Journal of RESIDU
Vol 3 No 16, April (2019): Journal of Residu, ojs.rc-institut.id

ANALISIS PEKERJAAN RECEPTION DI HOTEL HORISON YOGYAKARTA

Yuningsih, Sri (Unknown)



Article Info

Publish Date
08 May 2019

Abstract

This research aimed to find out the assignments conducted by receptionist in Horison Hotel, Yogyakarta. This research is qualitative descriptive research. The data collection techniques were interviews, observation, and documentation. Based on the result, it was found that there were someassignmentsrelated to reception position in Horison Hotel Yogyakarta, they were:keeping the rooms which have been reservedby the guests who wanted to check-in immediately, conducting showing room, and coordinating information to the head for every problem or incident occurred beyond his/her authority. The result showed that it was only 60% of the reception employee in Horison Hotel who conducted their assignments.

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Journal Info

Abbrev

education

Publisher

Subject

Education

Description

Journal of RESIDU is an open access published by RC-INSTITUT. The main objective of Journal of RESIDU is to provide a platform for the international scholars, academicians and researchers to share the contemporary thoughts in the fields of ...