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Tri Anggraeni
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INDONESIA
Journal of Information Technology and its Utilization
Published by Sekolah Tinggi Multi Media Yogyakarta
ISSN : 29854067     EISSN : 2654802X     DOI : https://doi.org/10.56873/jitu
Core Subject : Science, Engineering,
Computer Science & IT Engineering
To explore scientific developments in the field of information technology and its utilization, including data mining, IoT, Artificial Intelligence, Digital Processing, and Information Systems.
Arjuna Subject : Ilmu Komputer (semua kategori) - Sistem Informasi
Articles 5 Documents
 1 
Search results for , issue "Vol 7 No 1 (2024): June 2024" : 5 Documents clear
Real-Time Smart System for Complaint Information System in Campus: Code of Conduct and Infrastructure Mr. Musawarman; Halimil Fathi; Ricak Agus Setiawan
Journal of Information Technology and Its Utilization Vol 7 No 1 (2024): June 2024
Publisher : Sekolah Tinggi Multi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jitu.7.1.5151

Abstract

In today's competitive business environment, maintaining high levels of customer satisfaction is crucial for the success of any organization. To effectively address customer complaints and concerns, businesses are increasingly relying on digital solutions such as complaint reporting systems. This paper presents the development of an online complaint reporting system designed to streamline the process of receiving, managing, and resolving customer complaints. The system incorporates features such as user-friendly interfaces, secure data storage, automated notifications, and real-time reporting functionalities. Through the implementation of this system, businesses can enhance their customer feedback management processes, improve customer satisfaction levels, and ultimately, strengthen customer relationships. Real-time reporting functionalities provide businesses with valuable insights into trending issues and customer pain points, allowing them to proactively address recurring problems and improve their products and services. By leveraging the online complaint reporting system, organizations can effectively capture, analyze, and respond to customer feedback in a timely manner, enhancing overall service quality and customer satisfaction. In conclusion, the development of an online complaint reporting system represents a significant step towards improving customer feedback management practices. By implementing this system, organizations can establish a more transparent and customer-centric approach to handling complaints, leading to enhanced customer loyalty and positive brand perception.
Development of a Custom Technical Incident and Spare Part Management System for Effective Telecom Network Service Delivery Falana Jimoh Babalola; Oyelakin Akinyemi Moruff
Journal of Information Technology and Its Utilization Vol 7 No 1 (2024): June 2024
Publisher : Sekolah Tinggi Multi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jitu.7.1.5246

Abstract

Managing technical incident in telecommunication industry is very important in order to ensure business continuity. However, there is a need to find effective ways of managing spare parts when there is a need for the replacement of such spare parts in order to fix technical incidents. That is why telecom operators require relevant systems for adequate incident and spare part management. With the outsourcing arrangement between some  operators and third-party site handlers in Nigeria and most developing countries, there is a need for proper technical incident handling and spare part management. Many of the problems that arise in telecommunication operation come from non-correlation of escalation with the spare part required to restore normal operation of the service after an interruption. This research focuses on designing and developing a web-based system for handling proper management of technical issues and provision of required spare parts promptly as required. This is to ease operations and communications among telecom operators and their technical service providers. The system was built using combination of web development tools such as Jinja Templating Engine, CSS, HTML, JavaScript, JQuery, Python, Flask and SQLite. The developed system has been tested and found useful for the scenarios that it was developed for. The solution allows online management of spares parts, tracking of escalations, provision of fault details and capturing of all faulty equipments due for repairs. It is believed that the custom system can help in achieving effective telecom network service delivery by the company that uses such approach.
Geographical Information System for Mapping Flood-Prone Areas in Manado City Using the K-Means Clustering Method Aurelia Koagouw; Debby Paseru; Indah Kairupan
Journal of Information Technology and Its Utilization Vol 7 No 1 (2024): June 2024
Publisher : Sekolah Tinggi Multi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jitu.7.1.5403

Abstract

Floods are natural events or phenomena that can cause environmental damage, loss of property, psychological effects, and death or casualties. One way to control flooding non-structurally is by mapping areas that are prone to flooding. This study builds a geographic-based information system to map flood-prone areas in Manado City using the K-Means Clustering algorithm. The main objective of this research is to identify and map areas with a high risk of flooding using spatial data. Slope, land cover type, soil type, water discharge (discharge), and rainfall are independent variables that will be used and processed using the K-Means Clustering algorithm. There are four clusters in the mapping results of flood-prone areas, namely: high vulnerability, medium vulnerability, low vulnerability, and not vulnerable. By using the K-Means method, the results obtained are Paal Dua and Wenang sub-districts are high-vulnerability groups, followed by Mapanget, Tuminting, and Singkil subdistricts with medium vulnerability groups. Tikala District is the only area with low vulnerability. Meanwhile, Bunaken, Sario, Wanea, and Malayayang sub-districts are areas that are not potentially prone to flooding.
Application of Importance Performance Analysis Method for Service Identification in the Learning Process Michael George Sumampouw; Liza Wikarsa; Axl Marselino Rumondor
Journal of Information Technology and Its Utilization Vol 7 No 1 (2024): June 2024
Publisher : Sekolah Tinggi Multi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jitu.7.1.5577

Abstract

The learning process is a series of activities and interactions that occur as individuals acquire new knowledge, skills, attitudes or understanding through various means. Responses and feedback in the context of the classroom, practical experience or other learning resources are integral to this process. The Importance Performance Analysis (IPA) method is used to identify, measure, and evaluate the importance and performance of components in a system or organization. This study proposes a web-based application, namely Application of Importance Performance Analysis Method, to digitize the process of identifying service attributes in learning at the Faculty of Engineering, De La Salle Catholic University Manado. Using the IPA method, this application assists decision makers in formulating effective strategies and policies to improve the quality of education. The method used to develop this application is the Rapid Application Development method. This solution overcomes complicated data processing problems and provides convenience in compiling reports on the learning process every semester.
Peningkatan Cakupan Indoor dengan Femtocell dalam Jaringan 5G pada Frekuensi 3500 MHz Menggunakan Radiowave Propagation Simulator Desi Rianti; Muntaqo Alfin Amanaf; Alfin Hikmaturokhman; Ade Wahyudin
Journal of Information Technology and Its Utilization Vol 7 No 1 (2024): June 2024
Publisher : Sekolah Tinggi Multi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jitu.7.1.5610

Abstract

In the landscape of 5G mobile networks in Indonesia, one of the prominent frequency candidates is 3.5 GHz. The frequency is anticipated to be the initial choice for operators to deploy 5G networks. The research focuses on designing an indoor cellular network to address indoor network degradation issues using Small Cells, specifically Femtocells, within buildings such as schools, companies, hospitals, and airports. The design is implemented at PT. Sutanto Arifchandra Electronic (PT. SAE) based on the COST 231 Multi-Wall Propagation model using the Radiowave Propagation Simulator (RPS) 5.4 application. The required parameters for designing the indoor cellular network include residential building specifications and a Link Budget parameter to determine the number of Femtocell Access Points needed to cover all areas adequately. The coverage calculations determined that 2 Femtocell Access Points are required. The simulation uses three scenarios, with the optimal outcome observed in scenario 2 (employing 2 Femtocell Access Points positioned on the middle right and left sides of the walls). This scenario yields a signal power level of -25.60 dBm and a Signal to Interference Ratio (SIR) of 14.80 dB.

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