Jurnal Manajemen Inovasi
Vol 9, No 2 (2018): Jurnal Manajemen Inovasi: Oktober 2018

PENGARUH RELATIONSHIP MARKETING TERHADAP CUSTOMER LOYALTY DALAM PENGGUNAAN KARTU TELKOMSEL

Rahmi Meutia (Fakultas Ekonomi, Universitas Samudra)
Muhammad Fauzi Arkan (Fakultas Ekonomi, Universitas Samudra)



Article Info

Publish Date
29 Dec 2018

Abstract

This aims for this study is to determine the effect of Relationship Marketing (including financial benefits, social benefits and structural ties) partially and simultaneously to Customer Loyalty using Telkomsel for Samudra University Students. This is of quantitative research using purposive sampling technique with 100 respondents with multiple linear regression analysis for data analysis. Hypothesis testing is carried out through partial test (t test), simultaneous test (F test) and test coefficient of determination (R2). From the data analysis obtained regression equation Y = 2,015 + 0,162X1 + 0,301X2 + 0,393X3 + e. Partially (within t test analysis) and simultaneously (within F test analysis) Relationship Marketing variables have a significant effect on Customer Loyalty for using Telkomsel simcards to Universitas Samudra Students. Analysis of coefficient determination shows financial benefits, social benefits and structural ties influence 53.2% customer loyalty for using Telkomsel simcards at Universitas Samudra students, while the remaining 46.8% is influenced by other variables not examined in this study. KeywordsRelationship Marketing, Customer Loyalty

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Journal Info

Abbrev

JInoMan

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen dan Inovasi is a peer reviewed journal published by Deparment of Management, Faculty of Economics and Business, Syiah Kuala University. The journal is published twice a year in February and October. The scope of the journal varies from finance, human resource management, marketing, ...