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Nildawati
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Department Of Public Health, Faculty Of Medical and Health Science, UIN Alauddin Makassar Jl. Sultan Alauddin No.63, Gowa, Sulawesi Selatan, Indonesia, 92113
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Homes Journal: Hospital Management Studies Journal
Published by Universitas Islam Negeri Alauddin Makassar
ISSN : 2746878X     EISSN : 27468798     DOI : https://doi.org/10.24252/homes%20journal.v1i4.2287
Core Subject : Health,
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary
Hospital Management Studies Journal (Homes Journal) is the journal which will publish scientific article about research health and hospital management. The focus of this journal is in Health Regulation and Policy, Human Resources Management, Medical Record Management, Quality Management of Health Services, Public Health Management, Hospital Accreditation, infection control management and patient safety, health organization and organizational behaviour in hospital, healthcare services, healthcare quality and patient safety, health facilities management, hospital accreditation, patient and employee satisfaction, pain management, inpatient and out-patient management, health insurance, health policy and healthcare informatics etc. This journal includes the leadership, management and administration of public health systems, hospitals and hospital networks. Clinical Department Management Clinical Ethics Clinical Risk Health Data Management Health Economics Inpatient Management Nursing Management Out-Patient Management
Arjuna Subject : Profesi Kesehatan - Profesi Kesehatan (Lain-Lain)
Articles 5 Documents
 1 
Search results for , issue "Vol 3 No 2 (2022): June" : 5 Documents clear
THE EFFECT OF COMMUNICATION ON THE IMPLEMENTATION OF THE POLICY FOR THE UTILIZATION OF JKN CAPITATION FUND AT THE BARANA HEALTH CENTER JENEPONTO REGENCY Zilfadhilah Arranury
Homes Journal = Hospital Management Studies Journal Vol 3 No 2 (2022): June
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/hmsj.v3i2.26508

Abstract

Background: Capitation is a payment method for health services in the context of providing and improving quality and measurable health services including health services, primary health care operational costs and procurement of health infrastructureObjective: This study aims to determine the effect of communication on the implementation of the JKN Capitation Fund Utilization Policy at the Barana Health Center, Jeneponto RegencyMethod: This research method was descriptive with a qualitative approach. Data were obtained by means of In-depth Interview, documentation, and Observation to all informants selected by Purposive Sampling.Result: The results of the study showed that communication in disseminating information regarding policies for the use of JKN capitation funds at the Barana Health Center has been going well, clearly and consistently. The obstacles that are sometimes encountered in the implementation of these policies when replacing JKN managers.Conclusion: Communication Mechanism for the use of JKN capitation funds at the Barana Health Center, Jeneponto Regency has been running according to the procedure but has not run optimally. Therefore, the Jeneponto District Health Office is expected to continue to monitor the management of policies on the use of JKN capitation funds.
THE EFFECT OF THE PROVISION OF BPJS-HEALTH EDUCATION AND TRAINING ON THE USE OF THE MOBILE-JKN APPLICATION Rizky Chaeraty Syam; Auliyah Nurazizah; Novena Maylania; Nur Afifah Irwan; Karmila Wahyuni; Nur Hilmi Dwiadirah
Homes Journal = Hospital Management Studies Journal Vol 3 No 2 (2022): June
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/hmsj.v3i2.28379

Abstract

Background: One form of health policy from the government is the national health insurance system and at this time BPJS-Health has launched a Mobile JKN application which is an innovation to make it easier for participants to manage BPJS Health and aims to facilitate the community towards prosperity. In the Sanrobone village, Sanrobone sub-district, Takalar district, the target and achievement of using BPJS-Health is still very far from what is expected, due to the large number of inactive community BPJS and the lack of public understanding of the BPJS-Health system and the community does not understand how to use the Mobile JKN application. Purpose: This activity is carried out to increase public understanding and participation in BPJS-Health services in Sanrobone Village, Sanrobone District, Takalar Regency. Method: This activity is carried out in several stages, namely the preparation stage, the implementation stage and the evaluation stage. The evaluation was carried out using a pre-post test questionnaire which was distributed to participants. The data analysis technique used is the Wilcoxon test. Results: The results showed that BPJS-health counseling was able to increase the knowledge of cadres in Sanrobone Village, Sanrobone District, Takalar Regency. Conclusion: BPJS-health counseling in Sanrobone Village, Sanrobone District is considered to have met the indicators of success because there was an increase in respondents' knowledge after counseling.
QUALITATIVE STUDY OF HANDLING PATIENT COMPLAINTS IN HEALTH SERVICES AT INSTALLATIONS OF MAKASSAR CITY REGIONAL HOSPITAL IN 2021 Andi Herul Musyawir
Homes Journal = Hospital Management Studies Journal Vol 3 No 2 (2022): June
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/hmsj.v3i2.28762

