Jurnal Administrasi Perkantoran (JPAP)
Jurnal Pendidikan Administrasi Perkantoran (JPAP) mempublikasikan hasil penelitian ilmiah mahasiswa di bidang Pendidikan Administrasi Perkantoran berupa penelitian dasar, perencanaan, perancangan, dan studi pengembangan Pendidikan Administrasi Perkantoran. Ejournal.unesa.ac.id hadir untuk memenuhi kebutuhan akan berbagai macam jurnal tentang ilmu Ekonomi. Dalam situs Jurnal ini anda dapat menemukan berbagai macam jurnal dalam bentuk PDF. Jurnal JPAP terbit secara berkala setiap 4 bulan sekali.
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<![CDATA[PENGARUH PELATIHAN KARYAWAN TERHADAP PRODUKTIVITAS KERJA DI PT. PACIFIC INDO PACKING SURABAYA ]]>
<![CDATA[NUR CHOLIS, UMI]]>
<![CDATA[ Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 1, No 3 (2013) ]]>
Publisher : <![CDATA[Jurnal Pendidikan Administrasi Perkantoran (JPAP) ]]>
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<![CDATA[ABSTRAK Penelitian ini mengangkat judul tentang “Pengaruh pelatihan karyawan terhadap produktivitas kerja di PT. Pacific Indo Packing Surabaya”. Pelatihan merupakan salah satu cara untuk meningkatkan kualitas sumber daya manusia, melalui pengubahan atau penambahan keterampilan terhadap bidang kerja masing-masing. Dengan diberikan pelatihan maka pekerja memperoleh pengetahuan yang luas, mampu meningkatkan keterampilan, keahlian dan sikap dalam bekerja serta mampu menghadapi masalah dalam pekerjaannya. Produktivitas secara umum dapat diartikan sebagai tingkat perbandingan antara hasil keluaran (output) dengan masukan (input). Jenis penelitian ini merupakan penelitian deskriptif kuantitatif. Variabel yang diteliti adalah variabel bebas yaitu pelatihan kerja dan variabel terikat yaitu produktivitas karyawan. Tehnik pengumpulan data yang digunakan dalam penelitian ini adalah observasi dan angket disebar pada sejumlah sampel yaitu seluruh karyawan bagian produksi berjumlah 35 orang karyawan. Tehnik analisis data menggunakan uji t dalam analisis regresi linier sederhana. Dari hasil penelitian diketahui bahwa pelatihan karyawan berpengaruh signifikan terhadap produktivitas kerja di PT. Pacific Indo Pcking Surabaya. Semakin seringnya pelatihan diberikan dan dilaksanakan secara terus-menerus atau berkelanjutan maka akan dapat meningkatkan pengetahuan, keterampilan dan kreativitas kerja dari masing-masing karyawan. Kata kunci: Pelatihan, Produktivitas ABSTRACT This study raised the title of the training effect on employee productivity in PT. Pacific Indo Packing Surabaya. Training is one way to improve the quality of human resources through the alteration or addition to the skills of their respective work. With the training who is given to employees then able obtain extensive knowledge, able improve the skills, expertise and attitude in work and able to deal with problems at work. Productivity in General can be interpreted as the ratio of the rate of the output (output) with input (input). The type of research is quantitative deskriptive study, The variables examined are free variables are bound variables and job training that is employee productivity. Data collection techniques used in this research is the observation and questionnaires distributed on a number of samples of all employees are part of production consists of 35 employees. Data analysis techniques using a t-test in simple linear regression analysis. From the results of the research note that the influential employee training significantly to labor productivity in PT. Pacific Indo Packing Surabaya. The more frequent training given and implemented on an ongoing basis or sustainable it will be able to improve their knowledge, skills and creativity of work of each employee. Keywords: training and productivity]]>
<![CDATA[PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI PUSKESMAS SUKOMORO KABUPATEN NGANJUK ]]>
<![CDATA[FITRIANI, AYU]]>
<![CDATA[ Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 1, No 3 (2013) ]]>
