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Scientium Management Review
Published by Scientia Integritas Utama
ISSN : 29628318     EISSN : 29626323     DOI : https://doi.org/10.56282/smr.v1i1.83
Core Subject : Humanities, Education, Social,
Humanities Education Social Sciences
Scientium Management Review is a quarterly peer-reviewed journal with a mission. The mission of the Scientium Management Review is to provide thought leadership by publishing articles on managerial practices with organization-wide or cross-functional implications. We seek original theoretical and practical insights into general management in all types of organizations. We are global in orientation and welcome submissions rooted in empirical research or novel business solutions in all fields related to general management, including (but not restricted to): strategy, leadership, corporate governance, international business, decision-making, change management, and corporate social responsibility. We also seek articles written from a functional perspective, such as finance, marketing, or supply chain management, provided these demonstrate links to cross-functional and general management topics. We aim to increase the relevance of developments in individual disciplines for general managers.
Arjuna Subject : Ilmu Pengambilan Keputusan (semua kategori) - Ilmu Manajemen dan Riset Operasi
Articles 15 Documents
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Search results for , issue "Vol. 1 No. 2 (2022): Scientium Management Review" : 15 Documents clear
PENGARUH FINANCIAL LITERACY DAN FINANCIAL SELF EFFICACY TERHADAP PERILAKU KEUANGAN DIMEDIASI OLEH SIKAP KEUANGAN PADA UKM KOTA MAKASSAR Rischa Aulya Alam; Syamsu Alam; Mursalim Nohong
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (173.435 KB) | DOI: 10.56282/smr.v1i2.117

Abstract

Small Medium Enterprises in Makassar city still need to gain their knowledge and understanding of financial literacy, financial self-efficacy, financial attitudes, and financial behavior toward SMEs industry. The Financial attitude decisions of each SME actor dominate financial literacy and financial self-efficacy in SME players in Makassar city. This study aims to analyze the effect of financial literacy and financial self-efficacy on Financial Behavior mediated by financial attitudes in SMEs in Makassar city. The method used in this research is a descriptive research method using a quantitative approach. The approach used is quantitative with a descriptive method. The research instrument used a questionnaire given to one hundred SMEs. Data were analyzed using regression analysis and path analysis. The study's results found that financial literacy did not positively and significantly affect financial attitudes in SMEs in Makassar City. Financial self-efficacy has a positive and significant effect on Financial attitudes. Financial literacy has a positive and significant effect on financial behavior. Financial Self Efficacy has no positive or significant effect on financial behavior. Financial attitude has a positive and significant effect on financial behavior. Financial attitude cannot mediate the effect of financial literacy on financial behavior. Financial attitudes can mediate the effect of financial self-efficacy on financial behavior. This research can support research progress within the scope of SMEs in Makassar city, especially in increasing the understanding of Makassar city SMEs finances.
ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS LAYANAN SHOPEE Asogi Akbar
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (231.017 KB) | DOI: 10.56282/smr.v1i2.124

Abstract

The Covid-19 pandemic caused many people starting to switch to buying and selling online, some of them use Shopee e-commerce. The aim of this study is to analyze the factors that influence customer satisfaction with service quality and to analyze Shopee's service quality using confirmatory factor analysis and e-servqual analysis. The variables of this study are divided into seven dimensions of e- servqual, namely efficiency, fullfilment, system avaibility, privacy, responsiveness, compensation, and contact, with a total of 23 indicators. This study took a sample of 126 Shopee user respondents in Bali Province who had made transactions at least 3 times until 2021. The results of the factor analysis show that there really are seven dimensions that affect the quality of online services. The results of the e-servqual analysis obtained the value of consumer perceptions of service quality is 7.82 , this value was included in the satisfied category. The factors that require focus of attention are the dimensions of system availability, need to improve the system so that the server does not down easily during heavy traffic.
THE EFFECT OF PRICE VALUE, PROMOTIONAL ATTRACTION, LIFESTYLE ON INTEREST AND DECISION USING OVO MOBILE PAYMENT FINANCIAL TECHNOLOGY IN MAKASSAR CITY Muh. Rahmat Zain; Rahmat Kadir; Sobarsyah M
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.136

Abstract

This study aims to determine the difference between Stock Trading Volume, Abnormal Return, and Bid-Ask Spread Before and After Stock Split Events in Companies on the IDX. Data collection uses secondary data obtained through stock price movement data using purposive sampling technique. The population is all companies listed on the IDX that conducted a Stock Split for the 2018-2020 period of 23 companies, while the sample taken was 18 companies. Test the hypothesis using the Two-Mean Difference Test with the Paired Sample T-Test technique with an observation period of 5 weeks before and after the stock split. The results showed that the hypothesis proposed that the stock trading volume before and after the stock split found no significant difference.
The Effect Of E-Service Quality And E-trust On Repurchase Intention Through E-Word of Mouth (E-WOM) as an Intervening E-commerce Shopee on the Y Generation in Makassar City Gracela Marisa Sanapang
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.131

