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Jurnal Sains Riset
Published by Universitas Jabal Ghafur
ISSN : 20880952     EISSN : 2714531X     DOI : -
Core Subject : Economy, Science, Education, Agriculture, Social,
Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Social Sciences
Kegiatan penelitian adalah salah satu Tri Dharma Perguruan Tinggi dalam rangka pengembangan ilmu pengetahuan dan menyebarkan hasil penelitian tersebut kepada masyarakat. Jurnal SAINS RISET merupakan salah satu wadah mempublikasikan tulisan hasil penelitian bagi para dosen Universitas Jabal Ghafur dan peneliti lainnya diberbagai bidang ke ilmuan yang berasal dari berbagai Perguruan Tinggi Negeri dan Perguruan Tinggi Swasta lainnya di Indonesia. Jurnal SAINS RISET memuat laporan hasil-hasil penelitian di laboratorium, hasil penelitian/survey lapangan, tulisan ilmiah populer, makalah suntingan dan review buku teks/ bahagian dari buku dalam berbagai disiplin ilmu (multi disiplin). Jurnal SAINS RISET diterbitkan dua kali dalam setahun yaitu setiap bulan April dan September.
Arjuna Subject : Umum - Umum
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Search results for , issue "Vol 15, No 3 (2025): November 2025, In Progress" : 1 Documents clear
OPTIMALISASI SISTEM ANTRIAN PADA SPBU 64.708.13 MENGGUNAKAN STRKTUR MCMS (Multi channel-Single Phase) Trianiza, Ice; Sidiq, Abdurahim; Muttaqin, Idzani; Fitriyani, Nanda; Akhmad, Rizky Yanuar
Jurnal Sains Riset Vol 15, No 3 (2025): November 2025, In Progress
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) Universitas Jabal Ghafur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47647/jsr.v15i3.3456

Abstract

This study aims to analyze and optimize the queuing system at Fuel Station 64.708.13 in Panyipatan District, Tanah Laut Regency, using a multi-channel single-phase (M/M/S) structure to improve overall service efficiency. The study uses the First Come, First Served (FCFS) system, where customers are served in the order of arrival. The data used in this study included customer arrival times and service times, which were collected over seven days from December 16 to December 22, 2024, between 08:00 and 10:00 WITA. This data was then processed through simulations using the POM-QM for Windows software to evaluate the impact of adding service facilities on efficiency levels. The analysis results indicated that implementing three fuel dispensing facilities could reduce the service time gap by 40 seconds from the standard time that had been determined. With this three-facility configuration, the average number of customers in the system (Ls) was 2–3 customers, the number of customers in the queue (Lq) was 1 customer, the customer waiting time in the system (Ws) ranged from 0.72 to 0.79 minutes, and the customer waiting time in the queue (Wq) was between 0.09 and 0.16 minutes. These numbers indicated an improvement in efficiency compared to the standard service waiting time (Wq) of 0.665 minutes.

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