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Journal of Public Policy and Management Review

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Published by Universitas Diponegoro

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Core Subject : Humanities, Art,

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Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

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Articles 26 Documents

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Search results for , issue "Volume 6, Nomer 3, Tahun 2017" : 26 Documents clear

IMPLEMENTASI KEBIJAKAN TRANSPORTASI UMUM DI KOTA SEMARANG (STUDI KASUS PERUM DAMRI) Oktavianti, Dinar Rizki; Lituhayu, Dyah
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Act No. 22 of 2009 is a regulation that regulates the Traffic and Road Transportation which aims to realize the service of Traffic and Road Transportation which are convenient, secure, safe, orderly, smooth and integrated with other transportation modes to boost the national economy. Perum DAMRI is an organizer and a service provider bus-based public transportation which stipulating standardized electronic based service system that can improve the efficiency and effectiveness, so that it can be a superior transportation mode and is able to compete. This study aimed to describe and analyze how the Government and Perum DAMRI Semarang implement Act No. 22 of 2009 Article 213 on the build and developing facility and infrastructure of eco friendly Traffic and Road Transportation (LLAJ). The analysis techniques used to obtain the data were through the interview result with informants, observation, and supporting documents. This study used the theory of Merilee S. Grindlet which argues that the implementation motivating factor has three main factors, namely the policy content and policy environment, then the results of the implementation can be seen from the impact of the change in society. The result of this study indicates that the Implementation of Public Transport Policy in Semarang with Perum DAMRI Case Study is non optimal, with a decrease in performance and the level of provided service, resulting in a decrease in the interest of the passengers each year. Change that people want refers to the comfort, safety, and punctuality that currently have not been given yet by Perum DAMRI maximally. Recommendations that can be given are improving the performance and quality of service and doing innovation in order to provide the facility and infrastructure in accordance with the expectation of society.

Kualitas Pelayanan Penduduk Lanjut Usia pada Komda Lansia Kabupaten Wonosobo Puspita Fibriani; Ari Subowo
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Government as a public servant should also seek to participate in improving service quality. Government efforts in providing services, especially to elderly population with the establishment of Komda Lansia. Increasing the elderly population will surely have an impact on the intensity of services provided by the Komda Lansia. The quality of Komda Lansia service in providing services to the elderly can be known based on the performance level of Komda Lansia in providing services. This research was conducted at Komda Lansia, District Wonosobo, Central Java. This study aims to determine the quality of elderly service in Komda Lansia in District Wonosobo, so it can be known what factors inhibit elderly service at Komda Lansia in District Wonosobo. The sample used is as many as 47 respondents, with the technique of sampling using technique Purposive Sampling. Data analysis using Important Performance Analysis (IPA). The service quality variables are performance level (X) and level of interest / expectation of elderly (Y), with service quality dimension are Reliability, Responsiveness, Assurance, Empathy, Tangible. The results of the study based on the Rating of Interest and Performance of Quality of Service, that the value for the average performance appraisal is 1.73 and the interest rating of 1.77. The value of interest is greater than the value of performance. This indicates a gap between services received by the elderly in the hope of the elderly. Based on Average Assessment Level of Interest and Level of Performance and Customer Gap Based on Service Quality Dimension, dimension Reliability occurs positive gap with average 0,006, dimension Response happened negative gap with average -0,073, dimension Assurance happened negative gap with average -0,150, Empathic dimension occurs negative gap with average -0,135, physical shape dimension happened positive gap with average 0,245. It can be said that the factors that inhibit the service is on the dimensions of Response, Assurance, and Empathy. It is this factor that needs to be improved to improve the Komda Lansia service of District Wonosobo.

ANALISIS TENTANG KEPUASAN PENGUNJUNG DI TAMAN MARGASATWA SEMARANG Wahma Dewi Bintari; Tri Yuniningsih
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Semarang Wildlife Park is a place that combines the concept of conservation, education and recreation that be equipped with various supporting facilities should be managed optimally in order to attract tourist’s interests and to produce tourist’s satisfactions. Satisfaction is a perception or a result of opinion and public appraisal on service performance which is given by apparatus of public service provider. This research aims to know the level of visitor’s satisfactions and the suitability of visitor’s expectations toward the service performance in Semarang Wildlife Park. The theory used was PERMENPAN-RB No. 16 year 2014 about Public Satisfaction Surveys on Public Service Management by referring to the nine existing elements that are requirement, procedure, service time, cost/ tariff, product specification type of service, executor competence, executor behavior, service announcement, handling complaint, suggestion and input. It also used the dimension theory of service quality according to Zeithaml et al by referring to five elements that are tangibles, reliability, responsiveness, assurance and empathy. The method used in this research was descriptive quantitative and to know the elements that determine the level of visitor’s satisfactions used Cartesian Diagram. The results of the research showed that from 14 indicators there were 5 indicators that were included in satisfactory category such as requirement, procedure, service time, cost/ tariff, and executor behavior. There are seven indicators that were included in the quite satisfactory category such as the product specification type of service, executor competence, service announcement, reliability, responsiveness, assurance, and empathy. There are two indicators that were included in the less satisfactory category such as handling complaint, suggestion and input indicators and alsotangible indicator.

