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The Indonesian Journal of Business Administration
Published by Institut Teknologi Bandung
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
The Indonesia Journal of Business Administration(IJBA) is a business journal that bridges the gap between business research and practice, evaluating and reporting on new research to help readers identify and understand significant trends in their fields. The IJBA seeks to publish papers relating to business, broadly defined. It publishes articles that address both theoretical and practical issues in the broad areas of Business Strategy and Marketing, People and Knowledge Management, Entrepreneurship and Technology Management, Decision Making and Strategic Negotiation, Operation and Performance Management, and Business Risk and Finance.Contributing academicians and researchers are encouraged to address a variety of concerns relating to all areas of business. We also encourage students to use an interdisciplinary approach to analyzing a topic, which often yields interesting and novel papers. The published articles provide valuable insight into matters of broad intellectual and practical concern to academicians and business professionals. The Journalis published three times a year: in April, July and October. The journal is mainly an outlet of MBA ITB students to publish their final project works, although it also accepts articles written by students at masters level from other institutions. A published paper is an honor that will be unambiguously beneficial for professional and academic careers, especially for those who want to attend graduate/professional schools. This means that papers written in relations to Accounting, Economics, Finance, Marketing, Management, Operations Management, Information Systems, Business Law, Corporate Ethics, and Public Policy all qualify for submission. Information on the journal format can be found in the journal's website. The number of pages must be at 10 pages. After published, the journal article will be available electronically at the journal's website. Print ISSN: 2252-3464; Online ISSN: 2252-9284
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Articles 9 Documents
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Search results for , issue "Vol 4, No 9 (2015)" : 9 Documents clear
Business Model and Strategy Development of ABC Groundwater Drilling Benyamina, Stephanie; Toha, Moh
The Indonesian Journal of Business Administration Vol 4, No 9 (2015)
Publisher : The Indonesian Journal of Business Administration

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Abstract – In 2014, economic growth in Indonesia is around 5% while property sector is growing by 10%. Property sector growth is an opportunity for groundwater drilling companies such as ABC Groundwater Drilling since every property needs clean water. It should encounter numerous competitors by offering valuable services to customers. In 2015, ABC Groundwater Drilling is targeting to increase sales revenue and job volume by 40%. Company should creating a lot of improvements to objectify target so that customers would be well perceived the value to be created and delivered through business model canvas development. Purpose of this research is to develop ABC Groundwater Drilling business model and strategy. Conceptual framework is used as a guideline in this research which start from describe problem identification; define research question; analyze current general environment through Resource Based View, PESTEL, Industry Analysis, Business Model Canvas, and SWOT Analysis; conduct Strategy Diamond Model based on research implementation through Analytic Hierarchy Process (AHP) method; formulate appropriate strategy; and implement formulated strategy. Quantitative and qualitative methods are applied in data collection. In-depth interview and survey by using questionnaire are conducted to collect primary data and secondary data is collected from strategic management and related theories. Based on AHP method, ABC Groundwater Drilling should improve  service attribute or criteria continuously to keep performed over competitors. Criteria to be improved by company are after sales service, driller expertise, consulting services, and accuracy. Company should focus on Strategy Diamond Model Analysis which concluded  (i) arena: house development projects outside prime locations in Bandung require clean water; (ii) vehicles: internal development, strategic partnership, internal process improvement, and marketing campaign; (iii) differentiators are after sales service, driller expertise, consulting services, and accuracy; (iv) staging: starts from internal and external training, procedure renewal, job segregation, partnership approach, internal evaluation, and brand strengthening; and (v) economic logic: obtained through developed employee, improved internal process, technology advancement utilization, and expansion. Keywords: Business Model Canvas, Business Strategy, Groundwater Drilling, Strategy Diamond Model
Operations Strategy for Performance and Services Improvement of Maintenance Pumping Unit Team - HOOU PT. CPI Wardhana, Satria Yoelis; Yudoko, Gatot
The Indonesian Journal of Business Administration Vol 4, No 9 (2015)
Publisher : The Indonesian Journal of Business Administration

