Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis
Vol 9 No 2 (2016): DINAMIKA EKONOMI Jurnal Ekonomi dan Bisnis Vol. 9 No. 2 September 2016

KUALITAS PELAYANAN DALAM MENINGKATKAN KEPUASAN NASABAH PADA PT.CENTRAL SANTOSA FINANCE CABANG BANJARMASIN

Diana Hayati (STIE Nasional Banjarmasin)
Ni Nyoman Suarniki (STIE Nasional Banjarmasin)

Article Info

Publish Date
30 Sep 2016

Abstract

Abstract, This research aims to analysis customer satisfaction related toservices provided by PT.Central Santosa Finance Branch of Banjarmasin. The method used in this research is descriptive method. The objectof research is PT.CentralSantosa Finance Branch of Banjarmasin. This research found that the service has been done has been good,but based on the results of the research found problems such as slowapplication process, lack of staff at the cashier, a parking area which isstill less extensive and the slow process of completion.

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Journal Info
Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis
Website

Abbrev

jdeb

Publisher

STIE Nasional Banjarmasin

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

Description

Jurnal dinamika Ekonomi adalah jurnal ilmiah yang diterbitkan oleh Sekolah Tinggi Ilmu Ekonomi Nasional Banjarmasin. Terbit pertama kali tahun 2004. Dari tahun ke tahun jurnal ini tumbuh dan terus hadir hingga saat ini. Jurnal Dinamika Ekonomi mempunyai tujuan mengembangkan kajian ilmiah di bidang ...