Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis
Vol 8 No 1 (2015): DINAMIKA EKONOMI Jurnal Ekonomi dan Bisnis Vol.8 No.1 Maret 2015

ANALISIS KUALITAS PELAYANAN DALAM MENINGKATKAN KEPUASAN PENGUNJUNG BADAN PERPUSTAKAAN DAN ARSIP DAERAH PROVINSI KALIMANTAN SELATAN

Penta Lestarini Budiati (Unknown)
Khairullah - (Unknown)

Article Info

Publish Date
30 Mar 2015

Abstract

Abstract, This research aimed to analyze the level of visitor satisfaction when seen from the quality of service that earned the visitors with five determinants of quality of service as a benchmark the quality of service. The population in this research is that people who have been to the Library and Archives of South Kalimantan Province in 2014, samples were taken with a non-probability sampling method as many as 100 visitors. Further analysis of data using analysis techniques IPA (Importance-Performance Analysis). The results showed that the overall expectations of library visitors Library and Archives of South Kalimantan Province have not been met.

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Journal Info
Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis
Website

Abbrev

jdeb

Publisher

STIE Nasional Banjarmasin

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

Description

Jurnal dinamika Ekonomi adalah jurnal ilmiah yang diterbitkan oleh Sekolah Tinggi Ilmu Ekonomi Nasional Banjarmasin. Terbit pertama kali tahun 2004. Dari tahun ke tahun jurnal ini tumbuh dan terus hadir hingga saat ini. Jurnal Dinamika Ekonomi mempunyai tujuan mengembangkan kajian ilmiah di bidang ...