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Manajemen Sumber Daya Manusia
Published by Universitas Slamet Riyadi
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Core Subject : Science,
Decision Sciences, Operations Research & Management
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Articles 12 Documents
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Search results for , issue "Vol. 11 No. 2 (2017): Manajemen Sumber Daya Manusia" : 12 Documents clear
PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI (Survei pada Pelanggan DGC Coffeeshop di Solo, Kutoarjo, Sragen) Sunarso, Yufita Ernawati, Y. Djoko Suseno &
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 11 No. 2 (2017): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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Abstract

This research aimed to find out the effect of product and customerqualities either directly or with customer satisfaction as mediating variable onthe customer loyalty of DGC Coffeeshop in Solo, Kutoarjo, and Sragensubsidiaries. The sample consisting of 108 customers was taken from July 7to 23, 2017. Technique of collecting data used was questionnaire throughvalidity and reliability tests. Technique of analyzing data used was pathanalysis with classical assumption test. Technique of collecting data usedwas questionnaire through validity and reliability tests. Techniques ofanalyzing data used were path and classical assumption tests. From theresult of validity test, the research instrument of product quality, customerquality, customer satisfaction and product loyalty was valid. The result ofreliability test was reliable. From classical assumption test, multicoloniearity,heteroskedasticity, autocorrelation and normality tests passed through thetest successfully. The result of analysis showed that product and servicequalities affected customer satisfaction. Product and service qualities did notaffect directly the customer loyalty. Customer loyalty affected significantly thecustomer loyalty. Customer satisfaction affected significantly the customerloyalty. Customer satisfaction mediated the effect of product and servicequalities on customer loyalty.Keywords: product quality, service quality, customer satisfaction, customerloyalty
ANALISIS PENGARUH KETERLIBATAN KERJA DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI MELALUI KOMITMEN ORGANISASI SEBAGAI VARIABEL MEDIASI (Survei pada Pegawai Dinas Koperasi dan Tenaga Kerja Kabupaten Boyolali) Suprihatmi Sri Wardiningsih, Agus Handoyo, Alwi Suddin &
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 11 No. 2 (2017): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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This research aims to analyze the influence of work involvement andorganizational culture on performance clerk with organizational commitmentas intervening variable. This study used a survey method, the type of datathe data used was qualitative and quantitative data, the source data used theprimary data and secondary data. The population in this study are allemployees of the Department of Cooperatives and labor Boyolali Regencytotaling 76 employees. The number of samples in this research as much as76 employees, so it is a research census. Methods of data collection wereused: questionnaire. Technique of data analysis used the test of validity,reliability test, test the assumptions of classical, and path analysis. Theresults of the analysis of the data obtained: the conclusion that theinvolvement of the workforce and organizational culture organizationalcommitment significantly to influential officials of the Department ofCooperatives and labor Boyolali Regency. Work engagement, organizationalculture and organizational commitment effect significantly to the performanceof the employees of the Department of Cooperatives and labor BoyolaliRegency. Organizational commitment and job involvement to mediate theinfluence of organizational culture on performance clerk Department ofCooperatives and labor Boyolali Regency.Keywords: job engagement, organizational culture, organizationalcommitment, performance of employees
PENGARUH MOTIVASI KERJA DAN KESEJAHTERAAN TERHADAP KINERJA KARYAWAN ADMINISTRASI DI RUMAH SAKIT UMUM DAERAH DR. SOEHADI PRIJONEGORO KABUPATEN SRAGEN DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING Y. Djoko Suseno, Agung Wijayanto, Amin Wahyudi &
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 11 No. 2 (2017): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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Abstract

