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<![CDATA[Cost Index dan Dampaknya Terhadap Efisiensi Biaya Operasional Pada B777-300 ER (Studi Kasus Garuda Indonesia) ]]>
<![CDATA[Imam Ozali]]>;
<![CDATA[Rudy Max Damara Gugat]]>;
<![CDATA[Abi Prasidi]]>
<![CDATA[ Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei ]]>
Publisher : <![CDATA[Institut Transportasi dan Logistik Trisakti ]]>
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DOI: 10.54324/j.mbtl.v6i2.526
<![CDATA[In this challenging situations, Garuda Indonesia remains optimistic about the future by setting the direction of QuickWins strategy and the values of “One Family, One Nation, One GarudaIndonesia” in managing the company.These strategies have become the strong basis for GarudaIndonesia to develop and expand in the subsequent years. Thebusiness management in 2019 was also strengthened by the values of One Family, One Nation, One Garuda Indonesia, therefore, Garuda Indonesia could continue to provide the best service for Indonesia.Garuda Indonesia is also trying to implement the key work programs to develop revenue beyond the aviation business that would become a strong foundation for Garuda Indonesia to develop and expand in the next period. The purpose of the research is to determine the Cost Index and its impact on operational cost efficiency in B777-300ER (Garuda Indonesia case study). This research used the desciptive qualitative approach. The data was collected through observation, interview and documentation. The analysis technique used in this research was navblue cost index. The results of the study would be used to determine the extent of the cost index, the impact of increasing efficiency of B777-300ER operational costs, and in order to help companies making the right decision.]]>
<![CDATA[Formulasi Strategi Penggunaan Jenis Pesawat PT Garuda Indonesia Dalam Persaingan Tahun 2019 ]]>
<![CDATA[Charles AN]]>;
<![CDATA[R. F. Ramadhanny]]>
<![CDATA[ Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei ]]>
Publisher : <![CDATA[Institut Transportasi dan Logistik Trisakti ]]>
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DOI: 10.54324/j.mbtl.v6i2.528
<![CDATA[PT Garuda Indonesia should pay attention to which routes contribute significantly to the company. Therefore, it is necessary to formulate a strategy for the flight route, one of which is the use of aircraft types that are the company's primary consideration for achieving profit targets. The problem in this research was how to formulate strategies for the use of PT Garuda Indonesia aircraft types. Garuda Indonesia CGK-SIN-CGK route in 2019. The level of competition of PT Garuda Indonesia on the CGK-SIN-CGK route ranked second in the market on this route. According to CPM's matrix, the company ranks second. In 2018 on the route CGK-SIN-CGK, PT Garuda Indonesia used Airbus 330-200, Airbus 330-300, Boeing 737-800, Boeing 777-300 and Boeing 737-Max, 8 aircrafts with a total frequency of 6,315 flights and 844,714 pax. The average passengers that could be transported was 134 pax / flight and actually could be transported sufficiently by a narrow-body aircraft, that was, the Boeing 737-800 with the capacity of 162 seats (12C / 150Y). In the decision stage, the QSPM matrix was used. The product development strategy that can be implemented is that the company uses Boeing 737-800NG aircraft with a low total operating cost of the aircraft as the highest priority and followed by the second priority. In other words, the company uses a large-capacity 330 series Airbus aircraft.]]>
<![CDATA[Pemberdayaan Karyawan Dan Motivasi Terhadap KinerjaKaryawan Di Perusahaan Logistik ]]>
<![CDATA[Mashita Pinandita]]>;
<![CDATA[Subandi Subandi]]>;
<![CDATA[Basri Fahriza]]>
<![CDATA[ Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei ]]>
Publisher : <![CDATA[Institut Transportasi dan Logistik Trisakti ]]>
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DOI: 10.54324/j.mbtl.v6i2.515
<![CDATA[The purpose of the study is to find out the employees’ development and motivation towards the performance of PT. Transporindo Agung Sejahtera employees. The method used in the study was quantitative method. The data analysis technique was using the multiple linear regression. The population was taken as the samples from the company of 35 employees. The result shows that there is a positive and significant effect of employees’ development and motivation towards the performance of the company’s employees.]]>
<![CDATA[Kartel dan Tarif Tiket Perusahaan Penerbangan Terhadap Persaingan Usaha Penerbangan di Indonesia ]]>
<![CDATA[Mustika Sari]]>;
<![CDATA[Euis Saribanon]]>;
<![CDATA[Abdul Ghafar]]>
<![CDATA[ Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei ]]>
Publisher : <![CDATA[Institut Transportasi dan Logistik Trisakti ]]>
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DOI: 10.54324/j.mbtl.v6i2.525
