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Aplikasi Administrasi: Media Analisa Masalah Administrasi
Published by Universitas Hang Tuah
ISSN : 14119536     EISSN : 26213958     DOI : https://doi.org/10.30649/aamama.v24i2
Core Subject : Social,
Social Sciences
Suatu jurnal multidisiplin berskala nasional yang mencakup berbagai pokok persoalan dalam kajian ilmu-ilmu administasi publik yang meliputi otonomi daerah, birokrasi dan aparatur negara, desentralisasi, ilmu ekonomi dan studi pembangunan, manajemen publik, kebijakan publik. Kemudian kajian ilmu administrasi bisnis yang meliputi manajemen pemasaran, manajemen keuangan, manajemen sumber daya manusia, manajemen operasional, kewirausahaan dan ilmu sosial lainnya.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 6 Documents
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Search results for , issue "Volume 18 Nomor 2" : 6 Documents clear
PENGARUH KUALITAS JASA TERHADAP KEPUASAN PELANGGAN DI BENGKEL AHASS 12658 CRYSTAN MOTOR SURABAYA Tri Setya Anggraeni
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 18 Nomor 2
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v18i2.33

Abstract

This study is a survey on workshop of Ahass 12658 Crystan Motor Surabaya customers. This study took the title "The Effect of Service Quality on Customer Satisfaction in AHASS 12658 Crystan Motor"The purpose of this study was to determine the effect of the service quality that consists of reliability, responsiveness, assurance, empathy, and tangible dimension towards customer satisfaction of Workshop AHASS 12658 Crystan Motor Surabaya in partially and simultaneously. The population in this study was the customers of Workshop AHASS 12658 Crystan Motor Surabaya that consisting of 70 respondents.Based on the research and data analysis by using multiple linear regression it was showed that: (1) simultaneously the variable of services quality which consist of reliability, responsiveness, assurance, empathy, and tangibles are have effect on customer satisfaction, (2) partially the variable of reliability, responsiveness, assurance, empathy, and tangibles are have effects on customer satisfaction.The implications of the conclusion above that in order to increase customer satisfaction, management Crystan Motor Workshop AHASS 12658 can further improve the quality of service that provided in order to met the expectations of the customers. This is done so that the customers who come will feel satisfied for the services that provided which can causes the loyalty for customers to come again to the workshop of Ahass 12658 Crystan Motor.
MANAJEMEN PENYIDIKAN ANTARA PENYIDIK POLRI KE JAKSA PENUNTUT UMUM DALAM PENYELESAIAN BERKAS PERKARA Indra Mardiana
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 18 Nomor 2
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v18i2.34

Abstract

The purpose of this study is to analyze the management of investigation in the settlement of case files from investigators to prosecutors. This study uses statute approach (statute approach) and conceptual approach (conceptual approach). Data analysis techniques in this study using descriptive analysis that describes the legal preposition or non-legal events. The result of the research shows that the management of investigation in the settlement of the case file of the Police Investigator to the Prosecutor begins with the investigation process of alleged criminal act based on the report or complaint submitted by the society, which then from the investigation result is increased into investigation in order to find the criminal incident. The result of the investigation shall be submitted to the Public Prosecutor for the determination of the suitability of the Case File may proceed to the pre prosecution process for the creation of the indictment against the suspect. If the Case File is deemed unfeasible to proceed based on the analysis of the Public Prosecutor, then the Case File shall be returned to the investigator to be fulfilled. In the process of investigation, the benchmark management of the investigation in the handling of criminal offenses is the Criminal Procedure Code. each case file from Police Investigator to Prosecutor is often constrained by the discretion of every Police and Prosecutor institution so that it can slow down the fulfillment of the elements of the offense that it wants to suspect to the Suspects or to find any criminal incidents.
ANALISIS DAMPAK EKONOMI PENUTUPAN KAWASAN LOKALISASI KOTA SURABAYA ( Studi Deskriptif Dampak Ekonomi Penutupan Lokalisasi Dolly bagi masyarakat di Kelurahan Putat Jaya Kota Surabaya ) Dedi Isnandar
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 18 Nomor 2
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v18i2.36

Abstract

This research is the economic impact of the closure of Dolly the city of Surabaya. This study takes the title: "Economic Impact Analysis Closing Localization Region Surabaya (Descriptive Study Economic Impact of Closure Localization Dolly for Communities in Sub Putat Jaya Surabaya)". In this study aims to analyze and find out about the economic impact of the closure of the Localization Dolly for the community in the Village Putat Jaya Surabaya. Based on the formulation of the problem and the purpose of the existing research, this research is included in a descriptive qualitative research. In this study withdrawal sampling technique used was purposive sampling. The focus of research is seen from the dimensions of the economic impact in terms of three groups: Group business unit Local, Local labor groups, and local communities. The results of this research is in the area of Dolly impact on group business units locally decreased from income of units of local business, employment and no effect on the tax paid to the Local Government City of Surabaya today, the group of local workforce affected are reviewed of the workforce at the site, the number of working hours remain the same and wages did not rise that is different from the situation before localization is closed, the proportion of daily expenditure is now operating in the region has increased over wages did not rise, the working conditions under normal conditions and not normal (post-closing) business unit at this time is different because there is no additional work from the workers to get bonuses beyond the wages of individual business units - each. At the local communities lack the cash receipts for any Neighborhood or Rukun Warga current, formerly of the inclusion of the homeless - homeless Localization Dolly.
KOMISI KODE ETIK POLRI SEBAGAI LEMBAGA AD HOC KEPOLISIAN DALAM PENEGAKAN KODE ETIK PROFESI POLRI Marsudianto
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 18 Nomor 2
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v18i2.37

