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Kinerja
Published by Universitas Atma Jaya Yogyakarta
ISSN : 08536627     EISSN : 25491709     DOI : https://doi.org/10.24002/kinerja.v28i1.8338
Core Subject : Economy,
Economics, Econometrics & Finance
KINERJA (ISSN Online: 2549-1709; ISSN Printed: 0853-6627) is an international journal published twice a year in March and September, hosted and managed by the Faculty of Business and Economics, Universitas Atma Jaya Yogyakarta. It was first published in June 1996. KINERJA provides a forum for lecturers, academicians, researchers, practitioners, and students to deliver and share knowledge in the form of empirical and theoretical research articles and case studies. KINERJA journal invites professionals in the world of education, research, and entrepreneurship to disseminate ideas, concepts, new theories, or science development in the fields of Business, Management, Economics, Accounting, Finance, Tourism Management, Entrepreneurship, or the JEL coverage field through this scientific journal. KINERJA Journal accredited Rank 3 from RISTEKDIKTI, Decree Number 36/E/KPT/2019 valid from Volume 23 No. 2 (2019) to Volume 28 No. 1 (2024).
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 7 Documents
 1 
Search results for , issue "Vol. 14 No. 2 (2010): Kinerja" : 7 Documents clear
Effects Of Relationship Marketing Upon Nz Micro-Enterprise Internationals Within The Asian Marketplace Paul Pickering; Russel P J Kingshott
KINERJA Vol. 14 No. 2 (2010): Kinerja
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v14i2.42

Abstract

The main purpose of this research was to establish whether the exporting NZ micro-enterprise (MCE) is able to leverage relational marketing practices with international distributors in the Asian region. This is an important consideration when entering new markets given the resource constraints of these firms. A qualitative approach using semi-structured interviews was used to ascertain the precise nature of their international distributor relationships. Our research findings suggest that those firms capable of building trust-based relationships are able to successfully enter key Asian markets. Furthermore, they were found to achieve a range of international performance outcomes usually associated with much larger firms. The research and managerial implications of such counter-intuitive findings are discussed.
Service Recovery Strategy And Customer Satisfaction: Evidence From Hotel Industry In Yogyakarta-Indonesia Budi Suprapto; Galang Yunanto Hashym
KINERJA Vol. 14 No. 2 (2010): Kinerja
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v14i2.43

Abstract

This paper aims to discuss the findings from a study conducted concerning service recovery strategies and customer satisfaction among the hotels in Yogyakarta, Indonesia. The hospitality industry in Yogyakarta is a booming one and competition in the hotel industry is indeed stiff. To reduce the level of service failure in hotels as a result of unsatisfactory services, there is a need to identify recovery strategies to rectify and better manage the situation. The primary aim of this study is to analyze service recovery strategies and the impact of these strategies which consist of compensation, speed of recovery, and apology on service recovery satisfaction among hotel guests. A total of 113 respondents participated in this study comprising hotel guests in Yogyakarta, Indonesia by way of answering a set of questionnaire. Results from the regression analysis showed that compensation, speed of recovery, and apology are all influencing factors in customer satisfaction either implemented partially or wholly. Furthermore, it is indicated that apology has the biggest impact on customer service satisfaction compared to the other recovery strategies.
Investor Overconfident Dalam Penilaian Saham: Perspektif Gender Dalam Eksperimen Pasar Mahatma Kufepaksi
KINERJA Vol. 14 No. 2 (2010): Kinerja
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v14i2.44

Abstract

This current experimental research is done to answer whether the male or female investors tend to be more overconfident in the capital market. There are thirty volunteers participate in this research. According to research design, all participants are classified into two groups based on their score of overconfidence, namely less informed investors, and more informed investors and each group will be analyzed based on the gender perspective. It employs three different types of treatments consisting of the state of no available market information, the guidance of prediction, and the signal of good news. The result demonstrates that male and female investors in the group of less informed investors perform the same level of overconfidence when there is no available market information. Meanwhile, in the group of more informed investors, male investors tend to be more overconfident than do female ones. After accessing the guidance of prediction, male investors in the group of the less and the more informed investors tend to be more overconfident than do the female investors. After receiving good news, female investors in the group of less informed investors tend to be more overconfident than do male ones, but in the group of more informed investors, both male and female investors perform the same level of overconfidence.
Pengaruh Corporate Governance, Etnis, Dan Latar Belakang Pendidikan Terhadap Environmental Disclosure: Studi Empiris Pada Perusahaan Listing di Bursa Efek Indonesia Djoko Suhardjanto; Novita Dian Permatasari
KINERJA Vol. 14 No. 2 (2010): Kinerja
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v14i2.45

