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JSHP (Jurnal Sosial Humaniora dan Pendidikan)
Published by Politeknik Negeri Balikpapan
ISSN : 25805398     EISSN : 25977342     DOI : -
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Social Sciences
JSHP ( e- ISSN: 2597-7342, p-ISSN: 2580-5398 ) is an electronic journal published by the Center of Research and Community Service, Balikpapan State Polytechnic, Indonesia. JSHP Journal provides a media to publish scientific articles from contributors related to (1) Business and Management, (2) Banking and Finance, (3) Vocational Education, (4) Didactics in Higher Education, (5) Tourism and Hospitality, and (6) Social Scienc
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Articles 5 Documents
 1 
Search results for , issue "Vol 10, No 1 (2026)" : 5 Documents clear
Evaluasi Kepuasan Pelanggan dalam Penggunaan Layanan Transjakarta Rute Kejaksaan Agung – Pulo Gadung Kamal, Muhammad Mikail Yusuf
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol 10, No 1 (2026)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v10i1.2631

Abstract

Commuter behavior in the community around Jabodetabek causes the flow of population in big cities like Jakarta to become denser. This made the Jakarta provincial government take the initiative to create the Transjakarta program. Meanwhile, one of the busiest routes is corridor 4K which serves trips from the AGO Stop to Pulo Gadung Stop. The purpose of this research is to evaluate the extent of customer satisfaction in using Transjakarta route 4K services. This research uses a qualitative approach with in-depth interviews and observation as data collection methods. This research was conducted on Monday, June 30, 2025 and there were 5 informants, namely 2 students and 3 workers. The results showed that there were several successful evaluation indicators, such as the hotline number sticker, customer service friendliness, customer satisfaction level, and low cost. However, there are many indicators that cannot be said to be successful or even unsuccessful, such as the installation of CCTV, the quality of drivers, the comfort and cleanliness of facilities, the operation of TV displays, and the tap-in and tap-out machine payment system. This is a serious concern and can be used as a suggestion for the manager of Transjakarta corridor 4K in order to better manage Transjakarta 4K bus stops and buses.
Eksplorasi Seismik Migas sebagai Instrumen Kebijakan Luar Negeri Indonesia: Studi Diplomasi Ekonomi di Wilayah Natuna Naturrohmah, Aghits
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol 10, No 1 (2026)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v10i1.2824

Abstract

This study examines how seismic oil and gas exploration in the Natuna region functions as an instrument of Indonesia’s foreign policy within the framework of economic and energy diplomacy. The exploration activities conducted in the strategically significant North Natuna Sea play an important role not only in strengthening national energy security but also in affirming Indonesia’s sovereignty amid the geopolitical dynamics of the South China Sea. This research employs a qualitative document-based case study approach, focusing on the 3D seismic exploration project in the East Natuna Working Area conducted by Pertamina East Natuna (PEN) during 2024–2025. Data were collected through documentary analysis of official government policies, reports from SKK Migas and the Ministry of Energy and Mineral Resources, diplomatic statements, academic publications, and credible international media sources. The data were analyzed using thematic content analysis and process tracing to examine the relationship between energy exploration, economic diplomacy, and foreign policy practices. The findings indicate that seismic exploration in Natuna serves a dual function: as a manifestation of state presence and as a multi-level economic diplomacy instrument operating at the bilateral, regional, and global levels. The activity strengthens Indonesia’s position in international energy forums, attracts foreign investment, and represents a form of soft balancing in response to China’s maritime claims. Therefore, seismic energy exploration in Natuna should not be understood merely as a technical activity, but as an integral component of Indonesia’s energy diplomacy strategy that combines economic interests, foreign policy objectives, and maritime sovereignty.
Chatbot Adoption in Indonesian Banking: Exploring the Roles of Trust and Corporate Reputation Kumalasari, R. Amalina Dewi; Rubiyanti, R. Nurafni; Akbar, Aldi; Miftahuddin, Asep
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol 10, No 1 (2026)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v10i1.2800

Abstract

The advancement of artificial intelligence (AI) has significantly transformed the financial services sector, particularly in banking. One of the most widely adopted applications is the chatbot, which enables banks to deliver faster, more efficient, and responsive customer service through automated interactions. Despite its growing implementation, public acceptance of chatbot technology remains varied. Users tend to evaluate these systems not only based on how useful or easy they are to use, but also on how much they trust the system and the organization behind it. This study explores the factors that drive users’ behavioral intention to use banking chatbots by modifying the Technology Acceptance Model (TAM) to incorporate trust in the chatbot system and corporate reputation. The model incorporates perceived ease of use, perceived usefulness, trust in chatbot, and corporate reputation. Data were gathered through an online survey involving 111 respondents who had prior experience using banking chatbot services. Using Partial Least Squares Structural Equation Modeling (PLS-SEM), reveal that perceived ease of use significantly predicts perceived usefulness, while corporate reputation strongly influences trust. Furthermore, both perceived usefulness and trust are found to be significant predictors of behavioral intention to use banking chatbots. Trust also exerts a notable effect on perceived usefulness. These findings suggest that fostering user trust and managing institutional reputation are critical in promoting the sustainable adoption of AI-driven financial technologies. Banks are encouraged to focus not only on improving the technical features of chatbot systems but also on strengthening their credibility and transparency to enhance user confidence and perceived utility
Pengembangan Sistem Pencatatan Keuangan Otomatis Kelompok Sadar Wisata (Pokdarwis) Berbasis Microsoft Excel Hermawan, Karina Nur Aliya
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol 10, No 1 (2026)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v10i1.2895

