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Gedung Pascasarjana Fakultas Ilmu Sosial dan Ilmu Politik, Universitas 17 Agustus 1945 Surabaya Jl. Semolowaru No. 45 Surabaya
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MAP Observer: Jurnal Penelitian Administrasi Publik
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : -     EISSN : 28085183     DOI : https://doi.org/10.30996/mapo.v1i1
Core Subject : Social,
Social Sciences
MAP Observer: Journal of Public Administration Research is an open access, and peer-reviewed journal. Our main goal is to disseminate current and original articles from researchers and practitioners on various, Public Administration; Public Management; Public Service; Public Policy; Governance; Local Government; International institutions; and Development. The MAP Observer editorial is very open in accepting articles and book reviews related to our scope in the field of public administration.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 6 Documents
 1 
Search results for , issue "Vol 3 No 01 (2023): PUBLIC ADMINISTRATION" : 6 Documents clear
IMPLEMENTATION OF THE SOCIAL SERVICE PROGRAM IN THE REHABILITATION OF SOCIAL ASSISTANCE FOR DISABLED PEOPLE IN SIDOARJO REGENCY Ahmad Zulkarnaen Miladi; Achluddin Ibnu Rochim; Adi Susiantoro
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i01.8401

Abstract

In the existence of people with disabilities, there is still minimal attention from the community because they are often looked down upon or underestimated so their deficiencies often result in discrimination or bullying. On the other hand, people with disabilities also need to meet the needs of their lives. This researcher uses a qualitative method, this researcher uses various techniques, namely collecting data in the form of conducting interviews to obtain clear and accurate information regarding the focus of the existing problems. The purpose of this study was to find out the role of the Social Service in the Implementation of the Social Rehabilitation Program for Persons with Disabilities in Sidoarjo Regency. The conclusion obtained from this research is the distribution of social rehabilitation programs for the Sidoarjo Regency Social Service in fulfilling the rights of persons with disabilities with facilities and also allowances for people with disabilities. hard to create persons with disabilities who are dignified and able to live like society in general.
THE WORK PROFESSIONALISM OF EMPLOYEE IN PUBLIC SERVICES AT MENUR PUMPUNGAN VILLAGE OFFICE, SURABAYA CITY Alvionita Pratama; Rachmawati Novaria; M. Kendry Widiyanto
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i01.8402

Abstract

The role of employee work professionalism is largely determined by the level of ability of employees which is reflected through their daily behavior in the organization. The ability of employees to provide public services leads to the achievement of a company's goals that have been planned. The low quality of public services is due to the low professionalism of public officials in providing public services. Unprofessionalism of public officials in providing public services can lead to demands and cause the public (society) to be dissatisfied with the services provided by public officials. This research was conducted to know the Professionalism of Employees in Public Services at the Menur Pumpungan Village Office, Surabaya City. The research method used is a qualitative research method using observation data collection techniques and informant interviews. From the results of the analysis, it is known that the skills and responsibilities of employees in Menur Pumpungan Village, Surabaya City state that the implementation of public services, employee attitudes, and employee readiness are quite satisfactory. However, from the discipline in providing services, it is still considered unsatisfactory. Increasing the Professionalism of Employee Work to improve the quality of public services.
THE OPTIMIZATION OF SINGLE WINDOW OR SSWALFA E-GOVERNMENT SERVICES IN MAKING LICENSE IN GUNUNG ANYAR KELURAHAN, SURABAYA Anggun Puspitaningrum; Achluddin Ibnu Rochim; Adi Susiantoro
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i01.8403

Abstract

Basically the implementation of technology-based public services to the community is very important. The problem in this study is that there are still many people who do not know and do not understand how this technology-based service is due to frequent problems when charging and frequent service problems that often experience problems so that people cannot log in to enter data. The purpose of this research is to see the effectiveness of public services in the E-Government program and what are the obstacles in optimizing the use of websites in an effort to improve services. This research method is descriptive using a qualitative approach. This data analysis technique is data collection, data reduction, data presentation, and conclusion drawing. The results of this study are that the use of the website has not been optimally implemented due to (1) the new policy with a different service system makes the community unfamiliar (2) the lack of socialization that is carried out means that there are still people who do not know about the service system using the website so that it creates a lack of public understanding on the use of the website and (3) the lack of quality human resource capabilities makes many people feel helpless.
COMMUNITY SATISFACTION LEVEL IN RECEIVING RECOMMENDATION SERVICES JKMM (HEALTH INSURANCE FOR THE POOR) AT THE SOCIAL SERVICE SIDOARJO REGENCY Dwiky Darma Pramudya
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i01.8404