PENGAWASAN PEMERINTAH DAERAH TERHADAP PELAKSANAAN PERLINDUNGAN TENAGA KERJA INDONESIA DI KABUPATEN BREBES Amalia, Rizka Nur; Lestari, Hesti
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research is based on fact that Implementation of Indonesian labor protection is still notoptimum as there is a labor of Indonesia in Brebes Regency who cannot return to areas of origin, suffered acts of violence and the wages are not paid. The purpose of this research is to know the influence of the Controlling of local governments to the implementation of Indonesia Labor Protection in Social Service, Labor and transmigration Brebes Regency. This research methodology uses a quantitative approach. The sample in this research amount 27 respondents randomly. Method of collecting data by using the questionnaire given to the entire sample in this research. The research questionnaire using likert scale type and through the stages of test validity, reability, cross-tabulations, correlation rank kendall, analysis of correlation coefficient determination test, and kendall Concordance test as a method of data processing research.Based on The results of research showed that, there is influences between controlling of local government on the implementation of Indonesian Labor Protection where the results of the calculation of correlation rank kendall tau shows Z-count (2.97) Ëƒ Z tables (1.96). Based on this research, Controlling influential to the implementation of labor protection in Social Service, Labor and transmigration Brebes Regency. Those results proved by a test of of the coeffisien of determination (KD) shows that Controlling influential of 19.27% to the implementation of Indonesian labor protection. The recommendations given by the author that should be improved communication between employees and PPTKIS to reduce misinformation that Indonesian Labor who are abroadand need for education and training related to the Procedure of Placement and Protection of Indonesian Labor for employees and PPTKIS.

PENINGKATAN KUALITAS PELAYANAN PUBLIK DALAM RANGKA REFORMASI BIROKRASI DI KANTOR PERTANAHAN KOTA SEMARANG Riris Retno Wulan; Mochammad Mustam
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Public service is one indicator of bureaucratic reform in realizing good governance. Public service quality improvement program aims to provide quality services in accordance with the expectations of the community. This study discusses the implementation of improving the quality of public services in the framework of bureaucratic reform in the Land Office of Semarang City and the factors - obstacles in the implementation of improving the quality of public services in the Land Office of Semarang City. The theory used in this research is the theory of bureaucratic reform, public service management theory and theory of community participation. Techniques of collecting data through observation, interviews and documentation with employees of the Land Office of Semarang City and the users of the service are community, notary, lurah, and staff of PPAT. The results of this study indicate that the implementation of SOP, the fulfillment of SPM and the participation of the community in the service has been well implemented. However, in the implementation there are still inhibiting factors that are uneven quality of apparatus resources, the implementation of limiting regulations in the simplification of SOP, and limitations in the operationalization of service infrastructure facilities. Some suggestions that can be made are improvements in administrative ordering, review of service standards to simplify SOP, increase socialization to the community related to procedures and programs of land services, rewarding to employees who perform well, and guidance of employees to improve discipline and awareness of employees as Community service.

IMPLEMENTASI SEKOLAH RAMAH ANAK (SRA) PADA SEKOLAH PERCONTOHAN DI SD PEKUNDEN 01 KOTA SEMARANG SEBAGAI UPAYA UNTUK MENDUKUNG PROGRAM KOTA LAYAK ANAK (KLA) Artadianti, Kiki; Subowo, Ari
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Children are not an object so that can rudely treated, they have own characteristic that need to be determined by the differentiation towards their treatment, with an aim to protect and guard them for supporting their future. At the District / City level, regulations and policies on child protection tend to focus when a child has entered into legal matters or has committed break the law, the actions of the government are limited to rehabilitation and often ignore the aspects of prevention. This prevention aims to prevent a child from taking unlawful acts. This research is to describe child-friendly school program as an effort to prevent child face with law (ABH) in Semarang City. This research uses qualitative approach with the theoretical concept from Mazmanian & Sabatier. The results of this research shows that the implementation of child-friendly school program as an effort to prevent child face with law (ABH) in Semarang City has not been implemented optimally yet, because the implementation of child-friendly school program still facing many obstacles like physically violence in school by their teacher or students. Lack of control from parents, as well as environmental influences of children who are factors causing child face with law. Suggestion from researcher are increased cooperation between related institutions, and also doing communication intensity towards their parents. Then, the lack of human resources to guide the student physically become an obstacle to the implementation of child-friendly school.

