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Sugeng Santoso
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Jurnal Teknik Industri
Published by Universitas Muhammadiyah Malang
ISSN : 19781431     EISSN : 25274112     DOI : -
Core Subject : Economy, Science, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering
Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality Function Deployment is a tool which design some needs include customers represented as a voice of customer and including some competitions and also groups some activities that usually called affinity graphic ang getting a benchmarking for it is competition. From the result analysis can be showed that main attribute for patience is a accuracy. And from House Of Quality can be found that getting a periodic meeting to evaluate this hospital and also increase a service can be made 20 concept
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 13 Documents
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Search results for , issue "Vol 12, No 2 (2011): Agustus" : 13 Documents clear
Analisis Kelayakan Investasi Perbaikan Kualitas Pelayanan Di AJB Bumi Putera 1912 Cabang Sidoarjo Ngatilah, Yustina; Parwati, C. Indri
Jurnal Teknik Industri Vol 12, No 2 (2011): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (400.824 KB) | DOI: 10.22219/JTIUMM.Vol12.No2.126-132

Abstract

Customer satisfaction is the main thing that must be considered by every company, both service and production, so customers do not switch keperusahaan competitors, and customer satisfaction always changing according to the era or the era of human development. In terms of customer satisfaction that this changing, we need quality improvement program. This study used the method ROQ (Retrun On Quality), namely, the methods used for decision making will improve the quality of the proposed program, can be used or not. ROQ very to influence by the amount of customer satisfaction, customer retention and cost of the proposed program of quality improvement. In determining the quality improvement program proposal, use graph mapping IP From research result shows an increase in customer satisfaction and customer retention, each of which is 80.41% to 81.22% and 24.56% to 28.56%, which reached the stage These proposals deserve diimpelementasikan quality improvement program. By using the data market growth, market share data, the average benefits agents and the interest rate at the time of planning time, then the calculation can be done ROQ.ROQ calculations, requiring the calculation of NPV, NPV0, NPVAS conducted as a planning horizon of 5 periods ahead. From the calculation results, obtained NPV Rp.152.636.602.289, 00; NPV0 for Rp.145.407.658.197,00; and NPVAS of Rp.3.573.189.670, 00; so ROQ value of 2.0231. The result was states that the proposal is feasible quality improvement program to be implemented, until rate reached 46.457%.
Optimasi Sudut Ujung Pipa Penangkapan Gas Metana Pada Metode Arrow System Septiropa, Zamzami; Fauzan H.S, Achmad; Zainuddin, Moch.
Jurnal Teknik Industri Vol 12, No 2 (2011): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (510.656 KB) | DOI: 10.22219/JTIUMM.Vol12.No2.141-146

Abstract

Drilling system on a pile of waste to get the methane gas is very difficult because the majority of waste that is made from plastic so it can get caught in the drill. Manual excavationis not allowed because it is very dangerous, while digging with heavy equipment has not been able to do because it requires a special tool that is able to push and pull waste surface. Makingholes with arrow system method that is larger arrowhead from the arrow shaft, is one alternative that can be tried to get a hole / gas extraction wells at the Landfill Supit Urang - Malang.Results hole larger than the arrow shaft is then filled with gravels as well extration methane in the landfill. The force required pile (arrow system) to the pole with pole diameter 26.7 cm and a maximum depth of 5.20 m (at point 1, the arrows point of 30Ëš and 45Ëš) is a row of 63,087 kg and 79,717 kg . Optimum angle in terms of penetration force needs is the pole with arrowhead angle 30Ëš.
Pengembangan Algoritma Penjadwalan Dan Maintenance Mesin (Studi Kasus Di PT. “X”) Dewi, Dian Retno Sari; Endah, Dini
Jurnal Teknik Industri Vol 12, No 2 (2011): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (927.681 KB) | DOI: 10.22219/JTIUMM.Vol12.No2.192-202

Abstract

PT “X” merupakan perusahaan yang bergerak di bidang wood adhesive. Penelitian dilakukan di adhesive plant yang menggunakan 10 mesin reaktor kimia untuk melakukan proses produksi. Mesin reaktor kimia ini memiliki kapasitas produksi yang berbeda-beda. Penelitian ini mengembangkan model algoritma penjadwalan produksi yang terintegrasi dengan perawatan mesin. Obyek penelitian untuk melakukan perawatan mesin adalah komponen kritis bagian gearbox reaktor kimia sebagai penggerak propeller. Pemilihan komponen kritis dilakukan melalui analisis pareto chart. Dari analisis pareto chart didapatkan komponen kritis dari tiap reaktor kimia adalah bearing. Interval waktu perawatan yang optimal ditentukan berdasarkan penghitungan C(tp) yang optimal. Interval perawatan yang optimal untukmasing-masing reaktor kimia dari nomer 1 sampai dengan 10 berturut-turut adalah 1870, 1200, 1132, 1899, 1901, 1610, 1586, 2600, 2071, dan 1932 (dalam satuan jam). Interval perawatan ini dialokasikan pada penjadwalan produksi. Penjadwalan produksi dilakukan dengan memberikan aturan urutan pengerjaan berdasarkan slack time. Aturan ini untuk dapat memberikan prioritas pada order produksi yang harus diproduksi terlebih dahulu sesuai dengan urutan prioritasnya. Penjadwalan produksi dengan mengintegrasikan perawatan mesin pada contoh numerik dapat melakukan efisiensi total tardiness cost sebesar 15,38% dan 9,4% jika ada penyisipan order produksi.

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