<![CDATA[Perusahaan Daerah Air Minum (PDAM) Wanua Wenang Manado, as a public utility serving approximately 20,000 customers, plays a strategic role in providing clean water services to the community. Preliminary data show an average of 147 monthly complaints regarding non-flowing water (ATJ), or about 0.74% of total customers, compared to only 7 new connection (SR) reports (0.035%) per month, indicating that handling water distribution disruptions is the primary task of field officers. However, preliminary observation reveals delayed responses, suboptimal coordination among officers, and limited utilization of the SIPAM application, as reporting is still conducted manually through WhatsApp. Using Gary Dessler's (2017) Job Analysis theory, this qualitative descriptive study examines the job duties, responsibilities, job specifications, working conditions, and reporting relationships of field officers in the ATJ and SR Unit. Data were collected through observation, in-depth interviews, and documentation, then analyzed using the Miles, Huberman, and Saldaña (2014) model encompassing data condensation, data display, and conclusion drawing/verification. This research aims to describe task implementation, identify supporting and inhibiting factors, and formulate recommendations to optimize field officer performance, thereby strengthening PDAM Manado's clean water service quality in support of Sustainable Development Goal 6.]]>
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