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Annals of Management and Organization Research
Published by Goodwood Publishing
ISSN : -     EISSN : 26857715     DOI : 10.35912/amor
Core Subject : Economy,
Economics, Econometrics & Finance
The Annals of Management and Organization Research (AMOR) is an international, peer-reviewed, and scholarly journal that publishes high-quality research articles covering qualitative and quantitative research discussing interesting and contemporary topics on all areas of management and organization sciences. AMOR is aimed at providing academic media for researchers, academicians and practitioners to express their innovative ideas in developing theories and practice of management and organization. The scopes of the journal include, but are not limited to, the following fields: - Management education, particularly experiential education - Organizational behavior - Business strategy and policy - Organisational theory - Human resource management - Business Management - Financial Management - Leadership - Marketing Management - Risk Management - Supply Chain Management - Strategic Management - Organizational Learning - Organizational Culture - Corporate Governance - Reward Management - Educational Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 10 Documents
 1 
Search results for , issue "Vol. 4 No. 3 (2023): February" : 10 Documents clear
Analyzing differences in customer satisfaction on the video streaming platform Netflix Shun-Hsing Chen; Yang-Ju Chen; Wing-Ching Leung
Annals of Management and Organization Research Vol. 4 No. 3 (2023): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v4i3.1554

Abstract

Purpose: With the rise of online video streaming platforms and the preventive measures taken during the COVID-19 pandemic, staying at home has become the preferred choice for people. As a result, online video streaming platforms, one of the components of the home economy, have experienced rapid growth. Netflix is a subscription-based service that offers movies and TV shows, delivering media content to subscribers through internet streaming. Research methodology: This study utilizes the Importance-Satisfaction Model (I-S Model) as a research tool to explore customer satisfaction levels. Through literature review and expert confirmation, 16 key quality factors were identified for conducting importance and satisfaction surveys among Netflix customers. Additionally, demographic variables such as gender, marital status, education level, occupation, and age were analyzed for differences in the Importance-Satisfaction Model. Results: The study reveals that out of the overall Importance-Satisfaction Model, 2 factors fall in the "Improveme+nt area", 9 factors fall in the "Excellent area ", 4 factors fall in the "Careless area ", and 1 factor falls in the "Surplus area ". Limitations: The respondents were not randomly selected from all OTT video platform users, and furthermore, due to limitations in the distribution channels of the questionnaire, the age range of the respondents in this study was concentrated in high school, college, and young working groups. Contribution: These findings indicate that consumers are generally satisfied with the service quality provided by Netflix.
The profit efficiency analysis of malaysian commercial banks: A Data Envelopment Analysis (DEA) Nursyazfaliana Mohd Arif; Ayunazira Nasir; Rakin Syuwari Rodrigo; Imbarine Bujang; Siti Julea Supar
Annals of Management and Organization Research Vol. 4 No. 3 (2023): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v4i3.1565

Abstract

Purpose: This study aims to measure and compare the profit efficiency of local and international commercial banks in Malaysia before and during the COVID-19 pandemic in accordance with the new Basel Committee III guidelines, which mandate banks to adopt a systematic approach to deal with uncertain economic conditions, including events such as the COVID-19 pandemic. Research methodology: This study uses Data Envelopment Analysis (DEA), a non-parametric method based on linear mathematical programming, to measure the efficiency of local and international commercial banks in Malaysia. Results: The analysis revealed that local international commercial banks were more efficient than local commercial banks before and during the COVID-19 crisis. Limitations: Potential areas for future research involve extending the application of Data Envelopment Analysis (DEA) and examining various dimensions and metrics about different countries, as each country possesses distinct financial contexts. Contribution: This study contributes to the existing body of literature on the profit efficiency of local and international banks. It provides insights that can assist the government in formulating appropriate regulations to enhance banks’ profit efficiency, thereby improving their overall performance.
Testing the efficient market hypothesis with Indonesian Islamic Stocks during the Covid-19 pandemic Tiara Early Afifah; Neneng Hasanah; Mohammad Iqbal Irfany
Annals of Management and Organization Research Vol. 4 No. 3 (2023): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v4i3.1621

Abstract

Purpose: This study aims to identify the phenomenon of overreaction in Islamic stocks during the COVID-19 pandemic and understand how various pieces of information during the pandemic influenced investors to overreact, leading to market inefficiency. Research Methodology: This study employs two main methods: an event study focusing on the overreaction phenomenon in the Islamic stock market, and cross-sectional regression to analyze the factors that influence it. Results: Overreaction was observed in the winner's stock portfolio during the announcement of Indonesia's first COVID-19 case. However, during other significant events, such as the National Economic Recovery program issuance, the arrival of the vaccine, and the highest increase in daily positive cases, overreaction was seen in both the winner and loser stock portfolios. Factors such as abnormal returns, information leakage, and company ownership are identified as significant influencers of this overreaction. These factors were found to be negatively related to cumulative abnormal returns post-event, indicating their role in the overreaction phenomenon. Limitation: This study focuses on the overreaction phenomenon of Shariah stocks in the Jakarta Islamic Index (JII) during the COVID-19 pandemic in 10 selected events from October 1, 2019, to July 23, 2021. Contribution: This study offers insights into the behavior of Islamic stocks in Indonesia during the pandemic, helping stakeholders understand market inefficiencies during crises.
Role conflict and performance of part time students in Indonesia: The effect of burnout, coping behavior and spiritual intelligence Leli Nirmalasari; Minai Minai
Annals of Management and Organization Research Vol. 4 No. 3 (2023): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v4i3.1645

