Jurnal ULTIMA InfoSys
Vol 8 No 1 (2017): Ultima InfoSys : Jurnal Ilmu Sistem Informasi

Peran Situs Web dalam Meningkatkan Experiential Marketing dan Experiential Value terhadap Kepuasan Pengunjung Concrete Show Se-Asia 2015

Viany Utami Tjhin (Bina Nusantara University)
Septi Maulana (Bina Nusantara University)



Article Info

Publish Date
30 Jun 2017

Abstract

The research was aimed to determine the influence of marketing mix to the satisfaction of trade show visitors; service quality to the satisfaction of trade show visitors; experiential marketing to the satisfaction of trade show visitors; and experiential value to the satisfaction of trade show visitors. It was used nonprobability sampling with a non-judgmental sampling method. Data was obtained by questionnaires collected from 100 respondents, whom the visitors of Concrete Show South-East (SE)-Asia 2015. The results from this research concluded that marketing mix, service quality, experiential marketing and experiential value has a significant influence and on visitor’s satisfaction of Concrete Show South East Asia 2015. The result revealed among all the independent variables, marketing mix has the most significant influence on customer satisfaction. Index Terms—marketing mix, service quality, experiential marketing, experiential value, customer satisfaction.

Copyrights © 2017






Journal Info

Abbrev

SI

Publisher

Subject

Computer Science & IT

Description

Jurnal ULTIMA InfoSys merupakan Jurnal Program Studi Sistem Informasi Universitas Multimedia Nusantara yang menyajikan artikel-artikel penelitian ilmiah dalam bidang Sistem Informasi, serta isu-isu teoritis dan praktis yang terkini, mencakup sistem basis data, sistem informasi manajemen, analisis ...