The increasing number of aircraft passenger has resulted in the density of Sultan Mahmud Badaruddin II Airport. The impact of this density is the long queue in the check-in area that makes the convenience decrease especially in the peak hours. The purpose of this research is to know how the characteristics of passengers and to model the needs of a convenient check-in area for prospective passengers in conducting check-in process. This research method is descriptive, cross tabulation and modeling Multiple Linear Regression.
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