Abstract

The purpose of this study is to examine relationship between corporate governance and its environmental disclosures. Corporate governance are identified as the proportion of independent commissioner, the ethnic of commissioner president, the educational background of commissioner president, the number of commissary board meeting, the proportion of independent audit committee, and the number of audit committee meeting. This study includes industry type and firm size as control variable. Companies’ environmental disclosures are measured by using the Indonesian Environmental Reporting index that developed by Suhardjanto, Tower and Brown (2007). Under proportional random sampling method, 90 Indonesian listed companies’ annual reports are selected. From the sample, there is fourthy nine percent (49%) disclosed environmental information with level of five point four percent (5.4%). This study employed a data testing technique: classical assumption, descriptive statistic, and hypothesis test using logistic regression, multiple regression, t-test, and ANOVA. Analysis of statistical results the proportional of independent commissioner, the ethnic of commissioner president and the firm size are as significant predictors to environmental disclosure.
Hubungan Kinerja Tugas dan Kinerja Kontekstual Dengan Kepuasan Kerja, Komitmen dan Kepribadian D. Wahyu Ariani
KINERJA Vol. 14 No. 2 (2010): Kinerja
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v14i2.46

Abstract

This study addressed the role of organizational commitment, job satisfaction and personality in contextual performance (organizational citizenship behavior) and task performance or in- role performance. Job satisfaction were identified satisfaction to reward and organizational commitment were identified affective organizational commitment and self-esteem personality, I provide a framework showing these variables may motivate citizenship behavior and in-role performance. A survey was conducted by using questionnaires from previous research. The questionnaires were sent to 250 employees in service organizations such as hospitals, schools, hotels, and educational institution. Validity tests and reliability tests were used to test the questionnaires contents. The Structural Equation Modelling (SEM) was used to test the relationship among the variables. The result proved that self-esteem personality have the strongest effect on individual in-role performance, and organizational commitment have the dtrongest effect on individual contextual performance (organizational citizenship behavior). In-role performance is different from contextual performance. . A thorough discussion on the relationship among the variables as well as on self rating is presented in this paper.
Peran Gender, Pendapatan, dan Pendidikan Terhadap Loyalitas Konsumen Yang Berkunjung ke Mall Tulus Haryono; Dwi Hastjarjo KB
KINERJA Vol. 14 No. 2 (2010): Kinerja
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v14i2.48

Abstract

This  study  was  meant  to  explain  the  relation  between  relationship marketing,  consumer  trust, consumer commitment, and consumer loyalty moderated by gender, income, and education. The data were collected through surveys to consumers loyal to Malls. Based on the number of the sample, the tests of sample validity and reliability showed that the result  was  that  the sample  was  valid  and  reliable. The  data  analysis  was  carried  out  by using “Structural Equation Model” (SEM). The  findings  of  the  present  study shows  that:  (1)  there  is  a  positive  and  significant  relation between relationship  marketing  and    consumer  trust,  (2)  there  is  a  positive  and  no significant relation between relationship marketing and consumer commitment, (3) there is a positive and significant  relation  between  consumer  trust  and consumer  commitment,  (4)  there  is  a  positive and significant relation between consumer commitment and consumer loyalty, and (5) there is a positive and no significant relation between relationship marketing and consumer loyalty.
Polikotomi Pilihan Pengembangan Ekowisata Kawasan Borobudur Amiluhur Soeroso
KINERJA Vol. 14 No. 2 (2010): Kinerja
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v14i2.49

Abstract

Aim of the study is assessing consumer behavior of tourist who visits to Borobudur if an ecotourism concept will be used in this area. Data were obtained from participation of tourists in Borobudur temple and surrounding area of Jogjakarta municipality. Then, it was used polychotomous choice framework for finishing it.The results indicate that ecotourism concept able to properly apply. Then, education and income are becoming vehicle decision public policy for managing Borobudur area. Consumer knowledge about living environment more and more higher so that their activity choice is in green tourism products.  Consequently,  the survival  of  Borobudur  world  heritage  site  in  the  future  will  fully depend on its sustainable development policy.

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