JABM JOURNAL of ACCOUNTING - BUSINESS & MANAGEMENT
Vol 14 No 1 (2007): October

Determinants of Service Quality in the Hospitality Industry: The Case of Malaysian Hotels

M. Sadiq Sohail (King Fahd University of Petroleum and Minerals)
Matthew H. Roy (Unknown)
Mohammad Saeed (Unknown)
Zafar U. Ahmed (American University of Ras Al Khaimah UAE)

Article Info

Publish Date
02 Apr 2007

Abstract

Many nations, states, and geographic regions have focused on tourism as a means to economic growth. Most recently, East Asia has experienced a huge influx in tourist dollars as demand grew more than twice as fast as world averages. Tourist often follows the recommendation of others who have had a pleasant experience. The main objective of this study is to examine the factors that influence consumer perceptions of service quality in a mid-priced hotel chain in Malaysia. A random sample of 50 hotel guests provided both survey and interview data regarding the efficacy of different services. The results provide insights and lead to suggestions for change in hotel management practices.

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Journal Info
JABM JOURNAL of ACCOUNTING - BUSINESS & MANAGEMENT
Website

Abbrev

Publisher

STIE Malangkucecwara

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

Description

Journal of Accounting, Business and Management (JABM) provides a scientific discourse about accounting, business, and management both practically and conceptually. The published articles at this journal cover various topics from the result of particular conceptual analysis and critical evaluation to ...