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<![CDATA[Abstract Service quality on patient satisfaction is a complete process, so it will be related to the overall management of health centers. Health centers are required to be a business organization that focuses on the consumer that has the ability to be a going concern. One way is to create patient satisfaction through improved quality of service. The purpose of this study was to determine the effect of service quality on patient satisfaction in health centers Nganjuk Sukomoro. Data collected by using questionnaires, documents and interviews. The sample used in this study is 114 respondents. The sampling method by incidental sampling. Data analysis method used is quantitative analysis using validity and reliability test, normality test, hesterokedastisitas and simple regression analysis. By using simple regression methods are the effect of service quality on patient satisfaction in the health center Sukomoro as much as 0,417 and in influencing patient satisfaction Sukomoro Health Center can be seen from the analysis that there is still a influenced by other variables. So there is a significant relationship between service quality on patient satisfaction in Sukomoro health center, with a coefficient of 0,417. Key words: Service quality, Patient satisfaction Abstrak Kualitas pelayanan terhadap kepuasan pasien merupakan suatu proses yang komplit, sehingga akan menyangkut manajemen Puskesmas secara keseluruhan. Puskesmas dituntut untuk menjadi organisasi bisnis yang berfokus pada konsumen sehingga memiliki kemampuan untuk dapat mempertahankan kelangsungan usahanya. Salah satu cara adalah dengan menciptakan kepuasan pasien melalui peningkatan kualitas jasa. Tujuan dari penelitian ini untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pasien di Puskesmas Sukomoro Kabupaten Nganjuk. Data dikumpulkan dengan menggunakan teknik angket, dokumen dan wawancara. Sampel yang digunakan dalam penelitian ini berjumlah 114 responden. Adapun metode pengambilan sampel dengan cara sampling insidental. Metode analisis data yang digunakan adalah analisis kuantitatif dengan menggunakan uji validitas dan uji reliabilitas, uji normalitas, uji hesterokedastisitas dan analisis regresi sederhana. Dengan menggunakan metode regresi sederhana terdapat pengaruh antara kualitas pelayanan terhadap kepuasan pasien di Puskesmas Sukomoro sebanyak 0,417 dan dalam mempengaruhi kepuasan pasien Puskesmas Sukomoro dapat dilihat dari hasil analisis masih ada yang dipengaruhi oleh variabel lain. Sehingga terdapat pengaruh yang signifikan antara kualitas pelayanan terhadap kepuasan pasien di Puskesmas Sukomoro, dengan nilai koefisien sebesar 0,417. Kata kunci: Kualitas Pelayanan, Kepuasan Pasien]]>
<![CDATA[PENGEMBANGAN MODUL PADA MATA DIKLAT MENGELOLA PERTEMUAN ATAU RAPAT DI SMK NEGERI 10 SURABAYA ]]>
<![CDATA[JADIDAH, NUR]]>
<![CDATA[ Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 1, No 3 (2013) ]]>
Publisher : <![CDATA[Jurnal Pendidikan Administrasi Perkantoran (JPAP) ]]>
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<![CDATA[ABSTRACT Good materials teaching would be push and influence the students' interest to develop curious on materials learning. Therefore, the development of the modules should be presented in an innovative way, exciting, according to the basic competency requirements, straightforward language, and be able to stimulate student mindset and understanding. This development module has important when the government continues to implement Educational Unit Level Curriculum (KTSP) policy to develop standards unit for improve education system. This study aims to develop teaching materials module. The research object is the class X at SMK Negeri 10 Surabaya. The subject were 15 students in the class X. 4-D approach or also known as define, design, develop and disseminate used to compile this module development step. Assessment of the quality of the module done by expert reviewers with three aspects rated to wit language aspect, material modules aspect and module design aspect. Expert validation study results and showed as good judgment on the feasibility of the developed module. Quality assessment of the feasibility has score grade 63% in module language judgment or as strong quality category. Feasibility content has scores 54% or moderate, reaching 72% score grade for material presenting, and in design powerful and reaches 92% or quality superior. Feasibility of the overall total for the module reaches the level of 70% score or have a strong eligibility criteria. Tests on student assessment also provides a very good responseconclusion with a total score reaches 81%. The powerful assessment includes assessing the physical aspect of teaching materials and teaching materials each scored 81%. Keywords: module, Instructional Materials, Secretariat, Meetings, Conferences.]]>
<![CDATA[KONTRIBUSI BEBAN KERJA, DISIPLIN KERJA, HUBUNGAN DENGAN TEMAN SEKERJA TERHADAP PRODUKTIVITAS KERJA DI PT. VICCON MODERN INDUSTRY ]]>
<![CDATA[NUR AFIA, IKA]]>
<![CDATA[ Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 1, No 3 (2013) ]]>
Publisher : <![CDATA[Jurnal Pendidikan Administrasi Perkantoran (JPAP) ]]>
