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Benazir Imam Arif Muttaqin
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Journal of Advanced in Information and Industrial Technology (JAIIT)
Published by Universitas Telkom
ISSN : 27161935     EISSN : 27161927     DOI : -
Core Subject : Science, Engineering,
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Industrial & Manufacturing Engineering
Journal of Advances in Information and Industrial Technology publishes peer-reviewed papers on all fields of information and industrial technology.
Arjuna Subject : Teknik (semua kategori) - Teknik (Lain-Lain)
Articles 2 Documents
 1 
Search results for , issue "Vol. 8 No. 1 (2026): May" : 2 Documents clear
The Influence of System Quality, Information Quality and Service Quality on E-Learning User Satisfaction at UIN Walisongo Semarang Ulyanti; Syaiful Bakhri; Salsabilla, Imelia Sahda
Journal of Advances in Information and Industrial Technology Vol. 8 No. 1 (2026): May
Publisher : LPPM Telkom University Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52435/jaiit.v8i1.646

Abstract

State Islamic University (UIN) Walisongo Semarang uses the e-learning system as an online learning support, but students still face obstacles such as system errors, slow access, and data that is not updated. This study aims to analyze the influence of system quality, information quality, and service quality on user satisfaction using the DeLone and McLean models. The quantitative method was used through the distribution of questionnaires to 97 students of the 2020 cohort, and the data were analyzed using SmartPLS 3. The results showed that the quality of the system had no significant effect (t = 0.658; p > 0.05), the quality of service was also insignificant (t = 1.539; p > 0.05), while the quality of information had a significant effect on user satisfaction (t = 2.853; p < 0.05). This research contributes to the understanding of the factors that determine the success of e-learning, as well as provides practical implications in the form of the need to improve system stability, improve information features, and strengthen technical services to improve the student learning experience.
Business Process Improvement Approach in Vehicle Facility Application System: A Case Study at PT Unggul Lancar Sejahtera (ULS) Wazaumi, Dwi Diana; Fahriel Dwifaldi
Journal of Advances in Information and Industrial Technology Vol. 8 No. 1 (2026): May
Publisher : LPPM Telkom University Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52435/jaiit.v8i1.717

Abstract

Deadlock incidents in the vehicle facility application system at PT Unggul Lancar Sejahtera (ULS) caused significant operational delays, with cycle time efficiency as low as 2.02% and frequent manual interventions. This study addresses the problem using the Business Process Improvement (BPI) approach to redesign workflows and eliminate bottlenecks. The proposed solution integrates BPI analysis with the deployment of a Hangfire-based workflow engine, enabling automatic retry mechanisms and process monitoring. The methodology involved identifying NonValue Added (NVA) activities, restructuring approval flows, and implementing automation to improve transparency and reduce downtime. The research contributes a practical model for process improvement that combines structured BPI analysis with modern workflow orchestration tools. Results show a substantial improvement, with deadlock-handling time reduced from 120 minutes to 0.32 minutes and cycle-time efficiency increasing to 93.99%. Compared to existing manual resolution methods, the proposed approach offers higher reliability, faster recovery, and enhanced visibility, providing a replicable framework for organizations facing similar workflow inefficiencies.

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