Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Vol 3 No 3 (2019): Maret 2019

Analisis Pengaruh Electronic Word of Mouth (EWOM) di Media Sosial Instagram Terhadap Minat Berkunjung Wisata ke Malang Raya (Studi Pada Akun Instagram Amazing Malang)

Wike Agustin Kurniasari (Fakultas Ilmu Komputer, Universitas Brawijaya)
Yusi Tyroni Mursityo (Fakultas Ilmu Komputer, Universitas Brawijaya)
Retno Indah Rokhmawati (Fakultas Ilmu Komputer, Universitas Brawijaya)



Article Info

Publish Date
14 Jan 2019

Abstract

This study scrutinized the partial and simultaneous effect of electronic Word of Mouth (EWOM) on Instagram towards visiting interests. EWOM is a form of marketing communication with positive or negative statements made by customers or former customers about products or companies to share their experiences on the internet. There are five EWOM variables used in this study, namely Concern for Other, Expressing Positive Feelings, Economic Incentives, Helping the Company and Platform Assistance. This study specifies the Instagram account “Amazing Malang”, which is an online media promotion strategy for tourists in Malang aiming to provide effective and efficient tourist information to increase visiting interest. The data collection used simple random sampling technique by distributing online questionnaires to Amazing Malang followers, namely 125 respondents who had been taken the awareness thereof. This research is classified as explanative statistical research using multiple linear regression analysis. Based on the results of simultaneous analysis, EWOM has a positive influence on the interest in visiting Malang by visiting Amazing Malang's social media. While based on the results of the partial analysis, the Expressing Positive Feelings and Helping the Company variables drove significant influence on visiting interest.

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Journal Info

Abbrev

j-ptiik

Publisher

Subject

Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

Description

Jurnal Pengembangan Teknlogi Informasi dan Ilmu Komputer (J-PTIIK) Universitas Brawijaya merupakan jurnal keilmuan dibidang komputer yang memuat tulisan ilmiah hasil dari penelitian mahasiswa-mahasiswa Fakultas Ilmu Komputer Universitas Brawijaya. Jurnal ini diharapkan dapat mengembangkan penelitian ...