Formosa Journal of Science and Technology (FJST)
Vol. 4 No. 9 (2025): September 2025

E-Government Adoption Strengthening Public Trust and Service Delivery

Ghufron Ghufron (Universitas 17 Agustus 1945 Samarinda)
Raudah Mahmud (Universitas 17 Agustus 1945 Samarinda)



Article Info

Publish Date
01 Oct 2025

Abstract

This study analyzes the impact of e-government adoption on public trust and service quality within the Samarinda City Government. Using a quantitative survey of 180 e-government users and multiple linear regression analysis, the results show that e-government adoption positively and significantly affects public trust and service quality, with trust mediating the relationship between adoption and service improvement. The findings highlight that e-government success depends not only on technological readiness but also on building public trust through responsive and reliable services, providing both theoretical insights and practical recommendations for optimizing digital governance.

Copyrights © 2025






Journal Info

Abbrev

fjst

Publisher

Subject

Humanities Computer Science & IT Education Industrial & Manufacturing Engineering Social Sciences

Description

Formosa Journal of Science and Technology (FJST) is an open-access scientific journal that publishing full-length research papers and review articles covering subjects that fall under the wide spectrum of science and technology. FJST journal is dedicated towards dissemination of knowledge related to ...