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INDONESIA
JURNAL SAINS PEMASARAN INDONESIA
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Education,
Education
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Articles 7 Documents
 1 
Search results for , issue "Vol 12, No 2 (2013): September" : 7 Documents clear
ANALISIS PENGARUH PROMOSI, HARGA, DAN ATRIBUT PRODUK TERHADAP PERPINDAHAN MEREK (BRAND SWITCHING) KARTU SELULER DI STIE TOTALWIN SEMARANG Jatmiko, M. Roby
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 12, No 2 (2013): September
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (189.391 KB) | DOI: 10.14710/jspi.v12i2.157 - 167

Abstract

Brand Switching is the time when a customer or a group of customerchange their loyalty from one brand of product to another.Population of this research is SIM Card User in Totalwin Semarang. Sixty eight are chosen as sample are fixed as purposive sampling. Data are analyzed using SPSS program. Data are collected with questionnaires.From the research we can conclude that validity test and reliability test all questioner are fulfill the requirement. Result and theoretical implication of this research is: this research supports previous researches postulating that promotion, price , and product attributes influences to brand switching positively. In managerial terms, this research contributes to decision makers to pay more attention to the promotion in purpose to improve loyalty customer.
ANALISIS PENGARUH CORE SERVICE QUALITY DAN PERIPHERAL SERVICE QUALITY TERHADAP KEPUASAN PELANGGAN DALAM MENINGKATKAN MINAT MEREFERENSIKAN (Studi pada Rumah Sakit (RS) Islam Sultan Agung Semarang) Murtadho, Muhamad
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 12, No 2 (2013): September
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (242.673 KB) | DOI: 10.14710/jspi.v12i2.169 - 187

Abstract

he aim of this research is to investigate the influence of core service quality, and periphery service quality, toward customer satisfaction to increase word of mouth. Using these variables, the usage of these variables are able to solve the arising problem within customers in Sultan Agung Islamic Hospital.Population used in this research were 100 customers Sultan Agung Islamic Hospital. The analysis technique using Statistic Package Social Science (SPSS) software to analyze corelation betwen core service quality and peripheral service quality to customer satisfaction to increase word of mouth.The analysis results shows that influence of core service quality, and periphery service quality, have influence in customer satisfaction to increase word of mouth. The effect of core service quality on customer satisfaction are positive significant; The effect periphery service quality on customer satisfaction are positive significant; and The effect customer satisfaction on word of mouth are positive significant.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI RENDAHNYA KEPUASAN PELANGGAN PRODUK LISTRIK PRABAYAR DI SEMARANG Wahyuningtiyas, Atika
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 12, No 2 (2013): September
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (853.203 KB) | DOI: 10.14710/jspi.v12i2.188 - 210

Abstract

National Electric Power Company according to its commitment has to upgrade its service quality to the society as the only company supplying electrical power where the custoner satisfaction is become a very important matter. By maintaining the customer satisfaction means to upgrade good image of the company and minimizing customer complains. This study examined the impact four independent variables, ie quality of tools, easy use of tools, acquiring access token and customer complaint response on customer satisfaction.This research was conducted with a questionnaire to 95 APP PLN customer obtained by using purposive sampling techniques. Then conducted an analysis of data obtained in the form of quantitative and qualitative analysis. Quantitative analysis involves the validity and reliability testing, test classic assumptions, multiple regression analysis, Goodness of Fit test through regression coefficient (R2), F test and t test. Qualitative analysis is an interpretation of the data obtained in this study and the results of data processing is carried out by giving a description and explanation.The data that have met the test of validity, reliability, and test the assumptions of classical . These results indicate that all the independent variables tested are positive and significant impact on customer satisfaction through the F test and t test, whereas the number Adjusted R Square of 0.858 indicates 85,8% of the variation in customer satisfaction which can be explained by the fourth independent variable, where the remaining 14.2% is explained by other factors outside of the study.
ANALISIS PENGARUH ORIENTASI PASAR TERHADAP KINERJA PEMASARAN PADA PERUSAHAAN PENGOLAHAN DI KOTA SEMARANG Manek, Daniel
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 12, No 2 (2013): September
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (126.208 KB) | DOI: 10.14710/jspi.v12i2.121 - 148