The purpose of this study is to analyze the influence of work motivationand welfare to the performance either directly or indirectly through jobsatisfaction at the administrative staff at the Regional General Hospital(RSUD) dr. Soehadi Prijonegoro Sragen Regency. This research takes placeat the Regional General Hospital (RSUD) dr. Soehadi Prijonegoro Sragenregency with research variables of work motivation, welfare, job satisfactionand performance. The population that exist in this research is alladministrative employees at the RSUD dr. Soehadi Prijonegoro Sragenregency which amounted to 198 with the sample number 50 respondents.Data collection in this study using questionnaires and documentation. Dataanalysis technique used is path analysis. The results of research workmotivation and welfare affect the performance either directly or indirectlythrough job satisfaction at the administrative staff at the RSUD dr. SoehadiPrijonegoro Sragen Regency.Keywords: work motivation, welfare, job satisfaction, performance.
PENGARUH KEPEMIMPINAN, LINGKUNGAN KERJA DAN MOTIVASI TERHADAP KINERJA DOSEN DI UNIVERSITAS KRISTEN SURAKARTA Suprihatmi Sri Wardiningsih, Tri Wibowo Kusumo, Amin Wahyudi &
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 11 No. 2 (2017): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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This research aims to know the significant effects between: (1)Leadership on performance lecturer, (2) the work environment onperformance Lecturer (3) the motivation on performance lecturer at theChristian University of Surakarta. The population in this research is a lecturerat the Kristen University of Surakarta with the amount of 36 people.Determination of random samples with a total of 30 people. Engineering datacollection using the now through the test validity and reliability. Using linearregression analysis techniques with classic assumption test double. Analysisof the results obtained (1) the now valid, the now leadership variableenvironment variables work valid, the now valid motivation variables.Reliability test result is reliability, (2) Test multicolinearity testheteroscedastisity test passes, passes a test, the test passes, theautocorrelation test normality test and the test passes.Keywords: leadership, work environment, motivation, performance lecturer
PENINGKATAN IKLIM USAHA KECIL MENENGAH MELALUI STRATEGI KOMUNIKASI DINAS PENANAMAN MODAL DAN PERIZINAN TERPADU SATU PINTU Wahjoe Mawardiningsih, Ali Arif Setiawan &
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 11 No. 2 (2017): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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Abstract

