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All Journal VISIKES Homes Journal: Hospital Management Studies Journal
Zilfadhilah Arranury
UIN Alauddin Makassar
Education Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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DESCRIPTION OF THE MANAGEMENT OF MEDICAL RECORD INPATIENT OF SYEKH YUSUF DISTRICT HOSPITAL GOWA 2019 Zilfadhilah Arranury; Surahmawati Surahmawati,; Muhammad Rusmin; Tri Addya Karini; Dian Rezki Wijaya; Ranti Ekasari; Jihan Sulfitri
VISIKES: Jurnal Kesehatan Masyarakat Vol 20, No 1 (2021): VISIKES
Publisher : Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/visikes.v20i1.4567

Abstract

In the current era of global competition, it requires every hospital as a health service facility to be able to provide quality services in order to foster patient loyalty as service users. The medical record is one of the medical support services which is the basis for assessing the quality of medical services. Completeness of medical record files in RSUD Syekh Yusuf Kab. Gowa in a period of three years has fluctuated, namely 20% in 2017, 66% in 2018, and decreased in 2020 to 17%. This study aims to determine the description of medical record data management at RSUD Syekh Yusuf Kab. Gowa 2019.This study used a qualitative descriptive research method with the selection of informants using a purposive technique, and 6 informants were obtained, including 4 medical record officers, 1 head of the inpatient room, and 1 head of the medical records department.The results of the interview showed that the personnel in the medical records department were deemed insufficient, the flow and SOP were not implemented, the facilities and infrastructure were inadequate. In the implementation of medical records, there are still files that are filled in incompletely which results in delays in making reports.It is hoped that the hospital management will increase the number of personnel so that there is no double burden on officers, provide training for medical record officers, and pay attention to facilities and infrastructure to switch from a conventional system to an electronic-based system.
THE EFFECT OF COMMUNICATION ON THE IMPLEMENTATION OF THE POLICY FOR THE UTILIZATION OF JKN CAPITATION FUND AT THE BARANA HEALTH CENTER JENEPONTO REGENCY Zilfadhilah Arranury
Homes Journal = Hospital Management Studies Journal Vol 3 No 2 (2022): June
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/hmsj.v3i2.26508

Abstract

Background: Capitation is a payment method for health services in the context of providing and improving quality and measurable health services including health services, primary health care operational costs and procurement of health infrastructureObjective: This study aims to determine the effect of communication on the implementation of the JKN Capitation Fund Utilization Policy at the Barana Health Center, Jeneponto RegencyMethod: This research method was descriptive with a qualitative approach. Data were obtained by means of In-depth Interview, documentation, and Observation to all informants selected by Purposive Sampling.Result: The results of the study showed that communication in disseminating information regarding policies for the use of JKN capitation funds at the Barana Health Center has been going well, clearly and consistently. The obstacles that are sometimes encountered in the implementation of these policies when replacing JKN managers.Conclusion: Communication Mechanism for the use of JKN capitation funds at the Barana Health Center, Jeneponto Regency has been running according to the procedure but has not run optimally. Therefore, the Jeneponto District Health Office is expected to continue to monitor the management of policies on the use of JKN capitation funds.
THE DESCRIPTION OF THE QUALITY OF HEALTH SERVICES TO PATIENT SATISFACTION M. Fais Satrianegara; Azriful Azriful; Zilfadhilah Arranury; Nur Azisah Anwar
Homes Journal = Hospital Management Studies Journal Vol 1 No 1 (2020): October
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (732.871 KB) | DOI: 10.24252/hmsj.v1i1.16450

Abstract

Background: Quality health services are health services that can satisfy every service user by the average satisfaction level of the population and its implementation by the established code of ethics and service standards. Objective: To determine the description of the quality of health services on patient satisfaction in the inpatient installation of the Makassar General Hospital of the Hajj Region in 2019.Method: The method used is descriptive. The population in this study were patients using inpatient class III RSUD Haji Makassar in 2019 and based on data obtained in May 2019 as many as 848 patients.Result:The satisfaction service variable shows that of the 89 samples studied, 80 respondents were satisfied (89.9%) and 9 respondents (10.1%) were dissatisfied. The reliability variable (57.3%) is categorized as good and (42.7%) is not good. The responsiveness variable (66.3%) is categorized as good and (33.7%) is not good. The guarantee variable (75.3%) is categorized as good and (24.7%) is not good. The direct evidence variable (53.9%) is categorized as good and (46.1%) is not good. The empathy variable (82.0%) is categorized as good and (18.0%) is not good.Conclusion: It is hoped that the health workers at the General Hospital of the Haji Makassar Region will improve performance in prime health service activities to the community, and always prioritize the interests of patients in installations, especially patients in inpatient installations.
Co-Authors Azriful Azriful Dian Rezki Wijaya Jihan Sulfitri M. Fais Satrianegara Muhammad Rusmin Nur Azisah Anwar Ranti Ekasari Surahmawati Surahmawati, Tri Addya Karini