Abstract

Purpose: This study examined the relationship between role conflict and the performance of part-time students in Indonesia, with a focus on the effects of burnout, coping behavior, and spiritual intelligence. Research methodology: The study tested performance, academic performance, and work performance, with extreme work stress (burnout) positioned as the mediating factor, and coping and spiritual intelligence positioned as moderating variables. Results: This study found that role conflict negatively affects the academic and work performance of part-time students, and burnout mediates this relationship. Coping behavior and spiritual intelligence moderate the relationship between role conflict and performance. Limitations: Within the context of demographic factors, some authors, such as Waskito (2019), Kastaman and Coralia (2022), and Wardani and Pitensah (2021), suggest examining the effect of factors such as age and ethnic groups. Thus, in future studies, it is advisable to review the effects of demographic factors such as age, ethnicity, and income level. Contribution: This study contributes to the existing literature by providing a new perspective on the performance of part-time students and highlights the importance of considering role conflict and its effects on their performance.
Assessment of profitability and efficiency analysis of watermelon (Citrullus lanatus) value chain in Yobe State, Nigeria Aminu Abdulrahim Olayinka; Saadu Lawan
Annals of Management and Organization Research Vol. 4 No. 3 (2023): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v4i3.1671

Abstract

Purpose: An imperative step in enhancing investment returns for watermelon producers and marketers is to comprehensively analyze the watermelon value chain. This evaluation was recently conducted in Yobe State, Nigeria, during the period spanning from July to August 2023. Research methodology: The data acquisition process involved the administration of a questionnaire that facilitated the gathering of information from 540 participants across various roles within the value chain, encompassing producers, wholesalers, and retailers operating within the study's geographic scope. Results: The findings of this investigation illuminate the prevalent utilization of urban marketing channels by watermelon marketers, and it is noteworthy that approximately half of these marketers engage in their marketing endeavors within urban markets such as Kano, Kaduna, and Abuja. Notably, the study underscores the substantial impact of transportation costs on both the pricing and net marketing returns associated with watermelons. A significant proportion of these marketers were motivated primarily by the pursuit of sustainable livelihoods, while the allure of profitability drove others. However, a critical challenge encountered in the watermelon marketing domain pertains to the accessibility of credit facilities, which affects nearly 90% of the stakeholders involved in the value chain. Additionally, other constraints exerted relatively minor effects on marketers' activities and outcomes. Limitations: This study was limited to data from 460 participants involved in various stages of the watermelon value chain in the study area from July to August 2023. Contribution: This study can aid different actors in the watermelon value chain when making investment decisions.
Analyzing differences in customer satisfaction on the video streaming platform Netflix Chen, Shun-Hsing; Chen, Yang-Ju; Leung, Wing-Ching
Annals of Management and Organization Research Vol. 4 No. 3 (2023): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v4i3.1554

Abstract

Purpose: With the rise of online video streaming platforms and the preventive measures taken during the COVID-19 pandemic, staying at home has become the preferred choice for people. As a result, online video streaming platforms, one of the components of the home economy, have experienced rapid growth. Netflix is a subscription-based service that offers movies and TV shows, delivering media content to subscribers through internet streaming. Research methodology: This study utilizes the Importance-Satisfaction Model (I-S Model) as a research tool to explore customer satisfaction levels. Through literature review and expert confirmation, 16 key quality factors were identified for conducting importance and satisfaction surveys among Netflix customers. Additionally, demographic variables such as gender, marital status, education level, occupation, and age were analyzed for differences in the Importance-Satisfaction Model. Results: The study reveals that out of the overall Importance-Satisfaction Model, 2 factors fall in the "Improveme+nt area", 9 factors fall in the "Excellent area ", 4 factors fall in the "Careless area ", and 1 factor falls in the "Surplus area ". Limitations: The respondents were not randomly selected from all OTT video platform users, and furthermore, due to limitations in the distribution channels of the questionnaire, the age range of the respondents in this study was concentrated in high school, college, and young working groups. Contribution: These findings indicate that consumers are generally satisfied with the service quality provided by Netflix.
The profit efficiency analysis of malaysian commercial banks: A Data Envelopment Analysis (DEA) Arif, Nursyazfaliana Mohd; Nasir, Ayunazira; Rodrigo, Rakin Syuwari; Bujang, Imbarine; Supar, Siti Julea
Annals of Management and Organization Research Vol. 4 No. 3 (2023): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v4i3.1565

