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INDONESIA
Jurnal Manajemen dan Bisnis
Published by Universitas Katolik Santo Thomas
ISSN : 14120593     EISSN : -     DOI : -
Core Subject : Economy, Science, Education,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other
Jurnal Manajemen dan Bisnis (JMB), ISSN 1412-0593, bertujuan untuk menyebarluaskan hasil penelitian di bidang ilmu manajemen dan bisnis seperti Manajemen Sumber Daya,Manajemen Keuangan, Manajemen Sistem Informasi, Majajemen Bisnis, Organisasi dan Tata Kelola serta bidang lainnya dalam Rumpun Ilmu Ekonomi Manajemen.
Arjuna Subject : -
Articles 6 Documents
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Search results for , issue "Vol 10 No. 2 Tahun 2010" : 6 Documents clear
FAKTOR- FAKT OR YANG MEMPENGARUHI KEPUASAN PELANGGAN PADA PT. PLN (Persero) WILAYAH SUMUT CABANG LUBUK PAKAM RANTING MEDAN DENAI Simanihuruk, Peran
Jurnal Manajemen dan Bisnis Vol 10 No. 2 Tahun 2010
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v10i2.109

Abstract

.ABSTRAK One of the State Electricity Company Owned Enterprises as the manager of the electricity transmission to provide a service that can meet the expectations of stakeholders and to contribute improvement of community welfare. One form of services provided by Payment Online Point Bank (PPOB). Aim to provide convenience to customers as well as healthy competition among service providers. But on the other hand also often cause dissatisfaction for customers such as online payment Qf electricity bills. Formulated the research problem: What factors influence customer satisfaction in the dominant PT. PLN (Persero) Region North Sumatra Medan Branch Branches Lubuk Pakam Denai. This study aims to determine and analyze the factors that afibct customer satisfaction. Benqits of the research is to provide input to the PLN in order to provide a quality service. The study population was all PT customers. PLN (Persero) Region North Sumatra Medan Branch Branches Lubuk Pakam Denai. Sample of 125 respondents. Data collection techniques with questionnaires and documentation. Techniques of data analysis with factor analysis. The results and discussion show from the 25 variables obsemed prior to rotation there are 15 variables that have a correlation coejjficient above 0.5 setelahrotasi to 23 variables as the dominant factor affecting customer satisfaction. Of the 23 variables are grouped into eight factors: FACTOR 1 Understanding the customer needs, prompt service, friendliness of employees, Employee Attitude, a safe place of service and a sympathetic attitude. FACTOR 2: a genuine concern, timeliness of service and employee appearance. FACTOR 3: The equipment used and the speed of service, FACTOR 4: Response to complaints and handling problems, FACTOR 5: Caring stajji Presedur application and employee competence, FACTOR 6: I/Villingness to help employees, and recency of Conformity implementation tools, FACTOR 7: Information clear_ and the sense of security during the deal and FACTOR 8: Attention Patience qfiicers and employees. Conclusion there are 23 variables as the dominant factor affecting customer satisfaction, namely: understanding customer needs, fast service, friendly staff, the attitude of employees, a safe place of service, a sympathetic attitude, genuine concern, timeliness of service, appearance of employees, equipment used , speed if service, responsiveness to complaints, deal with, caring stafli Presedur application and competence of employees, employee willingness to help, Compliance execution, currency of‘ equipment, clear information, sense of security during the deal, the attention of officers and employees Patience. While suggestions to improve the quality of service that quickly and accurately through training and employee development, disseminating a manual system with computerized equipment online payment of electricity bills to provide greater convenience for customers and establishing mutually beneficial
ANALISIS STRATEGI PEMASARAN JASA TERHADAP PENYALURAN KREDIT PADA PT. BANK PERKREDITAN RAKYAT (PT. BPR) TALABUMI PANCUR BATU Sagala, Roslinda
Jurnal Manajemen dan Bisnis Vol 10 No. 2 Tahun 2010
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v10i2.110

