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All Journal JABM JOURNAL of ACCOUNTING - BUSINESS & MANAGEMENT Journal of Advanced Research in Social Sciences and Humanities
Mohammad Saeed
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Physics Social Sciences Other

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Determinants of Service Quality in the Hospitality Industry: The Case of Malaysian Hotels M. Sadiq Sohail; Matthew H. Roy; Mohammad Saeed; Zafar U. Ahmed
Journal of Accounting, Business and Management (JABM) Vol 14 No 1 (2007): October
Publisher : STIE Malangkucecwara

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Abstract

Many nations, states, and geographic regions have focused on tourism as a means to economic growth. Most recently, East Asia has experienced a huge influx in tourist dollars as demand grew more than twice as fast as world averages. Tourist often follows the recommendation of others who have had a pleasant experience. The main objective of this study is to examine the factors that influence consumer perceptions of service quality in a mid-priced hotel chain in Malaysia. A random sample of 50 hotel guests provided both survey and interview data regarding the efficacy of different services. The results provide insights and lead to suggestions for change in hotel management practices.
An efficiency analysis of the Malaysian economic sectors: Policy or institution implications ERIC BALAN; MOHAMMAD SAEED
Journal of Advanced Research in Social Sciences and Humanities Vol. 6 No. 1 (2021): JARSSH
Publisher : Journal of Advanced Research in Social Sciences and Humanities

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26500/JARSSH-06-2021-0103

Abstract

Aim: The study analyzed the economic efficacy of different industries that produce a country’s GDP. These industries were also studied because of their significant economic impact on the country.Methodology: The research utilized Data Envelopment Analysis to compare and contrast two strategies for gauging the efficacy of administrative and planning processes: the CCR and the BCC. The analysis revealed problems and implications for policy and institutions in the Malaysian economy.Findings: The analysis conclusively established this when it revealed the sectors were providing insufficient outputs to the national economy. These industries are crucial to the country’s output. Still, they are also affected by external factors such as those occurring in the rest of the world, and the current development crisis in Malaysia has only worsened matters. The focus then shifts to economic policies and institutions’ ability to withstand outside interferences.Implications/Novel Contribution: The study’s rejection of the null hypothesis raised questions about the sectors’ respective allocations of resources. Allocations had remained flat over the 20 years from 2000-2019, resulting in inefficiencies in policy implementation and the inability of institutions to fulfill their intended function. Research in Development Economics and Economic Policy.
Co-Authors ERIC BALAN M. Sadiq Sohail Matthew H. Roy Zafar U. Ahmed