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Sugeng Santoso
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Jurnal Teknik Industri
Published by Universitas Muhammadiyah Malang
ISSN : 19781431     EISSN : 25274112     DOI : -
Core Subject : Economy, Science, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering
Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality Function Deployment is a tool which design some needs include customers represented as a voice of customer and including some competitions and also groups some activities that usually called affinity graphic ang getting a benchmarking for it is competition. From the result analysis can be showed that main attribute for patience is a accuracy. And from House Of Quality can be found that getting a periodic meeting to evaluate this hospital and also increase a service can be made 20 concept
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 11 Documents
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Search results for , issue "Vol. 10 No. 1 (2009): Februari" : 11 Documents clear
Perancangan Sistem Pengukuran Kinerja Pada Rumah Sakit dengan Menggunakan Metode Balanced Scorecard Ahmad Mubin
Jurnal Teknik Industri Vol. 10 No. 1 (2009): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol10.No1.81-90

Abstract

Elizabeth Hospital of Situbondo represent one of the some hospital exist in Sub-province of Situbondo. With condition of like this is existing hospital have to show maximal performance and can give best service to society so that can become hospital society choice. Beside give service of health, as a hospital unit also have compulsion to always ever take care of the continuity of its life, even the including all existing shares or unit to expand in an optimal fashion. With condition of above, hence company in this case RS. Elizabeth Situbondo can become company of which can exploit system measurement of performance by using method of balanced scorecard to increase company performance on an ongoing basis so that can give required service consumer swiftly is, effective, inwrought, and professional. At this research of concept which is used in designing system measurement of performance balanced scorecard. As for in perspective which used in this research cover five in perpective that is finance, cutomer or client, internal business process, study and growth, and benefit to society. From this in perpective fifth is later then developed to become performance indicators able to be measured to utilize to know level attainment of Hospital performance. Pursuant to determination of performance indicator is later then conducted measurement by using ill obtained datas from home every its indicator, this measurement use objective matrix (OMAX), where hospital periodical can do planning and control to attainment of performance. In measurement use OMAX, included also wight element of each measured indicator, where in determination of wight every the indicator use analytical hierarchy process ( AHP). In measurement of in perpective fifth conducted performance yield 23 indicator. Result of performance measurement in 2007, index attainment of performance equal to 6,616.

Page 2 of 2 | Total Record : 11

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