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INDONESIA
JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK
Published by Politeknik APP Jakarta
ISSN : 1411142X     EISSN : 25985795     DOI : -
Jurnal Manajemen Industri dan Logistik (Industrial and Logistic Management Journal) JMIL, invites academician/researchers/contributors to submit research papers, technical papers, conceptual papers, and case study reports in the scope of Logistics Management, Industrial Marketing, and International Trade in Bahasa Indonesia or English written. Published twice a year in MAY and NOVEMBER:
Arjuna Subject : -
Articles 2 Documents
Search results for , issue "vol 7 (2023)" : 2 Documents clear
Company Performance Analysis with Organizational Learning as a Mediating Variable Studies Prihatin Tiyanto Priagung Hutomo; Frans Sudirjo
Jurnal Manajemen Industri dan Logistik Vol 7 (2023)
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i1.1307

Abstract

This study aimed  to determine the effect of Employee Engagement, Knowledge Management and Organizational Learning on the Performance of the Metal Industry in Tegal Regency, especially in Kramat District, Central Java. The population in this study was  the metal industry with a total of 121 units with a total workforce of 382 people. The results of the study found that Employee Engagement, Knowledge Management, and Organizational Learning simultaneously had  a significant effect on organizational performance. Partially, Employee Engagement had  a negative and insignificant effect on Organizational Learning and Organizational Performance. Knowledge Management had  a positive and significant effect on Organizational Learning. Organizational learning has a positive effect on organizational performance. However, Organizational Learning was  not able to Mediate Employee Engagement on Organizational Performance
The Influence of E-Banking Service Quality, Marketing Communication and Corporate Image on Customer Satisfaction and Its Impact on Customer Loyalty Nila Nurochani; Eddy Jusuf; Undang Juju; Sidik Priadana; Azhar Affandi
Jurnal Manajemen Industri dan Logistik Vol 7 (2023)
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i1.1310

Abstract

This study aims to determine and examine the effect of E-Banking Service Quality, Marketing Communication and Corporate Image on Customer Satisfaction and Their Impact on BSI Customer Loyalty in Priangan Timur, West Java. This study uses quantitative methods with descriptive analysis and verification analysis. In this study, the samples were customers with a total sample of 400 customers. The method of analysis in this study uses the Structural Equation Model (SEM) analysis. Based on the results of the verification analysis it is known thatCustomer Satisfaction have a significant effect onCustomer Loyalty. The total contribution made by Customer Satisfaction to Customer Loyalty is 0.8540 or 85.40 percent. The Customer Satisfaction variable has an influence value which is included in the very strong category, so it can be concluded that Customer Satisfaction is the variable that has the dominant influence on Customer Loyalty. The results of the study conclude that there is a significant effect of the quality of E-Banking Services.

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