Abstract

This research aimed to examine and measure the market orientation effects on marketing performance. The research sample was manufacture companies that constitutes of Small and Midlle Entrepreneurship in Semarang, particularly those which are customer of Bank Mandiri Business Banking Semarang – Gajahmada Branch. The manufacture companies sector in this research includes furniture, food & beverages, printing/ offset, machinery & workshop, garment & footwear, metal industry, plastic waste cycle, soapworks& cleansing ware and plywood. Number of respondent in this research concludes 105unit of companies, each company represented by their owner or manager. This research is using Structural Equation Modeling ( SEM) Analysis through AMOS 21.0 software. Based on the data analysis collected, it can be concluded that market orientation is positively and significantly affect the marketing performance. Moreover, the model developed in this study proved that: 1) Market orientation result also positively influence marketing performance through process of product adaptation and business strategy quality; 2) Business strategy and product adaptation has positive effect on competitive advantage; 3) Product adaptation and competitive advantage has positive influence to marketing performance.
ANTECEDENTS IKATAN EMOSIONAL DAN MINAT PENGAMBILAN KREDIT ULANG PADA BANK BTPN COMAL Habsari, Diyah
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 12, No 2 (2013): September
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (789.464 KB) | DOI: 10.14710/jspi.v12i2.211 - 231

Abstract

Bank BTPN Comal branch have decrese in amount of debitur each month from 2010 until 2012. Meanwhile, the importance of consumers’ growth in Indonesia banking and in BTPN MUR is the most important things. So the reseach problem is how to make an increase on debitur’s interest to re credit retrieval from BTPN MUR Comal branch.This research is purposed to analyze the effect of salesman competence toward emotional bounding, to analyze the effect of brand image toward emotional bounding, to analyze the effect of ease of payment toward emotional bounding, to analyze the effect of growth implementation toward emotional bounding, to analyze the effect of emotional bounding toward interest re credit retrieval.This research used primary data from the respondent and use the questionnaire that distributed to BTPB Comal branch consumers. Total od respondent are 125 participants. Technique analysis used are regression with classic assumption. From the result analysis we can know that data is normal, free from multicollinearity and heteroskedasticity so we can do the hypothesis testing (t test) to knowing the effect of independent variable toward dependent variable.The conclusion are: First, salesman competence affect emotional bonding. So the hypothesis accepted, where the affect of positive. Second, brand image affect the emotional bonding. Third, ease of payment affect the emotional bonding. Fourth, growth implementation affect emotional bonding. Last, the emotional bonding affect interest re credit retrieval.
ANALISIS PENGARUH CITRA PERUSAHAAN DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN DALAM RANGKA MEMBANGUN MINAT TRANSAKSI ULANG (Studi PT. Phillip Securities Indonesia Cabang Semarang) Tjokrowibowo, Laura
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 12, No 2 (2013): September
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (97.547 KB) | DOI: 10.14710/jspi.v12i2.149 - 156

