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Jurnal Administrasi Bisnis
Published by Universitas Katolik Parahyangan
ISSN : 02161249     EISSN : -     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Administrasi Bisnis (JAB) adalah jurnal ilmiah Ilmu Administrasi Binis, diterbitkan oleh Center for Business Studies (CeBiS), Jurusan Ilmu Administrasi Bisnis, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Katolik Parahyangan. Jurnal Administrasi Bisnis diterbitkan 2 (dua) kali dalam satu tahun, setiap bulan Maret dan September, yang memuat essay dan atau hasil penelitian dalam kajian Ilmu Administrasi Bisnis. Jurnal Administrasi Bisnis bertujuan untuk menyebarluaskan hasil pemikiran dan analisis ilmiah dalam bidang Ilmu Admnistrasi Bisnis. Jurnal Administrasi Bisnis (JAB) is the biannual scientific journal of Business Administration, published by the Center for Business Studies (CeBiS), Business Administration Study Program, Faculty of Social and Political Sciences, Parahyangan Catholic University. Jurnal Administrasi Bisnis is issued two (2) times a year, every March and September, which contains essays or research results in Business Administration. Jurnal Administrasi Bisnis aims to disseminate the ideas and scientific analysis in the field of Business Administration.
Arjuna Subject : -
Articles 12 Documents
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Search results for , issue "Vol. 19 No. 1 (2023)" : 12 Documents clear
PENGARUH LITERASI KEUANGAN DAN KEMUDAHAN TRANSAKSI TERHADAP PENGGUNAAN SHOPEE PAYLATER Kristiastuti, Francisca; Mechi Susilawati; Reza Kurniawan
Jurnal Administrasi Bisnis Vol. 19 No. 1 (2023)
Publisher : Business Administration Department - Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26593/jab.v19i1.9073.75-85

Abstract

The increasing use of internet for online shopping has contributed to its popularity. Paylater, a convenient and practical payment method, enables users to finalize purchases instantly and defer payments to a subsequent due date. Nonetheless, prudent utilization of Paylater is crucial to prevent prospective financial complications. Financial literacy is essential for helping people manage their finances successfully and identify potential financial hazards. The aim of this study is to look at how financial literacy and transaction convenience affect the use of Shopee Paylater. The quantitative research method was used, with data collected through a questionnaire distributed to 82 students from the 2020 cohort at Universitas Nurtanio Bandung who use Shopee Paylater. Purposive sampling was used, along with multiple linear regression analysis. The results show that financial literacy has no impact on the utilization of Shopee Paylater. On the other hand, transaction convenience has an effect. Simultaneously, financial literacy and transaction convenience have an impact on the utilization of Shopee Paylater.
EVALUATING SERVICE QUALITY OF SECURITIES TRADING APPLICATIONS: A CASE STUDY OF APPLICATION X USING E-SERVQUAL AND IPA Chintiander, Villeta Eugenea; Fitriani, Katlea
Jurnal Administrasi Bisnis Vol. 19 No. 1 (2023)
Publisher : Business Administration Department - Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26593/jab.v19i1.9122.42-53

Abstract

Application X is an application for conducting securities transactions launched by Securities Y. Application X frequently experiences disruptions that hinder transactions, resulting in unsatisfied customers. This study aims to analyze the gap between users' perceptions and expectations of the service quality of the application and provide suggestions for improvement priorities for Application X. The E-Servqual method is used to evaluate user satisfaction with the service quality of the application, while the IPA method is used to determine the improvement priorities. The results show that there are negative gap values between users' expectations and users' perceptions of the service quality of Application X, -1.17. It means that users' perceptions do not meet expectations. The improvement priorities based on the IPA method include the RDN fund top-up process being quick, the application is accessible at any time, resolving user issues quickly, having a clear system failure handling process, displaying an accurate portfolio, making it easier for users to find the desired stock information, displaying accurate transaction fees in the Trade Confirmation, and ensuring the smooth operation of PIN and password authentication.

Page 2 of 2 | Total Record : 12

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