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INDONESIA
Jurnal Keuangan dan Perbankan
Published by Universitas Merdeka Malang
ISSN : -     EISSN : -     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Arjuna Subject : -
Articles 15 Documents
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Search results for , issue "Vol 12, No 1 (2008): January 2008" : 15 Documents clear
SERVICE RECOVERY SEBAGAI UPAYA PENINGKATAN KUALITAS LAYANAN PERBANKAN Yuli Liestyana
Jurnal Keuangan dan Perbankan Vol 12, No 1 (2008): January 2008
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (289.44 KB) | DOI: 10.26905/jkdp.v12i1.877

Abstract

This study focused on an empirical investigation of service failure and service recoveryin retail banking. Different types of failures and recovery strategies used by banks wereidentified by using critical incident interviews. A survey questionnaire was then developed tomeasure customers perceptions of the magnitude of service failure and the effectiveness ofservice recovery strategies. A number of research hypothesis were tested relating to thecustomers evaluations of particular banking failure and recovery strategies, their previousexperience of failure, demographic variables, and relationship. 400 questionnaires werecollected from customers of the banks in Yogyakarta. Service failure and service recovery foundthat importance and effectiveness, customers assessment were different between theexperienced and the non-experienced customers in several items, also among the customerswith different demographic variables. The different level of customer commitment causedsignificant difference of customers demand of service recovery.
KEPERCAYAAN INVESTOR TERHADAP KINERJA PERBANKAN GO PUBLIC DI BURSA EFEK JAKARTA Maya Indriastuti; Indri Kartika
Jurnal Keuangan dan Perbankan Vol 12, No 1 (2008): January 2008
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (184.446 KB) | DOI: 10.26905/jkdp.v12i1.878

Abstract

Monetary crisis in Indonesia had given wide influence on Indonesia Businesscondition. There was money crisis in many companies, including banking firms, that affectedlower public confidence. This study examined the influence of financial performance thatwas represented by the financial ratio to the stock price. There were10 financial ratios thatpredicted influence stock price. Data in this study wais collected from 11 go-public bankingcompanies in Jakarta Stock Exchange in 2001- 2005 by using purposive sampling method. Thefactor analysis was used to identify dimension of each variable, and regression analysis wasused to test the hypothesis. The empirical result showed that simultaneously, all financialratios influenced to stock price. Partially, only two ratios affected the stock price.
PENGARUH RELATIONSHIP MARKETING TERHADAP LOYALITAS NASABAH BANK Sugeng Pradikto
Jurnal Keuangan dan Perbankan Vol 12, No 1 (2008): January 2008
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (295.39 KB) | DOI: 10.26905/jkdp.v12i1.879

Abstract

For banking world, the existence of customers was as important asset. In the middleof strict and dynamic competition, Bank Mandiri as one of financial service providers wasaware that customers loyalty was what should be obtained and maintained. One way appliedby Bank Mandiri as financial service provider was relationship marketing strategy. Marketingstrategy focussed on building relationship with the customers had final objective namely toobtain customers loyalty, with the purpose that these customers could provide long termadvantages for the company. This study was conducted on the customers of Tabungan Mandiriin PT. Bank Mandiri (Persero) Branch of Pasuruan. The technique of data collection wasquestionnaire. The number of population was 10,627 customers. The number of sample was73 with simple random sampling technique. Data analysis applied regression analysis. Basedon the description on the result of the study above, it could be concluded that there waspositive and significant effects of variables service quality, commitment and communicationeither partially or simultaneously toward customers loyalty. Concerning the result of the study,it was suggested (1) to improve the service especially physical development or banking hallwhich should be conducted continuously in order to make customers satisfied in transaction.(2) to have more socialization on the use of Internet Banking Mandiri and SMS Banking Mandiritechnology in order to two ways communication between customers and Bank Mandiri.
PENINGKATAN FUNGSI INTERMEDIASI PERBANKAN TERHADAP UMKM MELALUI JASA KONSULTAN KEUANGAN MITRA BANK (KKMB) Sunardi Sunardi
Jurnal Keuangan dan Perbankan Vol 12, No 1 (2008): January 2008
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (228.45 KB) | DOI: 10.26905/jkdp.v12i1.881

Abstract

This article discusses the role of Bank partner finance consultant (KKMB) of MalangIndonesia bank (BI) in facilitating the relation pattern between micro and middle business(UMKM) and a bank. The success of KKMB can be seen from the following indicators: 1) theincrease of UMKM which is bankable and gets credit from bank, 2) the increase of quality andproductivity of UMKM finance consultant service, and 3) the growth of KKMB ability in financingitself. There is a different perception between banks and UMKM. Banks consider that UMKMhas not deserved to be given credit facility because it has not fulfilled the requirements frombanks. However, UMKM considers that banks are always guided by rules which are difficult forUMKM to fulfill it. In this condition, the existence of KKMB is as a mediator for both sides.KKMB has a function to increase the administration quality of UMKM so it can be bankable.One of obstacles faced by UMKM is in collateral. To overcome this problem, Malang IndonesiaBank (BI) through UPT (Technique Implementer Unit) asks KKMB as the implementer of massland certification which corporates with district, Batu city BPN, and Bukopin.
DAMPAK INOVASI PEMASARAN TERHADAP STRUKTUR MODAL DAN KINERJA PERUSAHAAN Djoko Wintoro
Jurnal Keuangan dan Perbankan Vol 12, No 1 (2008): January 2008
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jkdp.v12i1.866

Abstract

Marketing innovation was important to companies which competed in the basis ofinnovation. The degree of marketing innovation, however, depended on the availability offinancial slack to the company. By using financial data of firms listed at JSX, this studyinvestigated the impact of the decision of marketing innovation on the decision of capitalstructure and performance. The finding showed that the degree of marketing innovation hadimpact on the level of capital structure and the degree of performance.

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