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<![CDATA[ABSTRACT Company is a profit oriented organization that concerned about productivity so much. In certain condition still found unhealthy working condition, including the workload determination, work discipline and coworker relationship building that resulted in the unequal job distribution, rules violations and poor working relationships that will affect the productivity.This research is a quantitative explanation research that aims to determine the contribution of workload, work discipline, and coworker relationship to the work productivity in PT. Viccon Modern Industry eather partially or simultaneously. This research uses saturation sampling because the amount of respondents are 65 workers. Test was performed by t-test and F-test using SPSS for Windows version 16.0. Simultaneously, the test results show that workload, work discipline, and coworkers relationships contributed positively to the work productivity. Partially, the test results show that workload contributed positively to the work productivity. Work discipline contributed positively to the work productivity. Coworkers relationships contributed positively to the work productivity. Keywords : workload, work discipline, coworker relationship, work productivity]]>
<![CDATA[PENGEMBANGAN MODUL MELAKUKAN KOMUNIKASI MELALUI TELEPON PADA STANDAR KOMPETENSI MENGAPLIKASIKAN KETERAMPILAN DASAR KOMUNIKASI DI KELAS X ADMINISTRASI PERKANTORAN SMK NEGERI 10 SURABAYA ]]>
<![CDATA[AYU KUSUMANINGRUM, DINDA]]>
<![CDATA[ Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 1, No 3 (2013) ]]>
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<![CDATA[ABSTRACT Module is a learning material instrument presented in systematic manner hence it can be learned independently or without teacher assigned for learning process by communicating via telephone. In the development process it used 4D development in Trianto as foundation. Trial subject in this module development is material expert and 15 students of SMKN 10 Surabaya. Instrument used was suitability assessment by material expert and student opinion. Overall result of validation from experts and limited trial had percentage means of 91.93%. Hence it can be concluded that module performing communication via telephone develop by researcher. Keywords: Module, Performing communication via telephone, applying communication basic skill, 4D Development.]]>
<![CDATA[IMPLIKASI SISTEM PENERIMAAN DAN PELATIHAN TERHADAP KEPUASAN KERJA PEGAWAI RSUD RA. BASOENI ]]>
<![CDATA[RETNONINGSIH, WIWIK]]>
<![CDATA[ Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 1, No 3 (2013) ]]>
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<![CDATA[ ABSTRACT Recruitment and training systems that occurs will have implications to the employee’s job satisfaction. The last recruitment system in RA. Basoeni Hospital held in 2009, while the training system can not be directly implemented because it requires a submission to the Central Government first. This research is quantitative explanation research that aims to determine the condition of recruitment and training systems to the job satisfaction of RA. Basoeni hospital’s employees and the implication of recruitment and training systems to the RA. Basoeni hospital’s employees either simultaneously or partially. This research uses saturation sampling that consists of 55 paramedic nurses as the respondents. The condition of recruitment and training systems to the job satisfaction of RA. Basoeni hospital’s employees categorized as very high, it means the recruitment and training systems to the job satisfaction of RA. Basoeni hospital’s employees is very good. While the implication of recruitment and training systems to the job satisfaction of RA. Basoeni hospital’s employees either partially or simultaneously are positive and significant. Keywords: recruitment system, training system, job satisfaction]]>
<![CDATA[KONTRIBUSI PENGELOLAAN, PENYIMPANAN DAN PENGHAPUSAN ARSIP TERHADAP LAYANAN PRIMA ]]>
<![CDATA[IRAWATY ZAINAL, HENNY]]>
<![CDATA[ Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 1, No 3 (2013) ]]>
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<![CDATA[ABSTRACT The goal of this research is to describe and find out the contribution of archive management, storage, and removal to service excellence in PT Pacific Indo Packing. This research invloves 60 PT Pacific Indo Packing employees as the sample. The instruments used in this study are questionnaire, documentation, and interview. The result shows the correlation between archive management, storage, and removal and service excellence, it is shown by Fhitung = 4,796 >Ftabel = 2,79, shown Fhitung is bigger than Ftabel which means archive management, storage, and removal are strongly contributed to service excellece in PT Pacific Indo Packing. Key words: Management, Storage, Archive Removal, and Service Excellence ]]>
