cover
Contact Name
-
Contact Email
-
Phone
-
Journal Mail Official
-
Editorial Address
-
Location
Kota bandung,
Jawa barat
INDONESIA
The Indonesian Journal of Business Administration
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
The Indonesia Journal of Business Administration(IJBA) is a business journal that bridges the gap between business research and practice, evaluating and reporting on new research to help readers identify and understand significant trends in their fields. The IJBA seeks to publish papers relating to business, broadly defined. It publishes articles that address both theoretical and practical issues in the broad areas of Business Strategy and Marketing, People and Knowledge Management, Entrepreneurship and Technology Management, Decision Making and Strategic Negotiation, Operation and Performance Management, and Business Risk and Finance.Contributing academicians and researchers are encouraged to address a variety of concerns relating to all areas of business. We also encourage students to use an interdisciplinary approach to analyzing a topic, which often yields interesting and novel papers. The published articles provide valuable insight into matters of broad intellectual and practical concern to academicians and business professionals. The Journalis published three times a year: in April, July and October. The journal is mainly an outlet of MBA ITB students to publish their final project works, although it also accepts articles written by students at masters level from other institutions. A published paper is an honor that will be unambiguously beneficial for professional and academic careers, especially for those who want to attend graduate/professional schools. This means that papers written in relations to Accounting, Economics, Finance, Marketing, Management, Operations Management, Information Systems, Business Law, Corporate Ethics, and Public Policy all qualify for submission. Information on the journal format can be found in the journal's website. The number of pages must be at 10 pages. After published, the journal article will be available electronically at the journal's website. Print ISSN: 2252-3464; Online ISSN: 2252-9284
Arjuna Subject : -
Articles 11 Documents
Search results for , issue "Vol 4, No 1 (2015)" : 11 Documents clear
The Strategy Improvement To Increase The Customer Retention Of TipTop Supermarket & Department Store Rawamangun In East Jakarta Agam, Fadhil Ghalib; Aprianingsih, Atik
The Indonesian Journal of Business Administration Vol 4, No 1 (2015)
Publisher : The Indonesian Journal of Business Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract. TipTop is a business network that engaged in the field of supermarket & department store where one of its branches is located in Rawamangun, East Jakarta. TipTop Rawamangun provides basic human needs products such as groceries and clothes. They sell their products directly only at the store. TipTop Rawamangun started to operate in 1979 and it is still running until today. In general, their sales still have been running quite smoothly until now, but for the future they should begin to be vigilant against the threats of their competitors due to the fact that each year the outlets of the competitors continue to multiply. It makes the people become having more options to choose where to shop. This condition has the potency to turn off the TipTop Rawamangun’ business in the future. To maintain its business, TipTop Rawamangun needs to increase the customer retention, so they want to know in detail about what are the priorities of customers in choosing the stores to shop. TipTop Rawamangun wishes to know the will and desires of customers, so they are able to prepare some strategies to make their existing customers unwilling to stop shopping at their store for the sake to go shopping somewhere else. The business situation analysis begins by analyzing the internal and external environment. Internal analysis consists of ‘Value Chain Analysis’, ‘STP Analysis’, and ‘Marketing Mix 7P Analysis’. While the external analysis consists of ‘PESTLE Analysis’, ‘Porter’s Five Forces Analysis’, ‘Competitor Analysis’, and ‘Customer Retention Influencing Factors Analysis’. The result of those internal and external analysis is the TipTop Rawamangun’s ‘SWOT Analysis’. To discover the opinions and desires of customers towards TipTop Rawamangun, the author distributed questionnaires to TipTop Rawamangun’s 286 customers as samples to determine whether the customers are satisfied with the services at TipTop Rawamangun or not. The results of the questionnaires indicate that the value of TipTop Rawamangun’s customer retention is just “Moderate” (Mean = 3.12) and reveal that several sectors should be enhanced in TipTop Supermarket & Department Store, Rawamangun, East Jakarta’s business. Keywords: Customer Retention, Supermarket Business, Retail Industry’s Growth.

Page 2 of 2 | Total Record : 11