EVALUASI PROGRAM GERDU KEMPLING BIDANG EKONOMI DI KECAMATAN PEDURUNGAN KOTA SEMARANG Tiara Nurfahmi; Dyah Lituhayu
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

“GERDU KEMPLING” is one of poverty reduction programs which is undertaken by the municipal government of Semarang. The program is led by Regional Development Planning Agency (BAPPEDA) of Semarang which based on five fields namely health, economic, education, infrastructure and environment field. In this study, the writer focused on the field of economic. The research methodology used in the study was qualitative descriptive approach while the data collecting technique used purposive sampling, interview and document study. The informants in the research were Subdivision Head of Development Planning on Governance, Social, Cultural BAPPEDA Semarang, Section Head of Welfare and Social Pedurungan, Section Head of Welfare and Social Plamongansari and Tlogosari Kulon, as well as Pedurungan sub-district society. The research result shows that the implementation of “Gerdu Kempling” program on the economic field in Pedurungan sub-district is not optimal. It is proven by the number of poor people in Pedurungan sub-district which is increased every year. It also does not reach the target of 2% per year. However, there is a village that is successfully empowered, namely Gemah village. While other villages said to be failed. From the result of the research, it can be seen that many poor people in Pedurungan sub-district do not receive any help. A recommendation that can be carried out to increase the implementation of poverty alleviation program in Pedurungan sub-district is the commitment and concern from the whole parties as well as high willingness to create continuity, both on the attention, supervision, and evaluation so that the assistance can be realized and is on target.

Analisis Efektivitas Organisasi Dalam Program Pelayanan Administrasi Terpadu Kecamatan (PATEN) Di Kecamatan Gunungpati Kota Semarang Tias Vela Erdina; Dyah Hariani
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Public services with good quality is required by community. The government passed a regulation that Peraturan Menteri Dalam Negeri Nomor 4 Tahun 2010 Tentang Pedoman Pelayanan Administrasi Terpadu Kecamatan (PATEN) to create public service with good quality. PATEN aims to improve the quality of service and bring the service closer to the community. The purpose of this study are to describe and try to analize organizational effectiveness of subdistrict integrated administrative services program in Subdistrict Gunungpati Semarang and to describe any proponent or resistor factors which influence effectiveness of District Gunungpati’s Office. The results of this study is shown that organizational effectiveness of PATEN in Subdistrict Gunungpati Semarang is as expected. In the source approach, it can be seen that PATEN support facilities are available enough to be utilized by the community. Then on the process approach, communication is created dynamically and always apply the discussion. But still have constraints on the environmental characteristics of the limited number of employees and the extent of Gunungpati District as well as differences in educational background of local communities. The researcher suggested optimizing the role of kelurahan to implement the “ball picking” system and the orientation of the employees in providing the service should always be oriented to the private sector so that the attitude of the employees can be more flexible to adjust the background of the people who come.

ANALISIS KUALITAS PELAYANAN DI BADAN PENANAMAN MODAL DAN PELAYANAN PERIJINAN TERPADU (BPMPPT) KABUPATEN JEPARA Hartanto, Wahyu Tri; Hariani, Dyah
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Nowadays,we still find some weakness services in Indonesia,the weakness is a complicated service, inefficient, lack of fair service in giving service, and many factors which influence the service itself,such as from society, staffs' ability, regulations set and supporting facilities. The aim of this study is to analyze the service quality and also to know some factors which hold up in giving service in BPMPPT in Jepara regency. This is a descriptive qualitative research. The data was taken by interview,observation,and documentation. To measure the quality service,the writer used five indicators, there are Tangibles, Reliability, Responsivess, Assurance, Emphaty. To know obstacles in giving service, the writer used five indicators, there are Gap Persepsi Manajemen, Gap Persepsi Kualitas, Gap penyelenggaraan Pelayanan, Gap komunikasi pasar, Gap kualitas pelayanan. The result of this research shows that in BPMPPT in Jepara there are some services that not work properly, they are infrastucture, time employee dicipline, and the lateness of time issue of licensing. Meanwhile the obstacles is the lackness of staff and thw society who wants the quick process.

PENGARUH EFEKTIVITAS PENERAPAN PERMATA (PENDAFTARAN MANDIRI AKTA TANAH) TERHADAP KUALITAS PELAYANAN PUBLIK DI KANTOR PERTANAHAN KOTA SEMARANG (STUDI KASUS DI KECAMATAN SEMARANG SELATAN) Erni Ismawati; Hesti Lestari
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Public service is an activity that must be done by any government agency as a publik servant. Any effort were made toimprove the quality of service. One of wich in land affairs ministry in Semarang city. Increase claims to ground handling services, make lands service agency in Semarang City, the effort to improve the quality of service. One of which is implement a service that based on web or PERMATA (independent registration of land deed), with the hope can improving quality of service in Land Ofice of Semarang. This study aimed to analyze the influence of the effective application of PERMATA on the quality of services in the Land Office of Semarang. Assessment of each variable is done by PPAT (Land Deed Officer) as the use of PERMATA. This study uses a quantitative method to determine the effectiveness of PERMATA effect on the quality of public services, which involves 27 PPAT in the District of South Semarang. Based on the results of research show that, there is influence between the effectiveness of PERMATA on the quality of public services in the Land Office of Semarang, where the degree of influence that is calculated by the formula shown Kendall Tau Z count> Z table, that is 4.257> 1.96. In addition, test results of the coefficient of determination (KD) shows that the effectiveness of PERMATA effect of 21.3% on the quality of public services in the Land Office of Semarang. Based on these results the researchers concluded, that there is a positive influence between significan and effectiveness of PERMATA Implementation of the quality of public services. The recommendations given by the author that, should be increased maintenance of application, to reduce interference when the application is used, and need for training for officer to improve skill from the officer, when they use modern technologies.

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