Abstract

Purpose: This study aims to measure and compare the profit efficiency of local and international commercial banks in Malaysia before and during the COVID-19 pandemic in accordance with the new Basel Committee III guidelines, which mandate banks to adopt a systematic approach to deal with uncertain economic conditions, including events such as the COVID-19 pandemic. Research methodology: This study uses Data Envelopment Analysis (DEA), a non-parametric method based on linear mathematical programming, to measure the efficiency of local and international commercial banks in Malaysia. Results: The analysis revealed that local international commercial banks were more efficient than local commercial banks before and during the COVID-19 crisis. Limitations: Potential areas for future research involve extending the application of Data Envelopment Analysis (DEA) and examining various dimensions and metrics about different countries, as each country possesses distinct financial contexts. Contribution: This study contributes to the existing body of literature on the profit efficiency of local and international banks. It provides insights that can assist the government in formulating appropriate regulations to enhance banks’ profit efficiency, thereby improving their overall performance.
Testing the efficient market hypothesis with Indonesian Islamic Stocks during the Covid-19 pandemic Afifah, Tiara Early; Hasanah, Neneng; Irfany, Mohammad Iqbal
Annals of Management and Organization Research Vol. 4 No. 3 (2023): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v4i3.1621

Abstract

Purpose: This study aims to identify the phenomenon of overreaction in Islamic stocks during the COVID-19 pandemic and understand how various pieces of information during the pandemic influenced investors to overreact, leading to market inefficiency. Research Methodology: This study employs two main methods: an event study focusing on the overreaction phenomenon in the Islamic stock market, and cross-sectional regression to analyze the factors that influence it. Results: Overreaction was observed in the winner's stock portfolio during the announcement of Indonesia's first COVID-19 case. However, during other significant events, such as the National Economic Recovery program issuance, the arrival of the vaccine, and the highest increase in daily positive cases, overreaction was seen in both the winner and loser stock portfolios. Factors such as abnormal returns, information leakage, and company ownership are identified as significant influencers of this overreaction. These factors were found to be negatively related to cumulative abnormal returns post-event, indicating their role in the overreaction phenomenon. Limitation: This study focuses on the overreaction phenomenon of Shariah stocks in the Jakarta Islamic Index (JII) during the COVID-19 pandemic in 10 selected events from October 1, 2019, to July 23, 2021. Contribution: This study offers insights into the behavior of Islamic stocks in Indonesia during the pandemic, helping stakeholders understand market inefficiencies during crises.
Role conflict and performance of part time students in Indonesia: The effect of burnout, coping behavior and spiritual intelligence Nirmalasari , Leli; Minai, Minai
Annals of Management and Organization Research Vol. 4 No. 3 (2023): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v4i3.1645

Abstract

Purpose: This study examined the relationship between role conflict and the performance of part-time students in Indonesia, with a focus on the effects of burnout, coping behavior, and spiritual intelligence. Research methodology: The study tested performance, academic performance, and work performance, with extreme work stress (burnout) positioned as the mediating factor, and coping and spiritual intelligence positioned as moderating variables. Results: This study found that role conflict negatively affects the academic and work performance of part-time students, and burnout mediates this relationship. Coping behavior and spiritual intelligence moderate the relationship between role conflict and performance. Limitations: Within the context of demographic factors, some authors, such as Waskito (2019), Kastaman and Coralia (2022), and Wardani and Pitensah (2021), suggest examining the effect of factors such as age and ethnic groups. Thus, in future studies, it is advisable to review the effects of demographic factors such as age, ethnicity, and income level. Contribution: This study contributes to the existing literature by providing a new perspective on the performance of part-time students and highlights the importance of considering role conflict and its effects on their performance.
Assessment of profitability and efficiency analysis of watermelon (Citrullus lanatus) value chain in Yobe State, Nigeria Olayinka, Aminu Abdulrahim; Lawan, Saadu
Annals of Management and Organization Research Vol. 4 No. 3 (2023): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v4i3.1671

Abstract

Purpose: An imperative step in enhancing investment returns for watermelon producers and marketers is to comprehensively analyze the watermelon value chain. This evaluation was recently conducted in Yobe State, Nigeria, during the period spanning from July to August 2023. Research methodology: The data acquisition process involved the administration of a questionnaire that facilitated the gathering of information from 540 participants across various roles within the value chain, encompassing producers, wholesalers, and retailers operating within the study's geographic scope. Results: The findings of this investigation illuminate the prevalent utilization of urban marketing channels by watermelon marketers, and it is noteworthy that approximately half of these marketers engage in their marketing endeavors within urban markets such as Kano, Kaduna, and Abuja. Notably, the study underscores the substantial impact of transportation costs on both the pricing and net marketing returns associated with watermelons. A significant proportion of these marketers were motivated primarily by the pursuit of sustainable livelihoods, while the allure of profitability drove others. However, a critical challenge encountered in the watermelon marketing domain pertains to the accessibility of credit facilities, which affects nearly 90% of the stakeholders involved in the value chain. Additionally, other constraints exerted relatively minor effects on marketers' activities and outcomes. Limitations: This study was limited to data from 460 participants involved in various stages of the watermelon value chain in the study area from July to August 2023. Contribution: This study can aid different actors in the watermelon value chain when making investment decisions.

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