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PROFESSIONAL HEALTH JOURNAL
Published by Sekolah Tinggi Ilmu Kesehatan Banyuwangi
ISSN : -     EISSN : 27156249     DOI : -
Core Subject : Health,
Medicine & Pharmacology Nursing
Professional health journal is an open access journal with a wide range (Scope) of fields of nursing including basic research in nursing, management nursing, emergencies, and critical nursing, medical-surgical nursing, mental health nursing, maternity nursing, maternity nursing, child nursing, nursing care , community nursing, family nursing education nursing, complementary, alternative medicine (CAM) in nursing, midwifery, medicine, and pharmacist
Arjuna Subject : Profesi Kesehatan - Profesi Kesehatan (Lain-Lain)
Articles 41 Documents
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Search results for , issue "Vol 6 No 1 (2024): In Progress issue" : 41 Documents clear
Assessing Patient Satisfaction in Public Healthcare: The Impact of Professional Relationships, Skills, and Facility Amenities Nusrah Samat; Hemarubini R Paramasivam; Fatimah, Siti; Noor Fzlinda Fabeil
PROFESSIONAL HEALTH JOURNAL Vol 6 No 1 (2024): In Progress issue
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (PPPM) STIKES Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/phj.v6i1.813

Abstract

Introduction: Public healthcare services play an essential role in providing health facilities or services for citizens who seek fundamental medical services. Patients’ satisfaction with healthcare services is mainstream as they are the service consumers. Therefore, it reflects how effective the services that have been given by the health care provider are. Objectives: to investigate the influence of relationships and interaction with healthcare professionals, perception of healthcare professional skills, amenities, and registration and administrative procedures towards patient satisfaction. Methods: A total of 160 sets of questionnaires received from the respondent of purposive sampling through the online survey that was analyzed with descriptive and inferential technique of correlation, and regression.Results: The relationship and interaction with healthcare professionals (β = 0.281, p < 0.01), perception of healthcare professionals' skills (β = 0.396, p < 0.01), registration and administration process (β = 0.117, p < 0.01), and evaluation of amenities, accessibility, and facilities (β = 0.164, p < 0.01) were all significant predictors of patient satisfaction. Conclusions: By prioritizing the development of strong professional relationships, improving perceived skills of healthcare providers, optimizing administrative processes, and upgrading facility amenities, healthcare providers and policymakers can foster environments where patient satisfaction and overall healthcare quality thrive.

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