Abstract

PT. BPR Stone Talabumi Pancur one banking services company. Outstanding loans in 2010 fell compared to the year 2011. Decrease due to relatively high interest rate loans and a lack of promotional activities. The problem: Is services marketing strategy (pricing and promotion) have a significant efiect on the amount of outstanding loans. Hypothesis: service marketing strategy (pricing and promotion) have a significant eflect on the amount of outstanding loans. The purpose of the study, to determine the ejfizct of the marketing strategy of lending services. Benefits, as input in further research. The study population is a marketing strategy services and the amount of credit supplied by PT. BPR Talabumi Pancur Stone began to stand up to this research. The samples taken from the year 2001 - 2005 (per semester). Data collection techniques used in this study is the documentation. Analysis technique used is multiple linear regression to determine the eflect of service marketing strategy (pricing and promotion) of lending. Based on the results if the discussion was concluded that multiple linear regression equation obtained was Y = 334,146,977.205 to 28,065,996.867 14.628 X1 + X2. This means that services marketing strategy (pricing and promotion) have an influence on lending to the PT. BPR Pancur Talabumi Stone, this can be seen on the regression coeflicients. Determinant of the coeflicient of 0.965, meaning that credit can be explained by service marketing strategy (pricing and promotion) of 96.5% while 3.5% more explained by other factors. Based on the results obtained by analysis of F-count = 95.899> F-table 4.74, so H0 is rejected and H1 accepted. This means that services marketing strategy (pricing and promotion) have a significant qfect on the number of simultaneous outstanding loans to the PT. BPR Pancur Talabumi Stone, can be accepted at a significance level of 5%. Iudgingfrom the results of the t test, concluded that service marketing strategy (pricing and promotion) have a significant ejffiact of partial‘ to total outstanding loans at PT. BPR Pancur Talabumi Stone, can be accepted at a significance level of 5 %. Judging from the regression coeflicient is known that the price (interest rate) to give a greater contiibution than the promotion of outstanding loans. Promotional activities conducted by PT. BPR Talabumi Pancur Batu less intense, so that outstanding loans fell in 2005. The advice given to the leadership of PT. BPR Talabumi Pancur Stone is to increase the number of loans extended frequency should be increased promotional activities by advertising in mass media and electronic. Preferably, the head of the bank lowers the interest rate of credit to increase the amount of outstanding loans.
PENGARUH BEBERAPA RASIO KEUANGAN TERHADAP HARGA SAHAM, STUDY EMPIRIS PADA PERUSAHAAN MANUFAKTUR YANG TERDAFTAR DI BURSA EFEK INDONESIA Sitanggang, Abdonsius
Jurnal Manajemen dan Bisnis Vol 10 No. 2 Tahun 2010
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v10i2.112

Abstract

This study wants to analyze the influence of fundamental factors on stock prices listed manufacturing in Indonesia Stock Exchange with the observation period Z004 to 2006. Fundamental analysis is used to assess the feasibility of investing in the stock because it can generate the variables that determine stock prices in the fitture. Valuation concept stocks with fitndamental analysis will yield information about whether a particular stock worth buying or not feasible, based on the opportunity to generate returns. To perform this analysis, it would require the company's financial data and other data related to the concept of stock valuation. One source of information that can be used is the company's financial statements. Pniecahan study focused on the issue of corporate fundamental factors jointly influence the stock price companies manufacturing in Indonesia Stock Exchange and what factors aflect the price of the most dominant share of manufacturing companies in Indonesia Stock Exchange. The study aimed to determine the influence of fundamental factors together (simultaneously) on stock prices of manufacturing companies in Indonesia Stock Exchange and to determine the factors that most influence the predominantly manufacturing company‘s stock price in the Indonesia Stock Exchange. The results showed that the six independent variables are return on equity (ROE), debt to equity ratio (DER), net book value (NVB), dividend payout ratio (DPR), dividend growth (GTH) and the expected rate of return (KS5) significantly influence the company's stock price is publicly traded on the Indonesia Stock Exchange with a coeflicient value of R-squared = 0.828758 and Adjusted R-squared = 0.821720 with 0.0000 significance. These results indicate that all six variables are taken into consideration appropriate to analyze the stock prices of publicly traded companies in Indonesia Stock Exchange. The most dominant factor affiecting the stock price of publicly traded companies in Indonesia Stock Exchange is the net book value (NBV) with kefisien value of 0.647716. The analysis of this study indicate that the parties - stakeholders should consider the variable return on equity (ROE), debt to equity ratio (DER), net book value (NVB), dividend payout ratio (DPR), dividend growth (GTH) and the expected benefits (KS5) in making decisions.
STUDI POTENSI SUMBER-SUMBER PENDANAAN PENINGKATAN KAPASITAS YANG BERKELANJUTAN PADA PEMERINTAH KABUPATEN TAPANULI TENGAH Sihombing, Binsar
Jurnal Manajemen dan Bisnis Vol 10 No. 2 Tahun 2010
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (474.657 KB) | DOI: 10.54367/jmb.v10i2.107