<![CDATA[The purpose of the study is to determine whether there is a direct and indirect influence between cartels and ticket tariffs of airlines business competition in Indonesia or not. The problems in this study were due to the high ticket price and public’ indication and suspicions of domestic airlines cartels practicing. The method used in this research was path analysis, to determine the direct and indirect effects of each variables. The result of the study states that the direct and indirect effect between the cartel, ticket rates, and business competition variables are equally significant. This could be seen from the result of the hypothesis analysis which state that the coefficient is above 0.300. It means that the influence is very strong. From some previous research of monopoly and price, it was found that monopolies in the aviation industry are often unavoidable because they protect airlines from losses. The result also shows that several customers in different levels do not matter about ticket price. For this type of passengers, they only need the route and flight schedule.]]>
<![CDATA[Kepuasan Penumpang Terminal Antar Kota di Kabupaten Malinau Provinsi Kalimantan Utara ]]>
<![CDATA[Welly Acang]]>;
<![CDATA[M. Arif Hernawan]]>;
<![CDATA[Deden Galih Ginanjar]]>
<![CDATA[ Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei ]]>
Publisher : <![CDATA[Institut Transportasi dan Logistik Trisakti ]]>
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DOI: 10.54324/j.mbtl.v6i2.521
<![CDATA[The purpose of the study is to find out the effect of service quality of Malinau district inter-city terminal passengers’ satisfaction in North Kalimantan. The problems faced by the district were about the inadequate terminal’s condition, bad terminal’s management, naughty passengers who ride the bus from outside the terminal, the inadequate ticket box facility, and no integrated Standard Operating Procedures. To get the research subject, the writers were using Servqual analysis (gap), Importance Performance Analysis (IPA) with 30 Malinau inter-city terminal passengers as samples and Cartesius diagram. Based on the results, the writers find out that the terminal has not fulfilled the standard of the service quality which included the safety and security services, well-organized/reliable service, comfortable and convenience services, and the equality service.]]>
<![CDATA[E-Service Quality dan Repurchase Intention pada Travel Agent Online di Wilayah DKI Jakarta ]]>
<![CDATA[Sandriana Marina]]>;
<![CDATA[Aswanti Setiawati]]>;
<![CDATA[Nurun Ala Salehati]]>
<![CDATA[ Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei ]]>
Publisher : <![CDATA[Institut Transportasi dan Logistik Trisakti ]]>
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DOI: 10.54324/j.mbtl.v6i2.524
<![CDATA[This research aims to identify the impact of e-service quality on repurchase intention of on-line travel agencies, especially in DKI Jakarta. On-line travel agency is a travel website (e-commerce) providing various services related to tourism, such as: on-line transportation and hotel bookings and entertainment. On-line travel agency also serves as an alternative option in addition to the conventional ones. This research employed quantitative approach. The data was gathered by distributing on-line questionnaire to 96 online travel agencies users as the samples. The data was then analyzed by using simple linear regression through SPSS 23. The result shows that e-service quality is in good category while repurchase intention is in very good category. The correlational value between e-service quality and repurchase intention is in the strong category and the percentage that shows e-service quality affects significantly positive to repurchase intention of 62,1% while 37,9% as the other variables not examined in this research.]]>
<![CDATA[Ketepatan Waktu dan Okupansi Terhadap Kinerja Kereta Api Joglosemarkerto ]]>
<![CDATA[Usri Jati Hastuti]]>;
<![CDATA[Masjraul Hidayat]]>;
<![CDATA[M. Iqbal Firdaus]]>
<![CDATA[ Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei ]]>
Publisher : <![CDATA[Institut Transportasi dan Logistik Trisakti ]]>
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DOI: 10.54324/j.mbtl.v6i2.522
<![CDATA[The purpose of the study are to analyse the train’s punctuality and load factor and to verify the effect of the train’s punctuality to its load factor. The study is about the Joglosemarkerto rail transport for 62 days or 2 months from December 2018 to Januari 2019. The data used in this study was a secondary data based on the delay and load factor of daily departure of the rail transport. The data analysis were using two techniques which were descriptive quantitative and linear regression. The result shows that the negative effect of punctuality to load factor due to the delay that giving negative effect to the load factor. The equation from the effect of punctuality to load factor was shown in Y = 310,790 – 1,630X.]]>