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Abstract -PT. XYZ is expected by Government of Indonesia (GOI) to meet or exceed the oil production target. It’s required a strong maintenance program considering PT. XYZ is operating a brown field. There are lots of Pumping Units in X Field as very critical equipment to support production. The preventive/predictive maintenance (PM/PdM) program has been established and executed every 270 days/ Pumping Unit by 2 Business Partner. The main target from productions team is avoiding 7 Wells down every day and 170 Barrels Loss Production Opportunity (LPO). In monthly average those targets are achieved but sometimes the number of daily wells down is behind the target. There are also some gaps in executing maintenance activities such as no dedicated quality inspector, lack of supervision in the field, long duration to repair gearbox, unbalanced work load personnel, and no integrated contract execution and monitoring system.The new operations strategy is proposed to improve the performance and services of Maintenance Pumping Unit (MPU). The methodology used in this final project is study literature and team discussion. The existing resources and operations processes/capabilities are analyzed using Operations Strategy Framework Slack and Lewis (2008) to understand current conditions in MPU teams. The proposed improved operations strategy are implementation of Total Quality Management (TQM), improve work load distribution, finalize Roles & Responsibilites (R&R) within Project Business Support (PBS) and MPU Team, monitor phase control of LS Reduce PU Down Time due to Gear Box Failure, and development of Contract Cost Management System (CCMS). The benefit of implementing proposed operations strategy is potential cost saving 8,576 bbl oil or $428,800 using assumption oil price $50. The support from Wells and Facility Maintenance (WFM) leadership, capability and accountability from every PIC, monitoring process, and mitigation plan are some of the key success factors in the implementation stage to attain world class maintenance performance.Keywords: Operations strategy, maintenance pumping unit, PT. XYZ, wells down, loss production opportunity.
Chemical Contracting Strategy Selection at PT CPI by Using Analytical Hierarchy Process Syukirman, .; Sunitiyoso, Yos
The Indonesian Journal of Business Administration Vol 4, No 9 (2015)
Publisher : The Indonesian Journal of Business Administration

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Abstract - Oilfield chemicals are absolutely needed in oil industry to treat production fluid to produce quality oil and water. Without chemical treatment, the oil and water product cannot achieve its specification quality for shipping to customer. Therefore, the delivery and quality of chemical are very critical to the company’s business continuity. Chemicals are supplied by the company by using a contract. In developing a chemical contract, contracting strategy is one of critical step that will determine the contract execution. In order to ensure that the contract can be performed successfully, company must select the most appropriate contract strategy. Currently, there is no such standardize method in analyze the factors that influenced the contracting strategy and also there is no formal method in selecting the most suitable strategy. Contracting strategy may change after time based on the current business situation faced by the company. Hence, it is need to establish a baseline for contracting strategy selection that can be used as a guideline for contracting process for chemical in the future. This research is aimed to develop a decision making model for chemical contracting strategy. The strategy selection for chemical contract, both scope of work allocation and compensation method can be described as a multiple criteria decision making process. In this case, the decision maker must find the alternative solution by considering multiple and under conflicting criteria. Analytic Hierarchy Process (AHP) is an ideal method for such case. The AHP is started with relevant decision criteria identification through literature review and brainstorming with stakeholder. After relevant criteria determined, then pair-wise comparison was conducted by several respondents to get decision criteria prioritization. Several alternative solutions were then generated and ranked and the data processed using Expert Choice software to get the best alternative. The research results some decision criteria for chemical contracting strategy. After prioritizing decision criteria and assess some alternatives, it can be concluded the most appropriate alternative. For scope of work allocation, the most appropriate alternative is a split contract between chemical and industrial salt, with the criterion which has the major contribution is contract continuity. This alternative will ensure the continuity of contract and therefore the business sustainability. For compensation method, the most appropriate alternative is unit price with incentive, with contractor incentives to deliver quality chemical criteria has the major contribution. This alternative will ensure the contractor to deliver the best quality of chemical with cost effective. It was also found that AHP model is suitable for multicriteria decision making and allows the team to structurally put weights into decision criteria by a simple pair-wise comparison. It is also allows a group decision making by involving several participants and the result could be summarized to reach consensus.Keywords: Contracting strategy, oilfield chemical, Analytic Hierarchy Process
Determining Operations Strategy for KPC Melawan Coal Handling Plant Praptono, ES Heru; Yudoko, Gatot
The Indonesian Journal of Business Administration Vol 4, No 9 (2015)
Publisher : The Indonesian Journal of Business Administration

