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All Journal Jurnal Ilmu Farmasi dan Farmasi Klinik (Journal of Pharmaceutical Science and Clinical Pharmacy)
I Gusti Ayu Rai Widowati
Department of Clinical Pharmacy, Faculty of Health Sciences, Bali Internasional University, Denpasar, Bali, Indonesia
Medicine & Pharmacology

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Correlation between Drug Information Services, Antibiotic Compliance, and Patient Satisfaction: A Cross-sectional Study at Osadha Clinic, Denpasar Ni Kadek Angellina; I Gusti Ayu Rai Widowati; I Gusti Made Aman; I Putu Riska Ardinata; Ida Ayu Manik Partha Sutema
Jurnal Ilmu Farmasi dan Farmasi Klinik Vol. 23 No. 2 (2026): Jurnal Ilmu Farmasi dan Farmasi Klinis (JIFFK)
Publisher : Universitas Wahid Hasyim Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31942/jiffk.v23i2.14196

Abstract

Drug information services are an integral part of good pharmacy practice and play a vital role in promoting antibiotic compliance and ensuring treatment success. This study aimed to examine the correlation between drug information services, antibiotic compliance, and patient satisfaction at Osadha Clinic, Denpasar, Bali. A cross-sectional observational study was conducted involving 105 patients, using structured questionnaires and a pharmacist’s drug information checklist. Antibiotic compliance was assessed using a 16-item yes/no questionnaire, while patient satisfaction was measured through 22 Likert-scale statements. Validity and reliability were confirmed with an r-table value of r > 0.361 (p < 0.05), and Cronbach's alpha coefficients of 0.972 for compliance and  0.881 for satisfaction. Pearson correlation analysis demonstrated a significant relationship between drug information services and antibiotic compliance (r = 0.814, p < 0.001), as well as between drug information services and patient satisfaction (r = 0.905, p < 0.001). High-quality drug information services (characterized by clarity, accuracy, and comprehensibility) significantlyenhance patient compliance and satisfaction. These findings underscore the importance of strengthening pharmaceutical care to support rational antibiotic use and improve overall healthcare outcomes.
Co-Authors I Gusti Made Aman I Putu Riska Ardinata Ida Ayu Manik Partha Sutema Ni Kadek Angellina