International Journal of Supply Chain Management
Vol 7, No 3 (2018): International Journal of Supply Chain Management (IJSCM)

Comparative Study of Product Quality Perception between Malaysian and Non-Malaysian Electrical Appliance among Tertiary Students

SHIAU WEI CHAN (Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia, 86400 Batu Pahat, Johor, Malaysia)
M.F. Ahmad Ahmad (Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia, 86400 Batu Pahat, Johor, Malaysia)
Fadillah Ismail (Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia, 86400 Batu Pahat, Johor, Malaysia)
Yunos Ngadiman (Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia, 86400 Batu Pahat, Johor, Malaysia)
Izzuddin Zaman (Department of Mechanical Engineering, Universiti Tun Hussein Onn Malaysia 86400 Batu Pahat, Johor, Malaysia)
Siti Sarah Omar (Department of Mechanical Engineering, Universiti Tun Hussein Onn Malaysia 86400 Batu Pahat, Johor, Malaysia)
Kian Yuen Tay (Unknown)



Article Info

Publish Date
27 Jun 2018

Abstract

The high quality of a product is much demanded by consumers today. However, it is difficult to understand the perceptions of consumers towards product quality. Thus, this study intends to identify the relationships between brand and nine product quality dimensions as well as to compare the difference in quality perception between Malaysian and Non-Malaysian electrical appliances amongst Universiti Tun Hussein Onn Malaysia students. This is a quantitative study. Nine research hypotheses were examined while considering the nine dimensions of product quality (performance, features, conformance, durability, reliability, serviceability, aesthetics, perceived quality, and environmentally friendly) which were believed to affect the consumers' perceptions of product quality. In this study, the respondents were students from the Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia. The data were analysed by using SPSS software. The result reveals that only two quality dimensions, i.e. feature and serviceability were significantly correlated with the brand. Besides that, four quality dimensions, i.e. performance, features, aesthetics, and perceived quality had a significant difference in quality perceptions between Malaysian and Non-Malaysian electrical appliances. The result of this study will help to provide guidance and information for future research in the field of electronics.

Copyrights © 2018






Journal Info

Abbrev

IJSCM

Publisher

Subject

Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

Description

International Journal of Supply Chain Management (IJSCM) is a peer-reviewed indexed journal, ISSN: 2050-7399 (Online), 2051-3771 (Print), that publishes original, high quality, supply chain management empirical research that will have a significant impact on SCM theory and practice. Manuscripts ...