Abstract

Study Potential Sources Of Funding Sustainable Capacity Building in Central Tapanuli the financial activities related to the capacity of the funding process. This study will address issues of potential sources of finding local government capacitybuilding and prediction if local revenue sources based on the potential of Central Tapanuli. This study aims to determine and analyze the relationship of GDP to the sources of local revenues, which are used as guidelines for sustainable capacity building fimding. This study is intended to be the sources of funding capacity can be estimated from the period 2010-2015.
PERBAIKAN IKLIM BERINVESTASI UNTUK MENINGKATKAN ARUS MASUK NET PENANAMAN MODAL Silalahi, Donalson
Jurnal Manajemen dan Bisnis Vol 10 No. 2 Tahun 2010
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v10i2.108

Abstract

From the time that the crisis of economy at the year 1997, the flows of the net capital investment in Indonesia is low or negative for some period. Thus, the Government is difficulty to realized the target of economic growth at the year 2010. The capital investment is the decisive factor that influence economic growth to compare with the other fiactors. Thus, the capital investment is the important facctor to achieved the target of economic growth. The role of the capital investment is difficulty to create if the problems of the climate if the capital investment like that bureaucracy, grease money, and the implementation of autonomy area did not to solve immediately. This paper aims to describes and discuss how to improve the climate of the capital investment to increased the flows of the net capital investment. If the climate of the capital investment in Indonesia to improve, so the flows of the net capital investment is increase and then the economic growth increase too. By the way, the government and the local goverment necessary to improve the climate of the capital investment with implementation of the policy with to give lots of the facilities, ease to investment, and the incentives to investor with mapping the industry if Indonesia.
FAKTOR-FAKTOR YANG MEMPENGARUHI PERUBAHAN HARGA SAHAM PADA PERUSAHAAN PERBANKAN YANG TERDAFT AR DI BURSA EFEK INDONESIA PERIODE 2008-2009 Saragih, Joana L
Jurnal Manajemen dan Bisnis Vol 10 No. 2 Tahun 2010
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v10i2.111

Abstract

This purpose of research is aim to know and proves empirically about monetary performance influence to stock price change at banking company in Indonesia Stock Exchange. Research benefit is add knowledge and knowledge of writer about monetary performance influence to stock price change. Population of Research is all listing banking company of Eflk Indonesia 26 banks the year 2008-2009. Research sample is all member of population. Data applied is secondary data collected through documentation technique. Data analytical technique applied is doubled linear regression. From result of research is obtained by equation of doubled linear regression is Y = - 394,031 + 93,838X1 - 369,665X2 + 86,279X3 + 449,883X4 - 22,348X5 + 3,072X6. Mean, capital adequancy ratio, net margin interest, return asset on, and net profit margin influential positive to stock price change at banking company. While return on risked asset and loan to deposit ratio influential negativity to stock price change at banking company. Result of test result F, indicates that capital adequancy ratio, retum on risked asset, net margin interest, return asset on, loan to deposit ratio and net profit margin influential positive and signifikan in sirrzultan to stock price change at Perusahaan Perbankan in Indonesia Stock Exchange. Result of test result t, indicates that capital adequancy ratio, return on risked asset, net margin interest, return asset on, loan to deposit ratio and net profit margin influential signifikan parsially to stock price change at Perusahaan Perbankan in Indonesia Stock Exchange. Correlation coeflicient value ( R) 0,761. Mean, capital adequancy ratio, return on risked asset, net margin interest, return asset on, loan to deposit ratio and net profit margin to stock price change. Determinant coefiicient value ( R Square) 0,580. Mean, explainable stock price change by capital adequancy ratio, return on risked asset, net margin interest, return asset on, loan to deposit ratio and net profit margin equal to 58%, while 42% again explained by other factor. In simultan monetary performance variable had an effect on positive to stock price change, while parsially monetary performance had an ejfect on negative and positive to stock price change. Suggestion given to researcher hereinafter is be better if researcher hereinafter adds company becoming research sample.

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