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INDONESIA
Arthavidya Jurnal Ilmiah Ekonomi
Published by Universitas Wisnuwardhana Malang
ISSN : 14108755     EISSN : 25796070     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Arthavidya diterbitkan oleh Fakultas Ekonomi dan Bisnis Universitas Wisnuwardhana Malang yang memuat kajian ilmiah dibidang manajemen dan keuangan. Redaksi menerima artikel yang inovatif serta menantang untuk memicu lahirnya inovasi konsep dan praktik dibidang manajemen dan keuangan. Jurnal Arthavidya terbit dua kali dalam satu tahun yaitu pada bulan Maret dan Oktober.
Arjuna Subject : -
Articles 1 Documents
 1 
Search results for , issue "Vol 9 No 1 (2008)" : 1 Documents clear
Kualitas Manajemen Pelayanan SIM Oleh Satuan Fungsi Lalu Lintas Polres Kota Malang Jawa Timur Shofwan, M.; Pribadi, Nukhan Wicaksana
Arthavidya Jurnal Ilmiah Ekonomi Vol 9 No 1 (2008)
Publisher : Fakultas Ekonomi Universitas Wisnuwardhana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (140.125 KB) | DOI: 10.37303/a.v9i1.113

Abstract

administrative procedure judged good by the public, this issupported by the flowchart of the types and terms of service provisionin Polresta Malang SIM that can facilitate the community. But the rateof these procedures are too complicated. Complexity of servicesystems can be seen from the many requirements needed in one typeof service. To match between the fees paid by the specified fee, thecommunity is still assessing the cost paid too tinggi.Jaminan includeknowledge and courtesy of employees and its ability to giveconfidence to the community. These variables include employees whoare competent Polresta Malang, employee attitude, patience andfriendliness of employees, and employee behavior that may cause thetrust to the public. With competent employees in the field assures thepublic that their complaints can be quickly overcome and get asettlement. As for good behavior, patience and kind of employeesMalang Polresta able to give a sense of comfort and trust to the peopleof the problem at hand. In addition, people judge whether theemployee attitude that reflects the professionalism and courtesy.Employees who reflect the attitude of professionalism and politenesscan provide assurance to the public that the issue had to be resolved.Keywords: Quality, Service

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