Abstract

Pembangunan kepariwisataan dengan Kelompok Sadar Wisata (Pokdarwis) berkontribusi dalam pertumbuhan ekonomi di Indonesia. Seiring perkembangan zaman, digitalisasi terus didorong dalam kegiatan operasional Pokdarwis termasuk dalam proses akuntansi. Berbagai transaksi keuangan terus mengalir seiring berjalannya kegiatan operasional, namun masih banyak Pokdarwis yang mengandalkan pencatatan keuangan secara manual. Dan pengungkupan informasi akuntansi-nya belum banyak yang terstandarisasi. Penelitian ini bertujuan untuk mengembangkan sistem pencatatan keuangan otomatis sesuai standar berbasis spreadsheet Microsoft Excel untuk Pokdarwis dan mengetahui persepsi pengguna dalam implementasi sistem otomatisasi ini. Penelitian ini merupakan Reaserch and Development (R&D) dengan pendekatan Participatory Action Research (PAR). Hasil penelitian memberi pemahaman bahwa fleksibilitas dalam pencatatan dengan tersajinya fitur-fitur yang secara otomatis mengolah transaksi keuangan hingga menghasilkan laporan keuangan secara real timememberi kegunaan yang bermanfaat karena penggunaan sistem yang mudah dan mempercepat pengolahan data. Pokdarwis menumbuhkan rasa memiliki seiring berjalannya implementasi sistem. Keinginan untuk belajar pengguna dalam implementasi sistem menjadi faktor pendorong SDM untuk mau menggunakan sistem terlepas dari faktor kegunaan dan kemudahan dalam penggunaannya. Namun, ketersediaan perangkat menjadi keterbatasan dalam implementasi sistem. Selain itu, kemampuan dalam pembukuan akuntansi juga menjadi faktor penghambat dalam transformasi pencatatan keuangan digital. 
Nilai Kearifan Lokal Kebudayaan Tanggui Bagi Masyarakat Banjar Ferdiyansyah, Aldy; Jannah, Fathul; Ramadhani, Novi Pertiwi Fitrie; Aufa, Ni'matul; Awali, Muhammad Risky
JSHP : Jurnal Sosial Humaniora dan Pendidikan Vol 10, No 1 (2026)
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Negeri Balikpapan.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32487/jshp.v10i1.2429

Abstract

Tanggui merupakan penutup kepala tradisional khas dari masyarakat Banjar yang dibuat dari anyaman pucuk nipah dan diwariskan secara turun-temurun. Tanggui tidak hanya berfungsi sebagai pelindung dari panas dan hujan, tetapi juga menjadi simbol identitas budaya masyarakat Banjar. Meski memiliki nilai kearifan lokal yang kaya, keberadaan tanggui menghadapi tantangan modernisasi, seperti menurunnya minat generasi muda dalam meneruskan tradisi ini, inovasi pelindung kepala yang lebih praktis dan modern, serta berkurangnya regenerasi pengrajin, yang mengancam kelestariannya dan mempengaruhi relevansinya di masa kini. Penelitian ini bertujuan untuk mengidentifikasi nilai-nilai kearifan lokal dalam budaya tanggui menggunakan metode deskriptif kualitatif melalui wawancara mendalam, observasi lapangan, dan dokumentasi. Hasil penelitian menunjukkan bahwa tanggui mencerminkan berbagai nilai kearifan lokal masyarakat Banjar. Terlihat pada nilai gotong royong pada proses pembuatannya yang melibatkan kerja sama dan kolaborasi antar masyarakat. Selain itu, tanggui juga memiliki nilai seni yang tercermin dari desainnya yang unik dan estetika, menunjukkan kreativitas dan keindahan budaya lokal. Dari sisi lingkungan, tanggui mengandung nilai sosio-ekologi melalui pemanfaatan sumber daya alam secara berkelanjutan. Tanggui juga memiliki nilai ekonomi sebagai sumber penghasilan bagi masyarakat lokal. Melalui penelitian yang dilakukan, diharapkan dapat menjadi sarana dalam berbagi pengetahuan tentang nilai kearifan lokal dalam budaya tanggui guna mengetahui bagaimana praktik-praktik budaya tersebut mempengaruhi kehidupan masyarakat, sehingga dapat memastikan bahwa budaya ini tetap hidup dan berkembang, serta menjadi bagian integral dari identitas dan kebanggaan masyarakat Banjar.

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