Kualitas Pelayanan Perizinan pada Badan Penanaman Modal dan Pelayanan Perizinan Terpadu (BPMP2T) Kota Padang

Kristanti, Dwi
Murti, Purwaningdyah

Jurnal Ilmu Administrasi Negara (JUAN)
Vol 3 No 2 (2015): Jurnal Ilmu Administrasi Negara

This studyexamines thequality ofpublic servicesin theBoard of InvestmentandLicensingServices(BPMP2T) Padang Town. The theoryis usedasa knifeanalysis in this studyisthe conceptofpublicservice, excellent serviceandquality of service. The approachusedinthisresearchisquantitativedescriptiveapproach. The research datawasobtainedthroughquestionnairesandobservationtechniques. The respondentsof this studyof 100people. Descriptively, the qualityof serviceinBPMP2TPadang Town is good. Somevariableshave astronginfluenceinthe quality of services, such asphysicalVisibilityvariable, reliability, responsiveness.Meanwhile, the variableability, decency, security, access, the quality of service,communicationandunderstandingisveryweak.