<![CDATA[This study evaluates the capability level of the EMIS website for Madrasah Diniyah in Cicantayan Subdistrict using COBIT 2019 domain BAI04 due to service stability and capacity issues affecting education data management. The objectives are to measure BAI04 capability levels, identify gaps between as‑is and to‑be states, and propose improvement recommendations. The study employs a descriptive quantitative case study. The population includes EMIS managers and users; a purposive sample of five respondents was selected (district admin, DPAC chair, and three madrasah operators). Instruments comprised a COBIT‑based capability assessment questionnaire (Guttman yes/no), observations, semi‑structured interviews, and literature review. Analysis used Goal Cascade, Design Factors, capability percentage calculation, and gap analysis per COBIT 2019. Results: average BAI04 capability is 44.21% (Partially Achieved); findings indicate lack of documented capacity planning, absence of real‑time performance monitoring, informal incident reporting, and weak coordination. Conclusion: BAI04 processes are reactive at Level 2 and require advancement to Level 4 through capacity planning, monitoring metrics (uptime, response time, error rate), integrated ticketing, periodic load testing, formal coordination forums, and operator training.]]>
Copyrights © 2026
