Journal of Management, Economic, and Accounting
Vol. 5 No. 4 (2026): Oktober

The Influence of Tax Justice Perception, DGT Image, and Taxpayer Trust on Taxpayer Compliance Through Intentions

Sarah Hanim Batubara (Universitas Pembangunan Panca Budi)
Kiki Farida Ferine (Universitas Pembangunan Panca Budi)
Erwansyah Erwansyah (Universitas Pembangunan Panca Budi)



Article Info

Publish Date
31 Oct 2026

Abstract

This study aims to analyze the influence of the perception of tax justice, the image of the Directorate General of Taxes, and taxpayers' trust in taxpayer compliance through the intention to pay taxes to taxpayers at KPP Pratama Lubuk Pakam. This study uses a quantitative approach with a survey method. The research population is active individual taxpayers in Hamparan Perak Village, Kelambir Village, and Kelambir Lima Kebun Village, Deli Serdang Regency. The research sample amounted to 388 respondents who were determined using the Slovin formula with an error rate of 5%. Primary data was collected through questionnaire deployment using the Likert scale. The data analysis technique used Partial Least Squares Structural Equation Modeling with the help of SmartPLS 3.0. The results of the study show that the perception of tax fairness, the image of the DGT, and the trust of taxpayers have a positive and significant effect on the intention to pay taxes. These three variables also have a positive and significant effect on taxpayer compliance. The intention to pay taxes has been proven to have a positive and significant effect on taxpayer compliance and is able to mediate the influence of the perception of tax fairness, the image of the DGT, and taxpayer trust on taxpayer compliance. The R-square value shows that the model explains the intention to pay taxes by 29.6% and the taxpayer's compliance by 43.7%. These findings confirm that taxpayer compliance is influenced by perceptual, institutional, trust, and internal intention factors of taxpayers.

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Journal Info

Abbrev

JMEA

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Journal of Management, Economic, and Accounting is a peer-reviewed journal. JMEA invites academics and researchers who do original research in the fields of economics, management, and accounting, including but not limited to: Management Science Marketing Financial management Human Resource ...