Abstract

The presence of e-commerce in the current era has made this new industry a very competitive sector with various offers being made to consumers. One of the main keys to success in running the e-commerce industry is the ability of sellers or manufacturers to offer online services related to quality, trust, and security for consumers in making online purchase transactions. E-commerce business actors will run a strategic business to attract consumers and make them buy repeatedly on e-commerce media so that consumer repurchase is one of the key factors in determining business profitability and sustainability. The intention to repurchase by consumers is influenced by several factors including e-service quality, e-trust, e-WOM, and repurchase intention. This study aims to analyze the effect of e-service quality on e-WOM, the effect of e-trust on e-WOM, the effect of e-service quality on repurchase intention, the effect of e-trust on repurchase intention, the effect of e-WOM on repurchase intention. the effect of e-service quality on repurchase intention through e-WOM and e-trust on repurchase intention through e-WOM on the e-commerce application media Shopee generation Y in Makassar city. This research is quantitative research with a survey method. The population of this study were all users of the Shopee e-commerce application media from generation Y in the city of Makassar and had made at least two transactions on the Shopee e-commerce application media. This research is not known the number of existing populations so the sampling method used is non-probability sampling with a type of sampling that is purposive sampling with a total sample of 384 respondents. The data collection technique uses a questionnaire that has been tested for validity and reliability. The data analysis technique in this study is Structural Equation Modeling (SEM) using Smart PLS to process the data. The results of the study show that e-service quality influences e-WOM and repurchase intention. E-trust influences e-WOM and repurchase intention. E-WOM influences repurchase intention. After that, e-service quality has an influence on repurchase intention through e-WOM, and also e-trust has an influence on repurchase intention through e-WOM.
Effect of Shift Work System (3 Groups) on Employee Motivation,Compensation and Performance At PT. Prima Alam Gemilang in Bombana, Southeast Sulawesi Muhammad Saing Thahir
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.132

Abstract

This study aims to determine the effect of the Shift Work System (3 Groups) both directly and indirectly, positively and significantly on the motivation, compensation and performance of employees at PT. Prima Alam Gemilang (Sugar Factory Bombana). The research method used in this research is descriptive quantitative, which is a method that uses quantitative data collection through questionnaires by setting a score for each answer to the questionnaire, then the data is processed through various formulations, namely descriptive statistics, then testing instruments in the form of validity tests and reliability test, and so on describes the results of the analysis output processed with SPSS. The formulation of the problem and the research hypothesis can be shown that the shift work system (3 groups) has a direct and indirect, positive and significant effect on motivation, compensation and employee performance at PT. Prima Alam Gemilang, where this can be described through work shift indicators which consist of: Shift Duration, Number of Workers/Teams, Rotation Speed, Holidays/Rest, Shift Schedule Regularity which on average the perception of respondents gives an assessment of 4.49 (very agree). : Wages, Incentives, Allowances, Salaries, Pensions where the average perception of respondents gives an assessment of 4.63 (strongly agree), and Employee Performance Indicators consisting of: Quality, Quantity, Timeliness, Effectiveness, Independence, Work Commitment the average perception of respondents gives an assessment of 4.45 (strongly agree) Shift Work System Variables (3 Groups) have a direct and indirect, positive and significant influence on the motivation, compensation and performance of employees at PT. Prima Alam Gemilang but for the company's long-term operations it is necessary to evaluate the model into 4 groups because this trend is only temporary which is heavily influenced by the average age of workers who are still 20-30 years old and the marital status of workers is still single/not married with the biggest motivation being the focus on meeting physical needs.
THE EFFECT OF SERVICE QUALITY USING DIGITAL MACHINE ON CUSTOMER SATISFACTION (Case Study at PT. Bank Central Asia, Tbk Panakkukang Main Branch Office, Makassar) Fince Fince
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.135

Abstract

The rapid development of information technology and the internet has contributed to major changes in the banking service industry. Service quality is an important factor that supports customer satisfaction. This study aims to determine the effect of service quality on customer satisfaction. This research uses quantitative methods. The research population is the customers of the BCA Bank Panakkukang Main Branch Office, Makassar, totaling 200 customers with the sampling technique, saturated sampling so that the research sample is 200 customers. Data were collected using a questionnaire and analyzed using simple regression with the help of SPSS software, the variables in the study were service quality (X) and customer satisfaction (Y). The results of the study show that the service uses a digital machine at PT. Bank Central Asia Tbk. Panakkukang Makassar has an effect on customer satisfaction. This provides a good response to customer satisfaction in services using digital banking machines. With the dimensions of service quality consisting of Reliability, Tangibles, Responsiveness, and Assurance it is found that service quality using digital machines has a positive and significant effect on customer satisfaction.
THE EFFECT OF LEADERSHIP STYLE AND ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE AT PT PLN PERSERO ULTG JENEPONTO Sufardin Idris
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.142

