JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK
Jurnal Manajemen Industri dan Logistik (Industrial and Logistic Management Journal) JMIL, invites academician/researchers/contributors to submit research papers, technical papers, conceptual papers, and case study reports in the scope of Logistics Management, Industrial Marketing, and International Trade in Bahasa Indonesia or English written. Published twice a year in MAY and NOVEMBER:
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<![CDATA[The Effect of Product Quality and Distribution Channels on Repurchasing Intention ]]>
<![CDATA[Adeosandi, Ferdian]]>;
<![CDATA[askafi, Eka]]>;
<![CDATA[Mutiara, Nisa]]>
<![CDATA[ Jurnal Manajemen Industri dan Logistik Vol. 7 No. 1 (2023): May 2023 ]]>
Publisher : <![CDATA[Politeknik APP Jakarta ]]>
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DOI: 10.30988/jmil.v7i1.988
<![CDATA[This research was motivated by the Covid-19 pandemic, which directly changed people's lifestyles. The purposes of this study were: (1) To determine the effect of product quality and distribution channels on repurchase intentions in users of the application's food ordering feature to become an online driver in the City of Kediri (2) To determine consumer satisfaction can mediate the effect of product quality on repurchase intentions in consumers. Application messaging feature users become online drivers in the city of Kediri. The research uses a quantitative approach with a questionnaire instrument. The results obtained from this study are Product quality partially has no effect on repurchase intentions, Distribution channels partially have a significant positive impact on repurchase intentions, partially, consumer satisfaction has a positive on repurchase intentions, Product quality has a positive effect on consumer satisfaction, and distribution channels have a positive impact on consumer satisfaction]]>
<![CDATA[Financial And Macroeconomic Performance Effect On Net Interest Margins At Conventional Commercial Banks In Indonesia ]]>
<![CDATA[Soeharjoto, Soeharjoto]]>;
<![CDATA[Tribudhi, Debbie Aryani]]>;
<![CDATA[Yusran, Husna Leila]]>;
<![CDATA[Masyhudi, Lalu]]>
<![CDATA[ Jurnal Manajemen Industri dan Logistik Vol. 7 No. 1 (2023): May 2023 ]]>
Publisher : <![CDATA[Politeknik APP Jakarta ]]>
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DOI: 10.30988/jmil.v7i1.1015
<![CDATA[Banking is an intermediary institution that serves as the driving force of development in Indonesia. Sustainability this institutions depends on the profit derived from Net Interest Margin. However, in its development, bank is influenced by internal performance and macroeconomic conditions. Aims of this study is to determine influence of financial and macroeconomic performance on Net Interest Margin in conventional banking in Indonesia. Net Interest Margin used as dependent variable and Operating Expenses and Operating Income, Loan to Deposit Ratio, interest rates, exchange rates as independent variable. Used regression method, and monthly time series data form financial services authority in 2017-2020. Loan to Deposit Ratio and interest rate have a positive and significant effect on Net Interest Margin while the exchange rate has a negative and significant effect to Net Interest Margin. However, Operating Expenses and Operating Income have not been shown to affect Net Interest Margin. If Banking performance improves, stable macroeconomic conditions, and regulations that support the banking sector, the Net Interest Margin conditions can be conducive]]>
<![CDATA[Model For Measuring Customer Satisfaction And Delight In Restaurant Industry ]]>
<![CDATA[Juliana, Juliana]]>;
<![CDATA[Antonio, Ferdi]]>;
<![CDATA[Pramezwary, Amelda]]>;
<![CDATA[Situmorang, Jimmy Muller Hasoloan]]>;
<![CDATA[Djakasaputra, Arifin]]>;
<![CDATA[Pramono, Rudy]]>
<![CDATA[ Jurnal Manajemen Industri dan Logistik Vol. 7 No. 1 (2023): May 2023 ]]>
Publisher : <![CDATA[Politeknik APP Jakarta ]]>
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DOI: 10.30988/jmil.v7i1.1022
<![CDATA[The purpose of the study was to analyze the effect of brand value, brand credibility, arousal, brand love, online buying on delight and the effect of delight on intention to book a restaurant. The population of this study were restaurant customers in Indonesia, with the sample of 250 respondents collected by online questionnaires using nonprobability sampling technique with convenience sampling”data analysis run by PLS-SEM. Overall, the results of this study are descriptive statistical analysis. This study also offers other areas that deserve more research from the perspective of practitioners and researchers. The results showed that Arousal, Brand Credibility, Brand Love, Brand Value had a positive effect on Intention to Bookrestaurants through the variable of Delight. In contrast, online purchases have no effect on Delight or the hypothesis is not supported because customers feel doubtful and dissatisfied with online purchasing services and still feel afraid due to the occurrence of many frauds in online purchases.]]>
