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Arlina Dewi
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Ruang Jurnal JMMR, Gedung Pascasarjana Universitas Muhammadiyah Yogyakarta, Brawijaya Street, Tamantirto, Kasihan, Bantul, D.I. Yogyakarta, Indonesia
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JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Published by Universitas Muhammadiyah Yogyakarta
ISSN : 20882831     EISSN : 25416715     DOI : https://doi.org/10.18196/jmmr
Core Subject : Economy, Health,
Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) focuses on the research and research review related to hospital management that is relevant to the development of the theory and practice of hospital management in Indonesia and Southeast Asia. Focus on hospital management (but not limited) to hospital services such as primary health care, laboratory, pharmacy, and radiology. JMMR covered various research approaches, namely: quantitative, qualitative, and mixed-method. JMMR focuses on various themes, topics, and aspects of accounting and investment, including (but not limited) to the following topics: Hospital Management, Hospital Accounting, Health Services Management, Health Insurance, Health Policy, Community Health Center, Medicine, Nursing, Pharmacy, Information Technology Health Services, Health Law and Ethics.
Arjuna Subject : Umum - Umum
Articles 332 Documents
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The Quality of Insurance and Non-Insurance Patient Services and Their Effect on Loyalty Mediated by Patient Satisfaction
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 14 No. 3 (2025): December 2025
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v14i3.658

Abstract

The world is currently navigating challenges in reaching UHC by 2030. In Indonesia, the Health Services Coverage Index (SCI) recovered significantly however, its downturn in 2021 highlighted a prominent challenge. Eka Hospital, as a reputable referral hospital, has developed its services through innovations and technology; however, little has been discussed regarding the differences in service quality between insured and uninsured patients. This research aims to investigate the variance in service quality between insurance and non-insurance services, as well as its impact on customer satisfaction and loyalty. You'll also discover which service attributes need to be upgraded to meet the needs of patients. Research employed a cross-sectional study design. Regarding its design, this research utilized SERVQUAL, IPA, and Partial Least Squares Multigroup Analysis (PLS-MA) to test the hypothesis. The population consisted of outpatients of Eka Hospital in 2024. At least 110 samples are known, according to the consecutive sampling method/service and the 10-times rule SEM analysis. After excluding non-eligible participants, 415 participants were deemed valid. Results indicated no difference in services between insured and non-insured patients, indicating equivalent service. Some elements that require improvement include better medical equipment, trust in doctors' diagnoses, fair medical fees when treating patients, convenience in the procedure process, procedural effectiveness, and the enhancement or even remission of symptoms after treatment. Quality of service is closely linked to patient satisfaction, which in turn promotes patient loyalty. Hospitals should consider both the technical and emotional aspects of care to create a satisfying experience, which is crucial for UHC success in Indonesia.
Toxic Workplace Environment, Not Job Stress, as a Predictor of Diminished Nurse Performance in Indonesia
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 14 No. 3 (2025): December 2025
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v14i3.661

Abstract

Nurse performance is critical for ensuring hospital services are good.” This study examines the influence of a hazardous work environment and job stress on nurses' work at Cideres Regional Hospital in Majalengka. A cross-sectional approach was employed, and data were collected from 107 inpatient nurses using structured questionnaires with validated instruments. We performed a multiple linear regression analysis to determine the extent to which each of these variables contributed to the prediction. The formulated model is Y = 54.783 − 0.310X₁ − 0.016X₂, where Y represents nursing performance, X₁ represents a toxic working environment, and X₂ represents job stress. The results revealed that working environment toxicity had a strong negative influence on nursing performance (β = –0.310, p < 0.05), indicating that stress does not significantly predict performance. The studies highlighted the value of organizational interventions that address toxic behaviors and promote respectful communication and psychological safety. Investing more effort in enhancing connections between people and leadership practices may have a greater impact on nursing performance than techniques that focus solely on reducing stress. The results indicated that reducing toxicity in the workplace is crucial for enhancing nurse performance and the quality of hospital care.

Page 34 of 34 | Total Record : 332

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