Abstract

Background: Complaint handling is something that will be carry out by the company when there are complaints from the customers who are satisfied with the service providers or after service failures. Good complaint management as a strategy to improve service and maintain good relationships with customers. Effective complaint manipulation affects not only customers, but will have a major influence on organizations to improve service quality, including cost savings. Objective: This study aims to discover the process of implementation, supporting factors and inhibiting factors of handling complaints in health services at the Inpatient Installation of the Makassar City General Hospital. Method: This study used a qualitative approach method that aims to find out more about the Overview of Patient Complaints Handling in Health Services at the Inpatient Installation of the Makassar City General Hospital in 2021. It was conducted through in-depth interview and observation techniques to informants consisting of the Head of Public Relations, Nurses and Patients. Result: The results showed that the complaint handling process at the Makassar City Hospital was quite good, This was seen from the facilities and infrastructure provided as well as in following up on every incoming complaint. The supporting factor is the existence of SOP, complaint facilities and follow-up, while the inhibiting factor is the number of employees in the field of complaints is still lacking. Suggestion: It is necessary to hold special training for officers in handling complaints so that in the service of patient complaints they can help improve the service quality of Makassar City Hospital.
ACCESS TO HEALTH SERVICES BY THE COMMUNITY DURING COVID-19 PANDEMIC Dian Rezki Wijaya; Emmi Bujawati; Lilis Widiastuty; Sukma Wardani; Andi Islamiyah; Andi Meriam; Farhana Azzahra Pisagau
Homes Journal = Hospital Management Studies Journal Vol 3 No 2 (2022): June
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/hmsj.v3i2.29052

Abstract

Background: During the current covid-19 pandemic, public visits to health facilities such as hospitals, health centers and clinics have decreased. People are increasingly worried about visiting health facilities for fear of being infected. Objective: The purpose of this study was to measure the level of public concern about visiting health facilities during the pandemic when experiencing health problems. Method: This research is a quantitative research using an analytical approach and a cross sectional. The population in this study were all Indonesian people and the number of samples in this study was 118 people.sampling technique used was accidental sampling technique. Result: The results showed that the level of public knowledge about covid-19 showed that people with a low level of knowledge were 14 people (11.9%) and a high level of knowledge was 104 (88.1%). Respondents with the level of public concern visiting health facilities showed that their level of concern was low as many as 25 people (21.2%), moderate 40 people (33.9%) and high 53 (44.9%). There is no relationship between the level of knowledge with the level of public concern visiting health facilities with a p value 0.421. Conclusion: Public knowledge about COVID-19 is in the high category and the level of public concern for visiting health facilities during the pandemic is in the low category and there is no relationship between the level of public knowledge and the level of public concern for visiting health facilities
FACTORS RELATED TO BPJS PATIENT SATISFACTION CLASS III Nely Karimah
Homes Journal = Hospital Management Studies Journal Vol 3 No 2 (2022): June
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/hmsj.v3i2.29053

Abstract

Background: Quality health services that are customer or patient oriented are the main strategy for health care organizations in Indonesia, in order to continue to exist in the midst of increasingly strong global competition. The quality of health services in hospitals is strongly influenced by the service delivery process. Objective: This study aims to examine the factors associated with patient compliance BPJS Inpatient Class III. The location of this research is BLUD RSUD H. Padjonga Dg. Ngalle Kabupaten Takalar Method: This type of research is a quantitative study using a cross sectional. The sampling technique used random sampling as many as 98 patients. Result: The results of the bivariate study showed that there was a relationship between doctor's services and patient satisfaction of BPJS Inpatient Class III (p=0.000), the relationship between nursing services and patient satisfaction of BPJS Inpatient Class III (p=0.021), there was a relationship between medical support services with patient satisfaction for BPJS Inpatient Class III (p = 0.001), there is a relationship between administrative services and patient satisfaction for BPJS inpatient Class III (p = 0.001) and there is a relationship between doctor services and patient satisfaction for BPJS inpatient Class III (p = 0.000 ) Suggestion: It is necessary to improve the quality, both the quality of physical facilities, available personnel, medicines and medical equipment including resources.

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