Abstract

Service satisfaction is the result of public opinion and evaluation of the performance of services provided by public service providers. Community Satisfaction Index (IKM) is data and information about the level of community satisfaction obtained from quantitative and qualitative measurement results of public opinion in obtaining services from public service providers and comparing their expectations and needs. This study analyzes the influence of service as a factor that influences people's satisfaction. According to Kepmen PAN No. 25 of 2004 concerning the Community Satisfaction Index (IKM), there are 14 matters related to the performance and services performed by service officers, including service procedures, suitability of requirements, employee clarity, employee discipline, employee responsibility, employee capabilities, service speed, service fairness, employee courtesy, cost fairness, cost certainty, schedule certainty, environmental comfort, and service security. This research was conducted to analyze the value of these variables, as well as their influence on community satisfaction. Community satisfaction is very influential in the field of services at the Sidoarjo Regency Social Service in managing the JKMM (Health Insurance for the Poor) recommendation letter. The quality of service at the Sidoarjo Regency Social Service is one of the important factors in utilizing the JKMM recommendation letter service at the Sidoarjo Regency Social Service.
EVALUATION OF MANDIRI CINTA FARMERS (SARI TANI) VILLAGE PROGRAM IN NAEKAKE "A" VILLAGE, MUTIS SUB-DISTRICT NORTH CENTRAL TIMOR DISTRICT Yohanes Fritantus; Agustinus Longa Tiza; Yuliana Asten
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i01.8412

Abstract

This research is motivated by several problem groups where there is a lack of public understanding of the Sari Tani program, lack of socialization related to the Sari Tani program, assistance that is not optimal, and Sari Tani assistance has not been utilized properly so that the Sari Tani program has not been fully implemented. The purpose of this study was to analyze and describe the evaluation of the Independent Village Love Farmer Program (Sari Tani) in Naekake "A" Village, Mutis District, North Central Timor District. The type of research used in this research is descriptive qualitative research with the research focus on Input Indicators, Process Indicators, Output Indicators, Outcome Indicators. Data sources are informants and documents. Data collection techniques are through observation, interviews, and documentation. Data analysis techniques include data collection, data reduction, data presentation, and data verification/conclusion. The results of this study are the first on input indicators, namely by providing financial assistance in the form of loans worth Rp. 5,000,000.00 as a source of supporting funds and basic materials for program implementation; secondly on process indicators is the implementation of socialization to increase the understanding of beneficiary groups; thirdly, on output indicators, namely that the provision of assistance in the form of loan funds was realized and it was also found that there had never been a joint evaluation with the community; and fourth, namely the impact indicator is the increase in people's welfare in the economic field. Keywords: Evaluation, Program, Sari Tani.
THE ROLE OF COOPERATIVES IN THE ECONOMIC DEVELOPMENT OF COOPERATIVE MEMBERS IN TUBAN DISTRICT Geraldie Makruf Nugroho Kusuma
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i01.8440

Abstract

This research is a qualitative descriptive study. The subject of this research is the field of cooperatives at the Office of Cooperatives for Small and Medium Enterprises and Trade in Tuban Regency and cooperative actors. The research instrument is the researcher himself. Data collection techniques used are observation, interview, and documentation techniques. The data analysis technique used is data reduction, data display, and conclusion or verification. The theory used in this study uses the opinion put forward by Soerjono Soekanto which consists of a formal role, an informal role, an active role, and a participatory role. Based on the research, it can be concluded that the formal role of cooperatives as providers is part of supporting capital and formal institutions that provide for the needs of cooperative members and the general public, the informal role of cooperatives is an implicit (emotional) role, so when many members actively save, pay contributions, then the turnover of cooperative funds becomes smooth, the active role of cooperatives is holding annual meetings with members or RAT, the passive role of cooperatives is that there are no activities such as Annual Member Meetings so there are no reports to Diskopumdag and participatory roles are when cooperatives and their members both understand their roles and working together to advance the cooperative. It can be seen that the role of cooperatives is very important in helping the community's economy, especially those who are members of cooperatives, so the existence of cooperatives, both active and inactive, needs to be encouraged and facilitated to develop the quality of cooperative management so that the existence of cooperatives can help the economic development of the community, especially to encourage improvement the economy and welfare of its members.

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