Abstract

The purpose of this study is to know and describe the efforts made by the Commission of Police Ethics Code (KKEP) in the enforcement of the code of ethics of the Police profession as well as what factors led to the enforcement of the code of ethics of the Police profession. The research method in this research is empirical research by using qualitative approach, which is to search the object of research, describe, and understand its meaning. Data collection techniques used in this study are interviews, and documentation, which then analyzed qualitatively. The results of the research indicate that the factors of the professional code of ethics is that every Performance of any member or officer who neglects or intentionally commits a violation or a crime of a crime may result not only to the member of the offender, but may also have implications for the Polri institution directly or can not directly affect the decline or loss of confidence in the image of the Police. Efforts made by the KKEP in enforcing the Code of Ethics of the Police Profession is to remain guided by existing regulations, and to forward the personal Tri Bhayangkara Police who are subject to the prohibitions as the State's honorable institution.
EVALUASI KEBIJAKAN PROSEDUR PENGAWASAN DAN PENGENDALIAN KAWASAN MANGROVE DI WILAYAH KOTA SURABAYA (Studi Kasus Evaluasi Dampak Peraturan Walikota Surabaya no. 65 Tahun 2011 di Kelurahan Wonorejo, Kota Surabaya) Lunariana Lubis
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 18 Nomor 2
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v18i2.38

Abstract

The coastal region is a potential resource in Indonesia, which is a transitional region between land and sea. Surabaya as a seaside town is one example of how local governments should respond to the adverse impacts of coastal ecosystem destruction that will worsen the carrying capacity of coastal areas that are naturally highly susceptible to damage due to environmental changes and natural disasters. Especially the east coast of Surabaya which has become a special attention in nature conservation which aims to minimize the impact of environmental changes and natural disasters. One of nature conservation in east coast of Surabaya is conservation of mangrove forest. The condition of Mangrove Forest in Pamurbaya from year to year continues to be degraded. Illegal logging for the opening of ponds, settlements, recreation or timber is the cause of destruction of mangrove forests in Pamurbaya. Monitoring policy and control of mangrove area is a policy made to protect and conserve mangrove area. Surabaya City Government has issued Perwali number 65 of 2011 which contains policy of monitoring and controlling procedures of mangrove area in Surabaya City area. The scope of this Perwali is socialization, community empowerment, monitoring and evaluation, investigation and reporting. Implementation of this research has a purpose to know and analyze the impact of Mayor of Surabaya Regulation No. 65 of 2011 on procedures for monitoring and controlling mangrove area in the area of Surabaya. This research use desciptive qualitative approach. Some methods used in order to determine and collect data in this study are Observation, Interview (Interview), and Documentation. The stages of data analysis in this study is Data collection (Data collecting), Presentation of data (Data display), and Conclusion. This research uses qualitative approach with phenomenology research type, where in phenomenology research emphasize on phenomenon to be explored based on single concept or idea point of view (Creswell, 2013) Impact of Mayor of Surabaya Regulation No. 65 of 2011 on procedures for monitoring and controlling mangrove areas in the area of Surabaya city is running well but the city government surabaya should always increase supervision and supervise the successful implementation of the mayoral regulations. Socialization of affected communities must be sustainable and continuously done until the creation of a sense of ownership and preservation of the community around the mangrove forest independently.
PERAN HUMAN RESOURCE DEVELOPMENT (HRD) DALAM MENINGKATKAN PRODUKTIVITAS KARYAWAN DI PT. YANASURYA BHAKTIPERSADA Aida Irmawati
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 18 Nomor 2
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v18i2.39

Abstract

Work productivity is a work of an employee. The work of this employee is a process of working from a person in producing a good or service. Frequent employee productivity decreases due to the possibility of no good control of work productivity of staff or employees that can cause inconvenience in work, minimal wage and also dissatisfaction in work. A company or organization in improving the productivity of employees also experience constraints. Decrease in work productivity is still common. The problem of work productivity is a common problem that occurs in every company. Sometimes the work productivity of an employee tends to decrease and the effect is the decline of a company. If not addressed properly then the company will tend to experience a significant decline. The problems about the productivity of this work is an indication that the role of management as human resource management is required. This is a way of increasing an employee productivity. Conditions as described above show that human factors play an active role in improving the quality of the company. This is also related to existing technology. Many cases show that technology has advanced but the availability of human resources is very minimal. This is because of the unpreparedness of the organization to make optimal progress. This is supported by Gomez (1997) that human resources play an important and decisive role for organizational success. Work productivity which is the performance of employees as the embodiment is performance appraisal or assessment of work, often experience obstacles. This constraint in the form of assessment work that is not in accordance with the performance of employees.

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