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Jurnal Sistem dan Manajemen Industri

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Published by Universitas Serang Raya

ISSN : 25802887 EISSN : 25802895 DOI : -

Core Subject : Engineering,

Engineering Industrial & Manufacturing Engineering Transportation

This journal aims to publish the results of research in the field of Industrial Engineering is published twice a year, managed by the University of Serang Raya. The scope of Sciences covers Operations Research, Manufacturing System, Industrial Management, Ergonomics and Work System, Logistics and Supply Chain Management, and other scientific studies in accordance with scope field of Industrial Engineering research.

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Articles 16 Documents

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Search results for , issue "Vol. 1 No. 2 (2017)" : 16 Documents clear

Analisis Kepuasan Pelanggan dengan Menggunakan SERVQUAL: Studi Kasus Layanan IndiHome PT. Telekomunikasi Indonesia, Tbk, Regional 1 Sumatera Ulkhaq, M. Mujiya; Br. Barus, Monalisa Putri
Jurnal Sistem dan Manajemen Industri Vol. 1 No. 2 (2017)
Publisher : Universitas Serang Raya

As competition increases, delivering better service becomes more important; it is not with the expception of PT. Telekomunikasi Indonesia, Tbk (PT TELKOM), which is the only state-owned enterprise as well as the largest telecommunication and network service provider in Indonesia. This is because service quality is considered as an important aspect for the success of the service provider. This study aims to assess the service quality of PT. TELKOM for IndiHome products. A preliminary study showed that there are many customers complaining about IndiHome's service quality. In addition, the tight competition and the emergence of several similar service providers as well as attractive promotion will inevitably attract customers not to be loyal if PT. TELKOM does not immediately improve the quality of the service. This research was conducted not only to assess the service quality of IndiHome (using SERVQUAL), but also to give some recommendations to PT. TELKOM especially Regional 1 Sumatra in order to attain customer satisfaction. There were 153 respondents who participated in this study. The results show that on average, customers are not satisfied (the gap value is 1.539). This negative value means that the customers have high expectations of the services that should be delivered by PT. TELKOM, but in reality the performance of the service is not as high as their expectations. Therefore, some recommendations are given to improve the performance of IndiHome service quality so that the customers are satisfied.

Analisis Penerapan Overall Equipment Effectiveness Pada Mesin Power Press Combination Forming 60T Rusdi Widya, Adi
Jurnal Sistem dan Manajemen Industri Vol. 1 No. 2 (2017)
Publisher : Universitas Serang Raya

Corrective action on the engine damage is a temporary emergency measure, so further action is required by conducting maintenance activities, prevention of damage (Preventive maintenance), and able to detect abnormal symptoms before the machine breakdown occurs. The sudden impact of machine damage resulted in disruption of planned production performance so that it is necessary to identify and analyze the factors that cause the machine damage. Establish maintenance method using Autonomous Maintenance, Preventive Maintenance and Reliability Centered Maintenance (RCM) concept to prevent machine failure from the beginning, through fault tree analysis (FTA) method, failure mode effect, and analysis (FMEA), mean time between failure (MTBF) is an analytical activity for implementing RCM systems on machines and critical components, able to identify and detect symptoms of malfunction before the machine is damaged. The results of the research get better application of maintenance system so that identification of important components can be anticipated from the symptoms of damage.Â Overall, there is an increase in performance seen from the increase of Overall Equipment Effectiveness (OEE) value, still expected to continue to increase according to JIPM 85% standard value. In conclusion FMEA, FTA, MTBF analysis method can be used to build autonomous maintenance, preventive maintenance and reliability centeredÂ maintenance so as to facilitate the production and maintenance in determining the proper maintenance of the machine.

Pengaruh Usia dan Masa Kerja Terhadap Produktivitas Kerja (Studi Kasus: PT. OASIS Water International Cabang Palembang) Aprilyanti, Selvia
Jurnal Sistem dan Manajemen Industri Vol. 1 No. 2 (2017)
Publisher : Universitas Serang Raya

Age and years of service are factors directly related to work productivity. Age and employment perceived by employees can decrease productivity or increase employee productivity. This research was conducted at PT. Oasis Water International Palembang Branch and aims to determine the influence of Age and Duration of employment on employee productivity. The number of sample is 27 respondents by using random sampling technique. Analysis method used is multiple linear regression method using SPSS aid which includes t test and F test. As independent variable (independent), that is age and work period, while dependent variable is work productivity. The result of data analysis showed that the variable of age and duration of work did not have a positive effect on work productivity, where the probability value of F test of significance value for the effect of age and work period simultaneously to productivity was 0.355 > 0.05 and F value count 1.083 <F table 3.39, and from the results of the analysis using the coefficient of determination known that the factor of age and employment only has an effect of 8.3 percent (%) on work productivity in the company PT.Oasis Water International.

Halaman Depan Vol. 1 No. 2, Desember 2017 admin, admin
Jurnal Sistem dan Manajemen Industri Vol. 1 No. 2 (2017)
Publisher : Universitas Serang Raya

Analisis Kualitas Layanan Penyerapan Aspirasi Anggota DPR RI Dengan Pendekatan Quality Function Deployment (QFD) Sarifuddin, Rizal
Jurnal Sistem dan Manajemen Industri Vol. 1 No. 2 (2017)
Publisher : Universitas Serang Raya

Public satisfaction can be achieved if the government apparatus directly involved in the service, can understand and appreciate and wish to perform excellent service. This study aims to identify the level of public satisfaction with the performance of Members of the House of Representatives Commission III, to determine the priority of expectations or public desires on the quality of service absorption aspirations of members of Parliament with Servqual method and improve the quality of absorption services by QFD method. This study, using questionnaires, interviews, and observations in data collection. Research respondents are citizens who have filed complaints totaling 100 people. The survey results are processed by using validity and reliability test, analysis of Importance-Performance Analyze (IPA), Servqual, and QFD. The results showed that the community was not satisfied with the performance of members of the House of Representatives with a gap of 0.84. The priority of improvement based on the IPA diagram is the level of professionalism in solving aspirations, the level of responsibility for the expectation of society aspirations, the level of fairness in the aspiration settlement, the level of aspiration service speed, the accuracy of responding to aspirations according to the problem, the timeliness of completing aspirations and the level of responsiveness to resolve aspirations. Increasing the quality of absorption services by QFD method can be done by increasing commitment, discipline, skilled human resources, coordination and synergy and policy improvement that is more concerned with the interests of the community.

Analisis Kelayakan Pengembangan Usaha Rumah Makan Krebo Jantan Dwiputra, Gerry Anugrah
Jurnal Sistem dan Manajemen Industri Vol. 1 No. 2 (2017)
Publisher : Universitas Serang Raya

At this time Krebo Jantan Restaurant has plans to conduct business development in the field of food. Krebo Jantan Restaurant has a problem as to whether its business development plan can provide feasibility for future growth of the company. The purpose of this study is to determine the possibility of the business plan for the development of food business with the limits of research on the assessment of financial aspects. Primary data collection is done through field observation, interview and questionnaire filling. Objects in interviews and surveys are business owners and residents around the place of business. Secondary data are obtained from literature studies. Data were analyzed by using Payback Period (PBP) method, Present Net Value (NPV) method, and Internal Rate of Return (IRR) Method. The result of the research shows the ability of the company to return all investment cost is for four years eight months. Cash funds collected from year to year if assessed at present with a positive value at the end of year 5 (five) and the ability of the company's business to provide annual average return/dividend amounted to 20.494%. Based on the results of financial analysis shows that all economic feasibility criteria are met so that the development of business feasible to be carried out under standard conditions,

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