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Abstract. PT KPC have goal to reach 70 MTPA (million ton per annum) productions in 2017. Plant expansions have been done to fit the infrastructure to that goal.  KPC Melawan CHP (Coal Handling Plant) with Overland Conveyor has been built to increase crushing capacity and reduce energy consumption. The plant will be handed over to operation in July 2015. Melawan CHP expected reach sustain capacity of 30 MTPA.  The operations strategy for new plant should be set for the course of action over time for a long-term capability of operation. To determine operations strategy, it’s started by evaluating gap between the existing with new plant in order to gain information to identify problems based on structural and infrastructural decision area. Root causes examined using CRT (Current Reality Tree). From CRT exercise, the identified root causes are inappropriate structural and infrastructural operations strategy decisions. Core problem from those root causes is Unadjusted existing operations strategy to be used for the Melawan CHP. Business solution part start with visit existing strategy maps to recognize required performance objective that not yet covered. Adjusted strategy objectives is to ensure the sustain coal production, that flexible to marketing requirement which supported by four decision areas consist of capacity, supply network, process technology, and development & organization. Five performance objectives are combined with those decision areas to generate operation strategy matrix. After finding operations strategy in the matrix, existing Balance Scorecard and Strategy Map are adjusted and additional strategy initiatives are developed. The critical strategies are reliable throughput, controlled quality, clarity in cost, and production planning ‘fit’. Future Reality Tree (FRT) was used as decision tools to determine the best strategy using the ‘injection’ of new initiatives to eliminate root causes.  To implement the proposed solution, company should focus on internal capabilities to translate operations strategy into operational task. Hence, operations strategy is emphasized in internal-external and financial-non financial factor balancing.  Keywords: Operation Strategy, Current Reality Tree, Balanced Scorecard, Strategy Map, Future Reality Tree.
The Assessment of Servant Leadership and Inovation in Aircraft Services Strategic Business Unit PT Dirgantara Indonesia Nugroho, Raden Cahyo Adhi; Wicaksono, Agung
The Indonesian Journal of Business Administration Vol 4, No 9 (2015)
Publisher : The Indonesian Journal of Business Administration

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Abstract.This thesis is conducted to measure servant leadership and novation in Aircraft Services Strategic Business Unit PT Dirgantara Indonesia. This analysis is conducted based on leader distrust and company performance phenomena. This research is a quantitative research with causal explanatory method. Based on the hypothesis testing results, it is proven that servant leadership has significance and positive influence on inovation in Aircraft Services Strategic Business Unit PT Dirgantara Indonesia. Managerial implications that can be done is management is expected to listen, be humble, more appreciate to the performance of employees, more accomodating any input, and more flexible in aligning activities in order to improve inovation thus at the end helps company to achieve its goals. Finally, high inovation is a reflection of companys good performance.Keywords: Servant leadership, Inovation, PT Dirgantara Indonesia.
Sales Force Management Analysis: Sales Capability and ICT Development to Support PT. Holcim Indonesia Market Strategy Marnaek, Sopar Matoga; Ibarat, Iriawan Alex
The Indonesian Journal of Business Administration Vol 4, No 9 (2015)
Publisher : The Indonesian Journal of Business Administration

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Abstract – Holcim Indonesia then setting up milestone to grab as much as profit from growing Indonesian market and strengthened its footprint to prepare upcoming fiercer competition as predicted by analyst. One of biggest initiatives Holcim roll out to support sales force management strategy execution is Sales Force Dot Com (SFDC) which is Internet and Communication Technology (ICT) interface for the sales force to obtain real-time data and processing those data into real-time information that can be accessed by designated stakeholders using computer unit or mobile application. To optimize this expensive technology, the sales force required to be developed into an effective sales force, not only able to gather the data and conduct sales but also read the data and do the analysis on issues based on information and take action using problem solving methods and techniques. The writing particularly address how Holcim Indonesia could cope the gap between strategy and the operational capability in commercial directorate to gain maximum impact to the financial and market performance. This project research conducted by identified organization capabilities in operating capability, management infrastructure and field assessment. The author analyze the result and identified existed gap based on employees’ perspective. From the data, author concluded and identified actual problem and compare the result to initial hypothesis. At the end author will provide a recommendation to improve rate of success of commercial strategy execution. The company can use this writing as a reference and use the findings as comparison of improvement analysis conduct by the management.  Keywords: sales force management, marketing and sales strategy, strategic execution, sales force dot com
Increasing of Mining Performance by Improving Maintenance Skills Sakulnamrat, Suthut; Susilo, Leo J
The Indonesian Journal of Business Administration Vol 4, No 9 (2015)
Publisher : The Indonesian Journal of Business Administration

