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Relasi : Jurnal Ekonomi
Published by Institut Teknologi dan Sains Mandala
ISSN : 02162431     EISSN : 25029525     DOI : https://doi.org/10.31967/relasi.v19i2
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences
Relasi : Jurnal Ekonomi is an interdisciplinary journal that seeks both theoretical and practical papers devoted to aspects of the subject matter indicated in the title. Topics will be drawn, but not limited to, the following areas: Business Management, Agribusiness Management, Management Information System, Accountancy, Economic Development, Islamic Economics, Other relevan themes
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 11 Documents
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Search results for , issue "Vol 19 No 2 (2023)" : 11 Documents clear
Pengaruh Fasilitas Rumah Sakit Dan Harga Pelayanan Terhadap Word Of Mouth Melalui Kepuasan Pasien Rina Ari Ruliati; Eko Budi Satoto; Abadi Sanosra
RELASI : JURNAL EKONOMI Vol 19 No 2 (2023)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v19i2.861

Abstract

The purpose of this study was to obtain an in-depth picture and provide empirical evidence regarding the effect of hospital facilities and prices on patient satisfaction through word of mouth. The research location is Fatimah Islamic Hospital Banyuwangi. The number of respondents studied were 100 people. Data collection techniques using a questionnaire. The results showed that hospital facilities had a positive and significant effect on word of mouth at the Fatimah Islamic Hospital in Banyuwangi. The price of service has a positive and significant effect on word of mouth at the Fatimah Islamic Hospital in Banyuwangi. Hospital facilities have a positive and significant effect on patient satisfaction at the Fatimah Islamic Hospital in Banyuwangi. The price of service has a positive and significant effect on patient satisfaction at the Fatimah Islamic Hospital in Banyuwangi. Patient satisfaction has a positive and significant effect on word of mouth at the Fatimah Islamic Hospital in Banyuwangi. Hospital facilities have a positive and significant effect on word of mouth with patient satisfaction as an intervening variable at the Fatimah Islamic Hospital in Banyuwangi. The price of service has a positive and significant effect on word of mouth with patient satisfaction as an intervening variable at the Fatimah Islamic Hospital in Banyuwangi.

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