Abstract

The purpose of this exploration is to determine the effect of leadership style and organizational culture on hand performance at PT PLN ULTG Jeneponto. Hand performance can be said to be the result of work in quality and volume achieved by an hand in carrying out his duties in agreement with the liabilities given to him. This study tries to dissect the effects that affect performance. The several factors assessed are leadership style and organizational culture. The location of this research focusing at PT PLN ULTG Jeneponto Office. The population of this study were all 113 workers of PT PLN ULTG Jeneponto, while the samples in this study were 113 people. The logical system used is path analysis. The results of this study concluded that leadership style has no effect on performance but organizational culture has a positive and significant effect on performance. The better the organizational culture that's applied in company, the more it encourages hand performance.
The Effect of Customer Relationship Management (CRM) on Customer Loyalty and Customer Satisfaction at Saung Rindu Alam Restaurants In Gowa District South Sulawesi Nurul Athirah Imran
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.144

Abstract

One good strategy to retain customers is Customer Relationship Management (CRM). CRM focuses more on what customers value, not on the products the company wants to sell. Through the implementation of CRM, companies are expected to be able to build good communication and relationships with their customers. Consumer satisfaction is an important factor in creating loyalty, by feeling satisfied with a product, consumers will automatically return to buy and consume the product. In the end, this is expected to be the main driver for achieving the company's own profits, where when consumers are loyal to a product, of course it will encourage continuous product sales because the biggest profits are obtained by the company from loyal customers. Therefore, this study aims to determine the effect of Customer Relationship Management (CRM) on customer loyalty and customer satisfaction at saung rindu alam restaurants in Gowa District, South Sulawesi. This research is quantitative and the data collection method uses a questionnaire of 105 samples. Methods of analysis using validity, reliability, path analysis, and hypothesis testing. The results showed that customer relationship management has an effect on customer loyalty, customer relationship management has an effect on customer satisfaction, customer satisfaction has an effect on customer loyalty, and there is an indirect effect on customer relationship management on customer satisfaction as an intervening variable.
The Influence of Training and Use of Information Technology on Employee Performance with Employability as an Intervening Variable Andi Resqi Amelia
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Training is a series of individual activities in systematically increasing skills and knowledge so that they are able to have professional performance in their field. Information Technology is a set of tools that help you work with information and perform tasks related to information processing. The reasons for the researchers to take to find out the effect of training and the use of information technology on employee performance with work ability in employees of PT. Wira Eka Persadatama Bone. Respondents in this study amounted to 49 marketing employees with details of men and women. Data collection techniques using questionnaires with descriptive quantitative methods. The analysis phase in this study begins with the research instrument, namely by collecting data and processing the data obtained in the Analysis Phase in this study beginning with research instruments, namely by collecting data and processing data obtained through observation, questionnaires, interviews, and documentation by giving the weight of each statement based on a Likert scale, and do the validity test and reliability test.. The regression test used is multiple regression. In its implementation, data processing was carried out with the help of the SPSS program. To test the effect of mediation (intervening) the path analysis method was used. The results of the research show (1) training has an effect on work ability; (2) the use of information technology affects work ability; (3) training has an effect on employee performance; (4) the use of information technology affects employee performance; (5) work ability affects employee performance.
Emotional Intelligence And Work Life Balance In An Organizational Citizenship Behavior (OCB) Perspective With Job Satisfaction As A Mediating Variable (Study on PNS at BPS Makassar City) Nur Padilah
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze emotional intelligence and work-life balance from the perspective of organizational citizenship behavior with job satisfaction as a mediating variable in civil servants at BPS Makassar City. The population in this study was 35 civil servants (PNS) at BPS Makassar city. The sampling method is a saturated sample, so the entire population is used. Data collection was carried out through interviews and distributing questionnaires through Google Forms. The data analysis used is the validity and reliability test of the classical assumption test, path analysis, hypothesis testing, and Sobel test. The analysis results show that emotional intelligence positively and significantly affects job satisfaction. Work-life balance has no direct effect on job satisfaction. Job satisfaction has a positive and significant effect on organizational citizenship behavior. Emotional intelligence has a direct effect on OCB. Work-life balance has no direct effect on OCB. This study also proved that emotional intelligence affects OCB, which is mediated by job satisfaction. Furthermore, job satisfaction does not mediate the effect of work-life balance on OCB.

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