<![CDATA[PERANAN PERENCANAAN, PEMELIHARAAN DAN PENGHAPUSAN PERALATAN KANTOR TERHADAP KINERJA PEGAWAI DI SEKRETARIAT DAERAH KABUPATEN GRESIK ]]>
<![CDATA[SEPTIA EKAWATI, LILY]]>
<![CDATA[ Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 1, No 3 (2013) ]]>
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<![CDATA[ABSTRACT Activities office has a close relationship with the office equipment as an important means to generate employment office. Planning office equipment is the first step to hold the office equipment. The study is descriptive quantitative research. The data collection techniques were questionnaires, documentation and interview. The population was 85 people and the sample was 50 people, taken by purposive sampling technique. The data analysis techniques included validity, reliability test, and multiple linier regression analysis. The findings of this study were the condition of the planning, maintenance, removal and performance of employees is high and planning office equipment partially contribute strongly to employee performance, maintenance of office equipment partially contribute strongly to the performance of employee, elimination of weak partially contribute to employee performance and planning, maintenance, elimination simultaneously strong role on the performance of employees.Keywords: Planning, Maintenance, Elimination Office Equipment and Employee Performance.]]>
<![CDATA[PERAN BUDAYA KERJA DAN IKLIM KERJA TERHADAP LOYALITAS PEGAWAI BAGIAN UMUM SEKRETARIAT DAERAH KABUPATEN LAMONGAN ]]>
<![CDATA[RAHMAH, AISYATUR]]>
<![CDATA[ Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 1, No 3 (2013) ]]>
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<![CDATA[ABSTRACT Each agency sets a high job culture and suitable job climate to support the creation of high employee loyalty. Job culture is needed in the activities of organization in achieving goals. Job climate has directly or indirectly by the employees and its can affect employees. Employee loyalty shown by the willingness to work for a longer time. This research aims to describe the job culture conditions and to investigate the role of job culture and job climate on employee loyalty by simultanly and partially in the General Section of Secretariat Lamongan Regency. This type of research is descriptive research with quantitative research approaches. Sample and population of this research is all staff of internal employees totaling 43 employees. Instrument in this research using a questionnaire. Techniques of data analysis using multiply linear regression. The conclusions of this research are: (1) Conditions of job culture, job climate, and employee loyalty in the the General Section of Secretariat Lamongan Regency is categorized as high. (2) Job culture and job climate contributes to employee loyalty by simultanly and partially in the the General Section of Secretariat Lamongan Regency. Keywords: Job Culture, Job Climate, Employee Loyalty]]>
<![CDATA[TATA RUANG KANTOR KAITANNYA DENGAN KINERJA KARYAWAN PT ISPAT INDO SIDOARJO ]]>
<![CDATA[EKAWATI, NINA]]>
<![CDATA[ Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 1, No 3 (2013) ]]>
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<![CDATA[The purpose of this study is to obtain a description of find out the impact of the Office layout for the employess performance. The research is descriptive method quantitative. Data was collected using the quesioner technique, documents and interviews.The results showed that the main office layout variable in PT Ispat Indo Sidoarjo entry in the excellent category (57,9%). Meanwhile the employee performance variableentry in good category (61,4%). Based on a test of office layout correlation between the employee performance was the relationship meaning 0,384 weak. As well as the layout office gave a contribution to the employee performance of 14.8%, 85,2% while the rest were determined by other factors. This shows that there was impact, although low between the office layout on employee performance at PT Ispat Indo Sidoarjo.It can be concluded that the office layout has an impact on employee performance. Key Word : Office Layout, Employees Performance]]>
