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Jurnal Ilmiah Mahasiswa Manajemen

JUMMA
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Published by Universitas Katolik Widya Mandala Surabaya

ISSN : 2303162X EISSN : - DOI : -

Core Subject : Science,

Decision Sciences, Operations Research & Management

Junral Ilmiah Mahasiswa Manajemen (JUMMA) merupakan jurnal ilmiah yang diterbitkan oleh Program Studi Manajemen, Fakultas Bisnis, Universitas Katolik Widya Mandala Surabaya untuk memberikan wadah kepada para mahasiswa Jurusan Manajemen dalam menuangkan pemikiran-pemikiran demi perkembangan ilmu manajemen.

Arjuna Subject : -

Articles 10 Documents

Search results for , issue "Vol 2, No 1 (2013)" : 10 Documents clear

PENGARUH PERCEIVED PRICE TERHADAP CUSTOMER LOYALTY MELALUI PERCEIVED QUALITY DAN CUSTOMER SATISFACTION PADA PRODUK HANDPHONE BLACKBERRY DI SURABAYA WIDAGDO, HUBERT ANDERS
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 2, No 1 (2013)
Publisher : Universitas Katolik Widya Mandala Surabaya

Research conducted aimed to determine the factors that influence consumer loyalty on Blackberry mobile phones in Surabaya. Variables used in this study is Perceived Price, Perceived Quality, Customer Satisfaction and Customer Loyalty.This study uses SEM (Structural Equation Modeling), sampling technique in this study using a non-probability sampling study that used samples of 200 respondents. Characteristics of the sample are people who had used Blackberry mobile phones. The results showed that the perceived price positive effect on customer satisfaction, perceived price effect on perceived quality is positive, the effect of perceived quality on customer satisfaction is positive. perceived quality positive influence on customer loyalty, customer Satisfaction positive effect on customer loyalty. Perceived price positive influence on customer satisfaction through perceived quality, price Perceived positive effect on customer loyalty through customer satisfaction, price Perceived positive effect on customer loyalty through perceived quality.

PENGARUH EFFICIENCY, SYSTEM AVAILABILITY, FULFILLMENT, DAN PRIVACY TERHADAP LOYALTY MELALUI PERCEIVED VALUEPADA ONLINE TICKETING GARUDA INDONESIA DI SURABAYA CHANDRA, RYAN SETYONO
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 2, No 1 (2013)
Publisher : Universitas Katolik Widya Mandala Surabaya

The growth of online marketing (internet marketing) in Indonesia today is increased. The number of entrepreneurs who want to run their business via the internet is also increased. Low cost internet access in Indonesia encourages the businessman, SME, or cooperation to market their goods and services via the internet. Therefore, E-SQual, which is part of the Service Quality will be more needed. This study aims to empirically examine the influence of Efficiency, System Availability, Fulfillment, and Privacy Of Loyalty Through Perceived Value on Online Ticketing Garuda Indonesia in Surabaya. The object of this study is online ticketingGaruda Indonesia. The sample used in this study amounted to 150 persons. The technique of data analysis using SEM (Structural Equation Modeling). The hypothesis showed that H1: Efficiency influenced on Perceived value, H2: System Availability influenced on Perceived value, H3: Fulfillment influenced on Perceived value, H4: Privacy influenced on Perceived value, H5: Perceived Value influenced on Loyalty, H6: Perceived value into the variable intervening between the influence of Efficiency, System availability, Fulfillment, and Privacy of Loyalty.

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI NIAT BELI PADA TIKET ONLINE KERETA API DISURABAYA GOENARDI, SATRIYA BINANGKIT
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 2, No 1 (2013)
Publisher : Universitas Katolik Widya Mandala Surabaya

Research conducted aimed to determine the factors that influence consumer purchase intention on train tickets online in Surabaya. Variables used in this study is Trust in online stores, Perceived risk, Perceived ease of use, perceived usefulness, attitude toward online purchasing and Purchase Intention.This study uses SEM (Structural Equation Modeling), sampling technique in this study using a non-probability sampling study that used samples of 150 respondents. Characteristics of the sample are people who've made a purchase train tickets onlineThe results showed that trust in online stores negatively affects perceived risk, perceived risk influences on Attitude toward online purchasing is negative, the effect of Perceived ease of use of the Perceived usefulness is positive. Perceived usefulness positive effect on Attitude toward online purchasing, online purchasing Attitude toward positive effect on Purchase intention.