<![CDATA[Servicecape Analysis To Customer Satisfaction In Delivery Service Company With Customer Trust As Intervening Variable ]]>
<![CDATA[Mulyono, Hardi]]>;
<![CDATA[Fikri, Muhammad Hilman]]>;
<![CDATA[Syamsuri, Abd Rasyid]]>
<![CDATA[ Jurnal Manajemen Industri dan Logistik Vol. 7 No. 1 (2023): May 2023 ]]>
Publisher : <![CDATA[Politeknik APP Jakarta ]]>
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DOI: 10.30988/jmil.v7i1.1023
<![CDATA[The number of people who send goods to each other makes delivery services very important. The development of internet technology has a great contribution to the community need for goods delivery services. For buying and selling goods business , it is not only limited to face-to-face but also be done through online media. This research was conducted using sampling technique namely convenience sampling with consideration of convenience, such as respondents who are easier to find by researchers (Sugiarto, 2011). Respondents in this study were Costumer s who use delivery service companies with the following criteria: Have used delivery services in the last six months. The number of respondents used was as many as 120 respondents with 22 types of attributes in the questionnaire. The results of the study showed that there was a positive and significant relationship between the servqual variable and Costumer trust; there was no positive and significant effect between servicecape variables on Costumer trust; service quality on Costumer loyalty did not have a significant and positive effect; there was no effect of servicecape on Costumer loyalty; there was a positive and significant effect of the Costumer trust variable on Costumer loyalty.]]>
<![CDATA[Improving customer loyalty through customer experience, price attractiveness, and customer relationship management ]]>
<![CDATA[Suganda, Uce Karna]]>;
<![CDATA[Priadi, Yudi]]>
<![CDATA[ Jurnal Manajemen Industri dan Logistik Vol. 7 No. 1 (2023): May 2023 ]]>
Publisher : <![CDATA[Politeknik APP Jakarta ]]>
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DOI: 10.30988/jmil.v7i1.1032
<![CDATA[This study aims to determine the effect customer Experience, Price Attractiveness and Customer Relationship Management have on Customer Loyalty. The data is collected using primary sources, which is done by distributing questionnaire to 300 respondents using purposive sampling technique. The findings show that customer experience is perceived as good, price attractiveness is perceived as attractive and affordable, while customer loyalty is not high. there is a significant influence of Customer Experience on Customer Loyalty (R2 = 0.31). Customer experience is related to customer loyalty, because the experience of a brand involves the subjective experience and behavior of a consumer. Price attractiveness has a greater effect on customer experience and Customer Relationship Management. Customer Relationship Management and price attractiveness have a positive influence on customer loyalty. Customer experience has a positive influence on customer loyalty in 'Kedai Yups' café.]]>
<![CDATA[Analysis of the Effect of Service Quality Dimensions, Perceived Value, and Trust on Customers of Delivery Services through E-commerce ]]>
<![CDATA[ariyanto, muhammad wahyu]]>;
<![CDATA[Astuti, Rifelly Dewi]]>
<![CDATA[ Jurnal Manajemen Industri dan Logistik Vol. 7 No. 1 (2023): May 2023 ]]>
Publisher : <![CDATA[Politeknik APP Jakarta ]]>
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DOI: 10.30988/jmil.v7i1.1063
<![CDATA[The objective of this study was to examine the value of the influence of service quality dimensions, customer perceptions and beliefs on satisfaction in using delivery services. This research was conducted on selected shipping services via e-commerce in Indonesia with a total of 389 respondents. The novelty of this research lay in the social and economic conditions when the COVID-19 pandemic was still ongoing and according to government policies or calls for people to stay at home. This study concluded that the dimensions of assurance and empathy had a positive and significant effect directly and indirectly through trust on customer satisfaction, the tangible dimension only influenced customer satisfaction indirectly through trust. Meanwhile, the other two dimensions of service quality, namely responsiveness and reliability, did not affect customer satisfaction either directly or indirectly through trust. Trust could also mediate between the relationship between perceived value and customer satisfaction. It could be seen that it had an original sample value of 0.161 and a Pvalue of 0.000, which was smaller than 0.05.]]>
<![CDATA[Implementation Of The Entrepreneurial Spirit, Innovation And Salary On Employee Working Motivation ]]>
<![CDATA[Hertina, Dede]]>;
<![CDATA[Nurjanah, Ai Siti]]>;
<![CDATA[Aripin, Ivan]]>;
<![CDATA[Hidayat, Mohamad Bayu Herdiawan]]>
<![CDATA[ Jurnal Manajemen Industri dan Logistik Vol. 7 No. 1 (2023): May 2023 ]]>
Publisher : <![CDATA[Politeknik APP Jakarta ]]>
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DOI: 10.30988/jmil.v7i1.1071