Abstract

Investasi merupakan unsur utama dalam pembangunan ekonomi. Dalam perkembangan perekonomian Indonesia saat ini, pasar modal menjadi salah satu alternatif terbaik dalam berinvestasi. Kecenderungan pasar yang terus berkembang, ditandai dengan terus menguatnya Indeks Harga Saham Gabungan (IHSG), turut menarik minat calon investor. PT. Phillip Securities Indonesia merupakan salah satu perusahaan sekuritas terbaik yang ada di Indonesia dan merupakan cabang dari Phillip Capital Singapore.Studi dalam penelitian ini mengenai analisis pengaruh citra perusahaan dan kualitas layanan terhadap kepuasan pelanggan dalam rangka membangun minat transaksi ulang di PT. Phillip Securities Indonesia Cabang Semarang. Masalah yang diangkat dalam penelitian ini adalah seberapa besar pengaruh : (1) citra perusahaan dan (2) kualitas layanan terhadap kepuasan pelanggan di PT. Phillip Securities Indonesia Cabang Semarang dan (3) Seberapa besar pengaruh kepuasan pelanggan terhadap minat transaksi ulang para nasabah PT. Phillip Securities Indonesia Cabang Semarang.Hasil analisis deskriptif menunjukkan bahwa citra perusahaan dan kualitas layanan PT. Phillip Securities Indonesia Cabang Semarang termasuk baik. Hasil penelitian menunjukkan bahwa kualitas layanan paling berpengaruh pada kepuasan pelanggan yang juga pada akhirnya mempengaruhi minat transaksi ulang para nasabah. Berdasarkan pengaruh yang dimiliki oleh variabel-variabel tersebut terhadap minat transaksi ulang, maka sebaiknya PT. Phillip Securities Indonesia Cabang Semarang dapat meningkatkan kualitas layanan dan citra perusahaan untuk dapat meningkatkan mewujudkan minat transaksi ulang nasabah yang lebih besar.
ANALISIS PENGARUH KUALITAS PRODUK DAN EFEK KOMUNITAS TERHADAP SIKAP ATAS MEREK SERTA PENGARUHNYA PADA MINAT BELI ULANG (Studi pada Penjualan Keramik Merek Platinum di Kota Semarang) Wijaya, Yanuar Nagata
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 12, No 2 (2013): September
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (91.898 KB) | DOI: 10.14710/jspi.v12i2.232 - 240

Abstract

Perkembangan jaman yang semakin pesat sekarang ini diikuti oleh semakin berkembangnya pembangunan, bukan hanya di kota-kota besar, pembangunan saat ini juga sudah melebar hingga ke daerah-daerah, Dalam pembangunan ada beberapa tahap yang harus dilalui, salah satunya adalah tahap finishing, dan pada era modern saat ini hampir semua pembangunan menggunakan keramik sebagai finishing untuk lantai dan dinding, Salah satu pemain lokal sekaligus produsen lama dalam bidang ini adalah PT Platinum Ceramic Industry (PT PCI) yang berpusat di kota Surabaya, Perusahaan yang telah berdiri sejak 41 tahun memproduksi 2 merek dagang yaitu Asia Tile dan Platinum.Studi dalam penelitian ini mengenai analisis pengaruh kualitas produk dan efek komunitas terhadap sikap atas merek serta pengaruhnya pada minat beli ulang dari produk keramik merek Platinum di kota Semarang. Masalah yang diangkat dalam penelitian ini adalah seberapa besar pengaruh : (1) kualitas produk dan (2) efek komunitas terhadap sikap atas merek pelanggan terhadap keramik merek Platinum di kota Semarang dan (3) Seberapa besar pengaruh sikap atas merek terhadap minat beli ulang para pelanggan keramik merek Platinum di kota Semarang.Hasil analisis deskriptif menunjukkan bahwa kualitas produk dan efek komunitas dari keramik merek Platinum mempengaruhi sikap pelanggan terhadap merek Platinum dan juga mempengaruhi minat beli ulang pelanggan terhadap keramik merek Platinum. Hasil penelitian menunjukkan bahwa efek komunitas paling berpengaruh pada sikap atas merek yang juga pada akhirnya mempengaruhi minat beli ulang para pelanggan. Berdasarkan pengaruh yang dimiliki oleh variabel-variabel tersebut terhadap minat beli ulang, maka sebaiknya PT. Platinum Ceramics Industry dapat meningkatkan kualitas produk dan efek komunitas untuk dapat meningkatkan minat beli ulang pelanggan yang lebih besar.

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