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INDONESIA
Journal of Data Analytics, Information, and Computer Science (JDAICS)
Published by Yayasan Nuraini Ibrahim Mandiri
ISSN : -     EISSN : 30324696     DOI : https://doi.org/10.59407/jdaics.v1i2
Core Subject : Science, Education,
Computer Science & IT Decision Sciences, Operations Research & Management Mathematics Other
Journal of Data Analytics, Information, and Computer Science (JDAICS) is a national journal for scientific research Analytics, Artificial Intelligence, Bioinformatics, Big Data, Computational Linguistics, Cryptography & Information Security, Data Mining, Data Warehouse, E-Commerce / E-Health / E-Government, Internet of Things, Information Theory, Machine Learning, Multimedia & Image Processing, Software Engineering, Socio Informatics , Wireless & Mobile Computing, Data collection and integration, Data cleaning and preprocessing, Data analysis and exploration, Machine learning and predictive modelling, Data visualization and communication, Data-driven decision making, Ethical and privacy considerations, Designing data infrastructure and systems, Data pipeline development and management, Database design and management, Data integration and ETL (Extract, Transform, Load) processes
Arjuna Subject : Ilmu Komputer (semua kategori) - Teori Komputasi dan Matematika
Articles 5 Documents
 1 
Search results for , issue "Vol. 1 No. 1 (2024): January" : 5 Documents clear
EXAMINING CUSTOMER CONTENTMENT WITH INDOMARET POINTKU APPLICATION SERVICES THROUGH E-SERVQUAL Kalbuana, Nawang
Journal of Data Analytics, Information, and Computer Science Vol. 1 No. 1 (2024): January
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jdaics.v1i1.416

Abstract

A digital software program called Indomaret Poinku offers a unique shopping experience in addition to a number of other services. A number of helpful features are available on Indomaret Poinku to facilitate the purchase pro2ss at affordable costs. This research's issue is that the system frequently encounters errors. Numerous user evaluations of the program may be found on the Google Play Store. Users rated the Indomaret Poinku application with 4.3 stars. Users reply with both favorable and negative comments. The E-ServQual approach is employed in this study to assess Indomaret Poinku's service quality and identify the discrepancy between expected and actual services. According to the study's findings, Indomaret Pointku's service quality is inadequate because, according to the computation findings, Q is insufficient or Q>1, and the resultant value of 0.97 indicates that it is not possible to declare that the services provided by Indomaret Poinku are of high quality.  Keywords: Service Quality, E-ServQual, CRM
APPLICATION OF CUSTOMER RELATIONSHIP MANAGEMENT ON A WEBSITE Ardella, Cindy
Journal of Data Analytics, Information, and Computer Science Vol. 1 No. 1 (2024): January
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jdaics.v1i1.421

Abstract

Building material distribution is the business of PT. Kejora Inti Mas. The corporation engages in limited customer interaction and has a narrow target market since it adheres to traditional business methods. To build solid client relationships, broaden target markets, and boost competitiveness, businesses need websites that include a customer relationship management (CRM) strategy. PT. Kejora Inti Mas is implementing the CRM strategy by integrating various features such as live chat support, product recommendations, subscriber features, email notifications for order statuses, customer testimonials, rewards programs, live chat support, seamless integration with WhatsApp chats, and shipping cost calculation. The system is being developed using the Rapid Application Development (RAD) approach, which consists of three steps: system design, system implementation, and requirements planning. The system was implemented for a month before Keywords: Customer Relationship Management, Website, Rapid Application Development.
USING THE BORDA METHOD ON A DECISION SUPPORT SYSTEM TO CHOOSE THE MOST OUTSTANDING STUDENTS Saputri, Gustin
Journal of Data Analytics, Information, and Computer Science Vol. 1 No. 1 (2024): January
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jdaics.v1i1.422

Abstract

ABSTRACT Every year, the computer science faculty of Sriwijaya University selects an outstanding student with the goal of rewarding their accomplishments and providing some inspiration. During the selection process, we consider a wide range of student accomplishments and utilize multiple assessment factors to identify exceptional students. Consequently, a Borda method-based decision-making system can be employed to solve the issue. By multiplying the reference value by the ranking's weight, the Borda method is a technique for bolstering collective decisions. The system's outcomes based on preset criteria can provide each student's assessment.. Keyword  :  Borda Method, Decision Support System,  The Outstanding Students
ANALYSIS OF SERVICE QUALITY ASSESSING CUSTOMER SATISFACTION WITH THE MAXIM APPLICATION THROUGH SERVICE QUALITY Mukhlis, Mukhlis; Romadloni, Nova Tri
Journal of Data Analytics, Information, and Computer Science Vol. 1 No. 1 (2024): January
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jdaics.v1i1.423

Abstract

Technological advancement has impacted every facet of human existence, including transportation. The internet plays a major role in people's daily lives these days. This study aims to investigate the effects of service quality principles on user satisfaction through empirical testing. Utilizing SPSS 23, data from surveys given to Maxim users will serve as a data source for testing the hypothesis. The partial analysis results back up the problem formulation by showing that the variables Emphaty (X4), Reliable (X1), Responsiveness (X2), Assurances (X3), and Tangible (X5) all have a small but positive effect on how satisfied Maxim application users are. Conversely, the concurrent study reveals a 51% positive impact on Maxim app users' enjoyment from the factors Resilience (X1), Responsiveness (X2), Assurances (X3), Emphaty (X4), and Tangibles (X5).  Keywords: Maxim, Service quality, SPSS
IMPLEMENTASI SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT DALAM MENINGKATKAN PROMOSI PRODUK Siregar, Annisa Yasmin
Journal of Data Analytics, Information, and Computer Science Vol. 1 No. 1 (2024): January
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jdaics.v1i1.435

Abstract

Nibra's House Sukarami Palembang is a Muslim store and marketplace that hadn’t fully used its product promotions. Based on the that statement, Social Customer Relationship Management (Social CRM) was implemented at Nibra's House Sukarami Palembang with the goal of increasing the product promotions. The system is being developed using the FAST system development methodology and makes use of social media platforms, specifically Facebook and Instagram of Nibra's House Sukarami Palembang. The study's finding is a Social CRM system built on a website using PHP programming language and MySQL database management system. It also optimizes customer relationship management via the usage of social media platforms: Facebook and Instagram of Nibra's House Sukarami Palembang.  Keyword : Product Promotion, Customer, Social CRM, PHP, My SQL, Facebook, Instagram

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