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Abstract – PT Tambang Raya Usaha Tama (PT TRUST), established in January 2014, a subsidiary of PT Indo Tambangraya Megah (ITM),It  is an integrated mining service company, The concept is to be the best contractor for mining service which can be competitive in mining cost and coal mining business.Based on the historical data year 2014 of PT TRUST, the result of performance indicators was fluctuated and some of the indicators were below the target. The result showed a part of maintenance work which was done as a reaction to unexpected events. Furthermore, it will impact to life cycle cost of equipment which was planned by project feasibility and medium term plan. To increase the capability of Maintenance department through maintenance improvement framework establishment by collecting both of theory and best practices, also the foundation of learning organization.The project methodology aims to help understanding the current state of Maintenance department and related functions. The conceptual introduction of each element is explained and data collection was done mainly using self-assessment questionnaire covering the entire 33 building blocks of maintenance improvement activities answered by the representative staffs based on their individual understanding the current situation at work.The solution is knowledge development by delivering conceptual training to all group leaders to improve the gap of knowledge and competency. The 33 building blocks have interrelation and interdependence in the form of process flow pattern; the description and purposes of installation are presented in conjunction with the application can be applied to Maintenance activities. The training program will be delivered to address the impact of various operational performances and targets as the company has identified.Finally, this project can enhance human skill and improve the competency gap of all group leaders so they can transfer the knowledge to their subordinates. It can develop overall performance efficiency in operation and as a benchmark of company competitiveness in profit value and lower operating cost. Keywords: Overall Equipment Effectiveness (OEE), life cycle cost, maintenance improvement activities, knowledge development
Development Of National Payment Hateway (NPG) for Efficient Payment System In Indonesia Suprapto, .; Wicaksono, Agung
The Indonesian Journal of Business Administration Vol 4, No 9 (2015)
Publisher : The Indonesian Journal of Business Administration

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Abstract - Payment systems industry in Indonesia plays an important role in Indonesian economy. It regulates how to move funds from one place to another, whether for transfer, payment or purchase. Along with development of Indonesian economy and free trade in ASEAN, many parties are involved in the Indonesia payment systems industry, either domestic or international party. Each party has its own model, which leads to inefficiency and lack of integration of payment systems in Indonesia. Seeing this, Bank Indonesia as a regulator in the payment system in Indonesia deems it necessary to make the payment system infrastructure in Indonesia is more efficient and integrated also to perform control functions and provide convenience for the Indonesian people. This final project will focus on how Bank Indonesia strategy to make payment systems industry become more efficient as well as determines the alternative design and implement the National Payment Gateway (NPG) as a solution. Having regard to the condition of the industry as well as players who have been involved at this time. Based on the analysis, in order to implement the National Payment Gateway (NPG) is required an integration system with control of Bank Indonesia and supported by a special regulation for the policy so that the whole industry will support to participate operational activities. The implementation stages will takes an integrated roadmap to connect all payment system instruments such as debit, credit, cash and e-money for making synergize within National Payment Gateway (NPG) system. Keywords: Payment Systems, National Payment Gateway (NPG), Bank Indonesia Strategy, Efficient and Integration, Alternative design solutions.
Problem Solving To Reduce Long-Term Idle Well in Oil Field Using Kepner-Tregoe Approach
The Indonesian Journal of Business Administration Vol 4, No 9 (2015)
Publisher : The Indonesian Journal of Business Administration

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Abstract. The oil and gas industry brings many economic benefits. However, these benefits are not without consequences. Oil and gas exploration could have a detrimental effect on the environment, over the time some of wells were shut in due to poor economics or because of mechanical problem, making them poor candidates for future use. There has been a steady increase in long-term idle wells that potentially has negative environmental impacts in one of the biggest oil field in Indonesia. To address the increasing number of long-term idle wells in this field, the division of production operation develops strategies to reduce the idle well inventory and lower the State’s potential well plugging liability in the future. This process resulted in the development of new strategies that require additional commitment for financial and resources in addition, idle well assessment is required to protect freshwater and hydrocarbon resources, and to help determine a well’s future resource potential. Kepner-Tregoe (K.T.) method was used to analyze what is the main and real issue cause huge number of long-term idle wells in Delta field. Methodology develops based on identified root cause, and then groups each root problem based on possible solution. Using this method, it is known that the majority of huge numbers of long-term idle well wells caused by (1) lack of Long term Plan, (2) low resources limitation, (3) limited alternative technology, (4) compete with other job, (5) lack of management commitment. Problems identified by Kepner-Tregoe using Method (KT) will be solve with two main activities; Negotiation of resources (business negotiations) to the company management to support plug and abandonment project, while for new alternative technologies, which is 1 sidetrack projects, will using project management processes to evaluate the feasibility of the project.With two major initiatives above, this company can avoid sanction ~250 MM USD abandonment job and make revenue ~ 2.1 MM USD from sidetrack project. Program Goals: (1) Reduce idle well inventory with the emphasis on long-term idle wells, (2) Reduce well plugging liability in the future, (4) secure resource to perform well abandonment, (4) re-active well with potential remaining reserveKey words: Kepner-Tregoe, Decision Analysis, Problem Solving, Project Management 

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