<![CDATA[Produktivitas Alat Bongkar Muat (Crane) Terhadap Berthing Time ]]>
<![CDATA[Danang Darunanto]]>;
<![CDATA[Rr. Endang Wahyuni]]>;
<![CDATA[Deslida Saidah]]>
<![CDATA[ Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei ]]>
Publisher : <![CDATA[Institut Transportasi dan Logistik Trisakti ]]>
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DOI: 10.54324/j.mbtl.v6i2.527
<![CDATA[PT. Indonesia Port Company (IPC) Tanjung Priok Container Terminal (TPK) is a company serving loading and unloading services of goods to and from ships. It is located at Ocean Going Pier which is a terminal with the main activity to serve loading and unloading container. The purpose of this study is to determine the correlation of productivity of Loading and Unloading Equipment (Crane) toward Berthing Time at the Ocean Going Pier at PT. Tanjung Priok TPC IPC Year 2016-2018. This research used quantitative methods with primary and secondary data sources. The expected output with the correlation of productivity of Loading and Unloading Equipment (Crane) toward Berthing Time at Ocean Going Pier at PT. Tanjung Priok TPC IPC Year 2016-2018 is that the company could make decisions and policy. The results show that there is a partially significant positive correlation between Crane variables (X₁) and Berthing Time (Y), where t-count 4.839> t-table 2.03224 and significant 0.000 <0.05, then Hₒ is rejected and Ha is accepted. Judging from the correlation coefficient between Productivity Crane (X₁) and Berthing Time (Y), 0.639, it is indicated as a strong correlation because it is in the interval of 0,600-0,799.]]>
<![CDATA[Keselamatan Kerja Dan Penanganan Peti Kemas Terhadap Kinerja Operasional Pada Perusahaan Pelayaran ]]>
<![CDATA[Rista Apriyani]]>;
<![CDATA[M. Riduan]]>;
<![CDATA[Veronica Veronica]]>
<![CDATA[ Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei ]]>
Publisher : <![CDATA[Institut Transportasi dan Logistik Trisakti ]]>
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DOI: 10.54324/j.mbtl.v6i2.523
<![CDATA[Services offered by logistics companies cover shipping expedition and airship expedition as well as warehousing. One of the services is called Moving Storing Location (PLP), and hoarding them at Temporary Storage (TPS). The purpose of this study iss to identify the problem at the regulation of container stacking and to improve good operational performance during the loading and unloading process and container handling in the stacking yard. This research used 2 methods. The first method was field research with 100 population and 80 samples. The second method employed multiple regression analysis, validity, reliability, F, and T test, and coefficient of determination to analyze the data. Based on the product moment correlation analysis, it is found that r = 0,853. It shows that the level of correlation between these variables is in the strong and moderate category. The inter-variable correlation test (hypothesis testing 1) or tcount resulted in 12,447 > ttable 1,991 whereas the hypothesis testing 2 obtained 13,088 > ttable 1,991. Based on the result, Ho is rejected and Ha iss accepted which means both variables affect occupational safety significantly.]]>
<![CDATA[PENGARUH KOMUNIKASI INTERPERSONAL CUSTOMER SERVICE GO-JEK INDONESIA TERHADAP LOYALITAS PELANGGAN DI JABODETABEK ]]>
<![CDATA[Sarah Vania Rizky]]>;
<![CDATA[Elviera Joelanda Sharinta]]>
<![CDATA[ Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei ]]>
Publisher : <![CDATA[Institut Transportasi dan Logistik Trisakti ]]>
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DOI: 10.54324/j.mbtl.v6i2.425
<![CDATA[Interpersonal communication is one important aspect for customer service in a company which engaged in services. This research was conducted to observe the influence of interpersonal communication of Go-Jek Indonesia’s customer service on customer loyalty in Jabodetabek and what other factors may come into play to achieve such result. The principle theory used in this research is the theory of interpersonal communication with customer loyalty as the supporting theory. The research method used is the quantitative explanative method, by distributing questionnaires to 100 respondents of Go-Jek Indonesia’s users who have contacted the customer service. This research uses the Likert scale as the measurement scale. From the results of research found the contribution of interpersonal communication of Go-Jek Indonesia’s customer service value equals to 37,3% on customer loyalty in Jabodetabek, with result of regression coefficient value equal to 0,552 and constant value equal to 32,444.Keywords: Interpersonal communication, customer service, customer loyalty]]>