<![CDATA[This study aims to determine the effect of entrepreneurial spirit, innovation and salary on Employee Motivation. This type of research is associative research, the respondents used in this study amounted to 30 people. The data collection method used in this study was a quantitative method using interview techniques, collecting questionnaires and studying documentation. The data analysis technique used in this study is descriptive analysis, multiple linear regression analysis, classical assumption test (normality test, heteroscedasticity test, multicollinearity test), hypothesis testing (simultaneous significance test (F test), partial significance test (t-test). , coefficient of determination (R2) The results of the study partially show that the entrepreneurial spirit has a positive and significant effect on Employee Work Motivation. Innovation has a positive and significant effect on Employee Work Motivation. Independence is a personal totality that exists in each individual.]]>
<![CDATA[The Effect of the Covid-19 Pandemic on Stock Returns with Moderating Variables of Cash Holding and Earnings Management ]]>
<![CDATA[Kurniawan, Surya Dwi]]>;
<![CDATA[Bertuah, Eka]]>
<![CDATA[ Jurnal Manajemen Industri dan Logistik Vol. 7 No. 1 (2023): May 2023 ]]>
Publisher : <![CDATA[Politeknik APP Jakarta ]]>
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DOI: 10.30988/jmil.v7i1.1092
<![CDATA[This study aims to determine the impact of the COVID-19 pandemic in Indonesia on company cash holdings, earnings management practices, and stock returns. To overcome this, a parameter estimation method can be used by adding weight to each parameter, namely the Generalized Least Square (GLS) method. The results showed that the covid-19 pandemic had a significant negative impact on the company's cash holding as a consequence of the company's decreased ability to generate profits. The value of P>|z| shows the number 0.109 which means that the variable has no significant effect. The results of the hypothesis test show that cash holding significant effect on earnings management. At the same time, the company's long-term stock returns are not significantly affected by the COVID-19 pandemic. Earning management practices are also not proven to significantly affect stock returns.]]>
<![CDATA[The Effect of Entrepreneurial Orientation, Working Capital And Market Orientation on The Performance of SMEs ]]>
<![CDATA[Ardani, Wayan]]>;
<![CDATA[sunarsi, Denok]]>
<![CDATA[ Jurnal Manajemen Industri dan Logistik Vol. 7 No. 1 (2023): May 2023 ]]>
Publisher : <![CDATA[Politeknik APP Jakarta ]]>
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DOI: 10.30988/jmil.v7i1.1106
<![CDATA[The purpose of this study was to analyze the effect of entrepreneurial orientation, working capital, and market orientation on the performance of Small and Medium Enterprises (SMEs) in Bali. The type of this research was quantitative method. The size of respondents were 280 SMEs, selected by accidental sampling or the sample was chosen by chance at the location and was considered suitable as a data source. In the questionnaire, there were five choices of scores for each statement that could be chosen according to the actual situation felt by the respondent. The data were analyzed using structural equation modeling analysis with the SmartPLS 4.0 software data processing tool. This study revealed that the entrepreneurial orientation, working capital, and market orientation had a positive and significant effect on the performance of SMEs. Finally, this model helps to determine how entrepreneurial orientation, working capital, and market orientation affect business performances of SMEs]]>
<![CDATA[Approach to Quality of Work-Life and Affective Commitment in Sustainable HRM Practices for the improvement of Organizational Citizenship Behavior ]]>
<![CDATA[Ardiansyah, Iwan]]>;
<![CDATA[Rahmat, Taufiq]]>
<![CDATA[ Jurnal Manajemen Industri dan Logistik Vol. 7 No. 1 (2023): May 2023 ]]>
Publisher : <![CDATA[Politeknik APP Jakarta ]]>
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DOI: 10.30988/jmil.v7i1.1126
<![CDATA[This study aims to to measure and explain the practice of implementing Sustainable HRM to improve Organizational Citizenship Behavior by using the variables of Quality of Work-Life (QWL) and Affective Commitment, especially in the automotive retail industry. Data analysis uses a path to show a specific relationship between exogenous variables, which are variables (X), endogenous variables which are effect variables (Y), and implicit variables (ϵ). This data was collected through an array of questions to be answered by replies from as many as 59 motorcycle automotive retail company employees. The QWL and affective commitment have a favourable and considerable impact on OCB in employees. External influences still need to be followed up by further research, which can complement the determination of OCB in addition to QWL and Affective Commitment. Subsequent research focuses on environmental performance management, the design of training and development, and environmental organizational culture.]]>