Small and Medium Enterprises (SMEs) are of special concern to thegovernment. Reform and regional autonomy triggered the implementationand development of a new public service bureaucracy (NPS) into theadministration of public services. NPS places the citizens to be served. Onegovernment program is One Stop Service (OSS). OSS uses the principle ofwork easy, cheap, fast and can be transparent. Thus, the institutionconcerned makes communication strategy based on media strategy so thatpeople are more familiar and actively participate. This study aims to find outhow the implementation of the communication strategy, and how theeffectiveness of communication strategies to the public in Sragen regency.Data were collected by interviewing the resource persons involved in thecompilation and implementation of the communication strategy and bycollecting supporting data. The results show that DPMPTSP works togetherwith related SKPD, improvise to formulate and run socialization andpublication through media according to the typology of audience. DPMPTSPavoids high-cost media and further maximizes the potential of existingresources. As a mainstay for further development is the online media.Nevertheless DPMPTSP has succeeded in improvisation as evidenced bythe increase of applicants for permits and growth of SMEs.Keywords: SME, one stop service, government communication strategy
PENGARUH IKLIM ORGANISASI, PELATIHAN DAN KEMAMPUAN KERJA TERHADAP PRODUKTIVITAS KERJA PEGAWAI (Studi pada Perawat Rumah Sakit Jiwa Daerah Surakarta) Suprihatmi Sri Wardiningsih, Dwi Faridayanti, Amin Wahyudi &
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 11 No. 2 (2017): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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This research is conducted to analysis the significance effect of: (1)organisastion climate to the nurses work productivity, (2) training to thenurses work productivity, (3) work ability to the nurses work productivity. Thepopulation is entire nurse at RSJD Surakarta as many as 100 nurses. Thesample is taking by simple random sampling, so get sample as many as 80nurses. The technique of gathering the data is using questioner throughvalidity test and reliability test. The analysis technique uses doubleregression with classical assumption. The analysis result shows that:(1)regression equation Y= 2,103 + 0,290X1 + 0,651X2 + 0,600X3; (2) t testclimate organisation variable have significance value < 0,05; t test trainingvariable have significance value < 0,05; t test work ability variable havesignificance value < 0,05; So that the three independent variables have asignificant effect on work productivity of nurses. The adjusted R2 amount0,717; it means that the magnitude of influence contributions of climateorganisation, training anad work ability to nurses work productivity amount of71,7%, the rest was influenced by other variables.Keywords: organizational climate, training, work ability, nurses workproductivity
PENGARUH CITRA RESTORAN TERHADAP BEHAVIORAL INTENTION DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI (Survei pada Pelanggan Restoran di Seluruh Wilayah Kabupaten Karanganyar) Suprihatmi Sri Wardiningsih, Rachmawan Rony Pradhana, Alwi Suddin &
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 11 No. 2 (2017): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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The objective of the research to analyses (1) effect of restaurant imageto behavioral intention, (2) effect of restaurant image to customer satisfaction,(3) effect customer satisfaction to behavioral intention, (4) effect of restaurantimage to behavioral intention, through customer satisfaction as the mediatingvariable. Population on this research are all customer of restaurant inKaranganyar. The samples of this research consist of 100 respondent, takenwith accidental sampling. To test the hypothesis, the researcher using thepath analysis. Result of this research reveals that (1) restaurant image havesignificance effect to behavioral intention; (2) restaurant image havesignificance effect to customer satisfaction; (3) customer satisfaction havesignificance effect to behavioral intention; (4) effect of restaurant image tobehavioral intention mediated by customer satisfaction. The conclusion ofthis research that all hypothesis are supported.Keywords: restaurant image, customer satisfaction, behavioral intentions
PENGARUH KOMUNIKASI DAN KEPEMIMPINAN TERHADAP KINERJA PEGAWAI SEKRETARIAT DEWAN PERWAKILAN RAKYAT DAERAH KABUPATEN BOYOLALI DENGAN DISIPLIN KERJA SEBAGAI VARIABEL INTERVENING Rahayu Triastity, El Arwinto Luwarno, Amin Wahyudi &
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 11 No. 2 (2017): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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The influence of Communication and leadership against theperformance of the employees of the Secretariat of this research aims toanalyze the influence of communication and leadership against theperformance of an employee with discipline as intervening variable. Thisstudy used a survey method, the type of data the data used was qualitativeand quantitative data, the source data used the primary data and secondarydata. The population in this study are all employees of the Secretariat of theHouse of representatives District of Boyolali 52 employees. The number ofsamples in the study as many as 52 employees, so it is a research census.Methods of data collection were used: questionnaire. Technique of dataanalysis used the test of validity, reliability test, test the assumptions ofclassical, and path analysis. The results of the analysis of the data obtainedto the conclusion that: the communication and leadership of the influentialsignificantly to discipline employees work the Secretariat RepresentativesBoyolali Regency Area. Communication, leadership and discipline work effectsignificantly to the performance of an employee of the Secretariat of theRegional House of representatives Boyolali Regency. Discipline workmediated influence of communication and leadership against theperformance of the employees of the Secretariat of the Regional House ofrepresentatives Boyolali Regency.Keywords: communication, leadership, work discipline, performance
KINERJA UNIT PELAYANAN PENDAPATAN DAN PEMBERDAYAAN ASET DAERAH KOTA SALATIGA DIUKUR DENGAN BALANCED SCORECARD Untung Sriwidodo, Wahyuningrum Anggraeni, Y. Djoko Suseno &
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 11 No. 2 (2017): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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The purpose of this study are to: 1) to analyze performance UP3ADSalatiga city with Balanced Scorecard ie by financial perspective 2) toanalyze performance UP3AD Salatiga city with Balanced Scorecard ie byconsumer perspective 3) to analyze performance UP3AD Salatiga city withBalanced Scorecard ie by internal business perspective 4) to analyzeperformance UP3AD Salatiga city with Balanced Scorecard ie by learn andgrowth The population of the UP3AD Salatiga City some 60 people, sampleswere collected by the census of the number of existing data collectiontechniques through questionnaires or questionnaiare with validity andreliability analysts techniques using multiple linear regression with theclassical assumption. The results obtained by analysis of all the variablesthat is financial perspective, consumer perspective, internal businessperspective and learn and growth perspective take effect on performanceUP3AD Salatiga City.Keywords: financial, consumer, internal businnes, learn and growth,performance UP3AD
ANALISIS PENGARUH LINGKUNGAN KERJA DAN MOTIVASI TERHADAP KINERJA DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MODERATING (Survei pada Tenaga Kependidikan Universitas Slamet Riyadi Surakarta) Rahayu Triastity, Unggul Adi Purnama, Alwi Suddin &
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 11 No. 2 (2017): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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Abstract

The purpose of this study is to know and analyze the significance of theinfluence of work environment, motivation, job satisfaction on theperformance of education personnel Slamet Riyadi University Surakarta,moderated by job satisfaction. The population in this study is all the staffs atSlamet Riyadi University Surakarta, amounting to 137 people. Determinationof sample using proportional random sampling, each part / unit is taken 60%from total population and then each member is chosen randomly with theamount of sample of research as much as 82 people of education. Methodsof data collection using questionnaires that have been tested for validity andreliability. The conclusion of this study is that the work environment has nosignificant effect on the performance of education personnel; work motivationhas a significant effect on the performance of education personnel; jobsatisfaction has no significant effect on the performance of educationpersonnel; job satisfaction moderate the influence of the work environmenton the performance of educational personnel; job satisfaction does notmoderate the effect of work motivation on the performance of educationpersonnel.Keywords: work environment, motivation, job satisfaction performance

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