PENGARUH BRAND IMAGE DAN COUNTRY OF ORIGIN TERHADAP KEPUASAN DAN LOYALITAS KONSUMEN PADA PRODUK TV SAMSUNG DI SURABAYA ABDI, YONATHAN TEDJA
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 2, No 1 (2013)
Publisher : Universitas Katolik Widya Mandala Surabaya

The purpose of this study was to test brand image and country of origin to satisfaction and customer loyalty on samsung tv product in Surabaya. In this research, predicted that those two independent variables could measure satisfaction and customer loyalty as dependent variables.This study using SEM analysis to analyze brand image and country of origin to satisfaction and customer loyalty. while sampling in this study using purposive sampling method so the samples that used in this study has 150 respondent. This study concluded that brand image and country of origin can affect customer satisfaction and customer loyalty. Brand image significantly influence consumer satisfaction, country of origin significant effect on customer satisfaction, and customer satisfaction significantly influence customer loyalty.

KESEHATAN PERBANKAN SEBAGAI INFORMASI PENETAPAN SUKU BUNGA PENJAMINAN LPS OKTAVIANTI, FLORIANA
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 2, No 1 (2013)
Publisher : Universitas Katolik Widya Mandala Surabaya

This study aimed to test the feasibility of deposit insuranceâ€™s policy in determining insurance interest rate imposed on go publicâ€™s banks. The test is performed by calculating the bank's performance by using CAMEL ratio (CAR, APB, PPAP, ROA, ROA and LDR) to obtain bank performance ratings were then tested for differences using One Sample T-Test Statistic. This study uses secondary data by the number of samples used by 31 banking companies listed on the Indonesia Stock Exchange for a period of 3 years 2009-2011. The results showed that the performance of banking is no different in the case of banks listed on the Indonesian Stock Exchange. This proves that deposit insurance has the right policies in determining the interest rate guarantee is flat.

PENGARUH ATRIBUT SUPERMARKET TERHADAP MOTIF BELANJA HEDONIK DAN MOTIF BELANJA UTILITARIAN SERTA LOYALITAS KONSUMEN CARREFOUR DI SURABAYA IRSAN, YANUAR
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 2, No 1 (2013)
Publisher : Universitas Katolik Widya Mandala Surabaya

This research aimed to review the effect of supermarket attributes to the hedonic shopping motives and utilitarian shopping motives and consumer loyalty. Object of this study is a Carrefour in Surabaya. The research sample is 150 people in Surabaya who ever shopping of Carrefour. The sampling technique used in this study is a non probability sampling. Meanwhile, the analysis technique is using Structural Equation Modeling (SEM) with Analysis of Moment Structure program. The study results showed that the positive effect attribute motives supermarket shopping hedonic and utilitarian motives and consumer loyalty.

PENGARUH KEPEMIMPINAN, MOTIVASI, KEPUASAN KERJA TERHADAP KOMITMEN ORGANISASIONAL DAN KINERJA KARYAWAN PADA KARYAWAN PT.SMARTFREN,Tbk DI SURABAYA CIPTODIHARDJO, IRAWAN
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 2, No 1 (2013)
Publisher : Universitas Katolik Widya Mandala Surabaya

The purpose of this study, which is to be achieved is to test and analyze the influence of leadership, motivation, job satisfaction and organizational commitment to employee performance. The benefits gained from this research is to provide feedback or additional info meant for organizations, companies and further research on leadership, motivation, job satisfaction, organizational commitment and employee performance as a reference for future studies. The variables of this study consists of eksogen and endogen variables. Eksogen variables consist of leadership, motivation and job satisfaction. As for the endogen variables consist of organizational commitment and employee performance. Analytical technique used is Structural Equation Modelling (SEM) with AMOS.The findings in this study that the leadership on organizational commitment, job satisfaction on organizational commitment and organizational commitment on employee performance is not significantly affected. While the motivation for organizational commitment, leadership on employee performance, motivation on employee performance, and job satisfaction on the performance is significantly affected.

PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN TRANSAKSIONAL TERHADAP KEPUASAN KERJA DAN KINERJA KARYAWAN DI PT. TOHITINDO MULTI CRAFT INDUSTRIES KRIAN SETIAWAN, DENNY
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 2, No 1 (2013)
Publisher : Universitas Katolik Widya Mandala Surabaya

A leader must be able to influence his subordinates to carry out tasks that were ordered without coercion so that subordinates voluntarily will behave and perform according to the demands of the Organization through its directives. A leader must be able to influence his subordinates to carry out tasks that were ordered without coercion so that subordinates voluntarily will behave and perform according to the demands of the Organization through its directives. Transformational and Transactional leadership is developed based on Maslow's opinion about the levels of human needs. In a variety of Transformational and Transactional leadership study found to have close links with job satisfaction, which in turn will improve employees performance themselves. In this study used is the conclusive research on the study of experimental or causal research. Retrieval technique of sampling used is non probability sampling. The type of method used is the purposive sampling. The sample used was 150 employees of PT Multi Tohitindo Craft. Data were collected using a questionnaire. The technique used is the analysis of structural equation models with the help of Amos programs.

PENGARUH LEARNING MOTIVATION DAN PEER ASSISTED LEARNING TERHADAP STUDY ACHIEVEMENT PADA MAHASISWA PESERTA PROGRAM BEASISWA LPMAK DI PERGURUAN TINGGI KOMANGAL, TEPY
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 2, No 1 (2013)
Publisher : Universitas Katolik Widya Mandala Surabaya

Education has important roles in order to increase the human resources quality and to create the Indonesian aspirations to incarnate the wealth, to educate this nation. Every student in their education do their best in order to achieve their achievement. This study has aimed to investigate the influence of learning motivation and peer assisted learning toward students achievement of LPMAK (LembagaPengembanganMasyarakatAmungmedanKamoro) Scholarship Program in university which re consists of 100 respondents.The multiple linear regression analysis is used in this study and it showed that peer assisted learning and learning motivation positively significant toward study achievement in university students. Therefore, LPMAK is suggested not provide the scholarship only however the companion program which are by forming learning groups and evaluating the result, being a motivator to provoke the learning enthusiasm to gain the desired results.

FAKTOR â€“ FAKTOR YANG MEMPENGARUHI BRAND TRUST DAN BRAND COMMITMENT PADA SITUS BUKALAPAK.COM DI SURABAYA ARDYANTO, AGUNG SEPTIAN
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 2, No 1 (2013)
Publisher : Universitas Katolik Widya Mandala Surabaya

The purpose of this research is to know the influence of the Security, Privacy, Brand Name, Word of Mouth, Experience, Trust and Brand Information to influence Brand Trust of Brand Commitment on the online store on the site www.bukalapak.com. The design of this research is research that explains the causal relationship cause due to the influence of the free variables of variables are bound. The variable in this study i.e. latent exogenous (non variable), namely: Security, Privacy, Brand Name, Word of Mouth, Experience, Information. While mediating (between variables), namely: Brand Trust and endogenous latent (variable), namely: Brand Commitment. The number of samples as many as 170 research samples. Technique of data analysis using Structural Equation Modeling with Lisrel program. The findings of this study indicate that the influence of the Security, Privacy, Brand Name, Word of Mouth, Experience, Trust and Brand Information to influence Brand Trust of Brand Commitment on the online store on the site www.bukalapak.com. Brand Trust is able to strengthen the influence of the free variables of the Brand Commitment. That confidence may provide a reference brand for consumers that have a commitment to and confidence in the brand, the brand itself can strengthen the influence of the Security, Privacy, Brand Name, Word of Mouth, Experience, Information

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