Health Notions
Vol 2, No 1 (2018): January

The Effect of Health Facility and Ease of Accessibility on Satisfaction of BPJS PBPU Participant

Anggi Sepfana Zizilia (Department Maternal and Child Health, Faculty of Public Health, Airlangga University)
Bagus Setyoboedi (Department of Child Health, Faculty of Medicine, Airlangga University)
Rachmat Hargono (Department of Health Promotion and Behavioral Science, Faculty of Public Health, Airlangga University)
Kuntoro Kuntoro (Department Biostatistics and Demography, Faculty of Public Health, Airlangga University)
Irwanto Irwanto (Department of Child Health, Faculty of Medicine, Airlangga University)
Nur Mukarromah (Faculty of Health Sciences, Muhammadiyah University of Surabaya)



Article Info

Publish Date
31 Jan 2018

Abstract

BPJS is one of the Indonesian government, which maintains the social health insurance and is expected to guarantee the public health quality in Indonesia. This research was conducted to analyze the effect of the health facility and easier accessibility through the BPJS PBPU participant satisfaction. This research used observation method through cross sectional approach. The sampling method in this research was taken under the purposive sampling method with 245 respondents. The sample data was analyzed using the Chi Square statistical analysis to observe the effect of health facility offered and the easier accessibility given through the public satisfactory, who had been listed as BPJS participants. The result showed that the health facility did not give a significant difference with the p value of 0.197, while easier access was significantly different with the p value 0.000 < 0.005 through the BPJS PBPU participant satisfaction. The conclusion of this research was easier access had a significant effect through the BPJS PBPU satisfaction. It is also suggested to the government and BPJS Health Care for disuccsing further about the program along with the policy, as well as the quality service to increase the BPJS participant satisfaction, especially the BPJS PBPU satisfaction. Keywords: BPJS, PBPU, Health facility, Ease of Accessibility, Satisfaction

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Journal Info

Abbrev

hn

Publisher

Subject

Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Description

"Health Notions" is a media for the publication of articles on research and review of the literature. We accept articles in the areas of health science and practice such as public health, medicine, pharmaceutical, environmental health, nursing, midwifery, nutrition, health technology, clinical ...