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INDONESIA
CITIZEN CHARTER
Published by Universitas Udayana
ISSN : -     EISSN : 28279123     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
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Articles 9 Documents
 1 
Search results for , issue "Vol 1 No 2 (2014)" : 9 Documents clear
PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN MASYARAKAT PADA RUMAH SAKIT UMUM DAERAH BADUNG Lakmi, Ade Rosita
CITIZEN CHARTER Vol 1 No 2 (2014)
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ABSTRACT Badung hospital is a government hospital in Bali and its trying give good health service for its public but still has found several complaints at health service given. This study aims to find out the effect of service quality to the public satisfaction level at the Badung hospital. This research type was correlation analytic. Sampling was by proportionate stratified random sampling by number of 60 respondents. Data collection by using questioner. Data analysis technique by using simple regression method. The result showed there is significant effect of service quality to the public satisfaction level at Badung hospital with equation Y = 9,938 + 0,379X. correlation value (r) = 0,399  and level of service quality effect to the public satisfaction level  is 12,9%. Keywords: Service Quality, Satisfaction, Public.
PEMANFAATAN KONSEP MODAL SOSIAL DALAM PENGELOLAAN OBYEK WISATA PANTAI KEDUNGU, DESA BELALANG KABUPATEN TABANAN (Studi Kasus: Obyek Wisata Pantai Kedungu, Desa Belalang Kabupaten Tabanan) Pradnyana Putra, Agus Yogi
CITIZEN CHARTER Vol 1 No 2 (2014)
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ABSTRAK Social capital is the social adhesive for every individual in the form of a network of the trust and norms so, that will be a profitable cooperation to get a common goal. Social capital will be expanded if used together and will be lost if not used with values, norms and trust each other. Either between individuals or groups of organizations. The purpose of this research is to know the uses of social capital in the management of tourist attractions, Kedungu Beach. This research use the qualitative study. Study of data colletions used the interview’s study. Based on this study, social capital is needed in the way to manage Kedungu Beach as the tourist attractions. Based on these research results, concepts of social capital needed in the management of Kedungu Beach tourim object so that the problem can be resolved with limited funds, owned by the Government of the Belalang Village as the main tourist beach manager of Kedungu Beach. Keywords: social capital, management Kedungu Beach tourism
Penanganan Pengaduan Masyarakat Dalam Pelayanan Publik Mengenai Izin Mendirikan Bangunan (IMB) Di Badan Pelayanan Perizinan Terpadu Kabupaten Badung Diah Sanjiwani, Ni Putu; Dewi Pascarani, Ni Nyoman; Winaya, I Ketut
CITIZEN CHARTER Vol 1 No 2 (2014)
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ABSTRACT Service giving for the public is a major obligation of the government. However, the public still feel the performance and management of public service was being still un-optimal especially in the Integrated Licensing Service of Badung regency, so that public services generally become target of criticism and unsatisfaction of the public who was recieved the services which until certain limits put themselves as consumers of the public service. Viewed from the complaints submitted by public, this study aims to find out the form of the complaint management that  submitted by the public in making of building permit (IMB) by the Integrated Licensing Service of Badung regency. This study is qualitative descriptive method. This study is qualitative descriptive method. To obtain the data, researcher was conducted observations the phenomenon at site directly and conduct in-depth interviews with sources associated with public complaints in the Integrated Licensing Service of Badung regency. Keywords: Public Service, Complaint Handling, Service Quality
ANALISIS KEBIJAKAN PUBLIK PEMERINTAH DAERAH DALAM PENINGKATAN KINERJA SEKRETARIS DESA DI KABUPATEN GIANYAR Subarwati, Ida Ayu Nyoman; Andreas Noak, Piers; Erviantono, Tedi
CITIZEN CHARTER Vol 1 No 2 (2014)
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ABSTRAK Secretary of the village is the village that privilege was taken directly into a Civil Servant by the government in accordance with Government Regulation No. 72 of 2005 and Government Regulation No. 45 of 2007. This led to the emergence of two types namely Village Secretary appointed as civil servants and employees country which is placed into the village secretary. Thus need to know about coaching and placement policy for the incumbent secretary of the village through this research. Where is the location of the selected research Gianyar. To use traditional theory of public policy analysis and the theory of rational bureaucracy in reviewing the policy defined by the Local Government Gianyar. This research uses descriptive qualitative research method is a method of research that followed the study procedures and generate descriptive data. In collecting the data were interviews, observation and documentation. By using non-probability sampling technique to determine the appropriate sample. This study also uses some of the techniques of data analysis are: data collection, data reduction, data display, verification. The results of this study is that there is a public policy that is made ??by the local government and RKPDesAPBDes, but not yet effective, efficient and adequacy, or not enough to solve the problem of coaching for the village secretary. Based on the theory of rational bureaucracy there are three ways that have not been met in the implementation of the bureaucratic system in the Gianyar regency, namely: (1) there’s no rule of selection officials; (2) The officials can not quit from office in accordance with personal desires; (3) there’s no a clear career path. Key words: Village Secretary, Civil Servant, Coaching, Public Policy
EVALUASI DAMPAK PROGRAM NASIONAL PEMBERDAYAAN MASYARAKAT-MANDIRI PERDESAAN (PNPM-MdP)(STUDI IMPLEMENTASI DESA KERTA, KECAMATAN PAYANGAN,KABUPATEN GIANYAR) Oka Diraka, I Wayan Raka
CITIZEN CHARTER Vol 1 No 2 (2014)
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ABSTRACT This research taking subject on Impact Evaluation of Indonesian Government’s Community Empowerment Program called Program Nasional Pemberdayaan Masyarakat Mandiri Perdesaan (PNPM-MdP) which held on Kerta Village, Payangan District, Gianyar Regency. This village used to be count as underdeveloped village by The Government of Gianyar. The impact is mostly positive, like the community tends to have more critical minds recalled that the majority community of Balinese Village still had a traditional mind which is very tough, the program create a better infrastructure of the village. Hopefully, the government decide to extend the program which now has been issued to be stopped on 2015.   Keywords : Evaluation, Impact, Participation, Policy, PNPM Mandiri Perdesaan
PERANAN E-GOVERNMENT DALAM MENDUKUNG TRANSPARANSI DAN KETERBUKAAN INFORMASI PUBLIK (STUDI KASUS WEBSITE RESMI PEMERINTAH KABUPATEN KLUNGKUNG) Yogiswara, Putu Krishna; Noak, Piers Andreas; Winaya, I Ketut
CITIZEN CHARTER Vol 1 No 2 (2014)
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ABSTRACT The advances of information and communication technology were developed so rapidly in the world, included in Indonesia. Advances in information technology are also touched government areas. The government developed the concept based on electronic government or known as e-government. The government of Klungkung regency launched the official website as part of the implementation of this concept. Application of the website is a means to be able to make government transparent and open the public information. In practice, there are several factors supporting and inhibiting, among others, the strong commitment from Bupati of Klungkung and based website on usher friendly concept. That constrain the budget problem is still lacking, resource experts in the IT field who have not met, and there are rules of law which overshadow the existence of the website. This study used descriptive qualitative research method. In obtaining the data, author conducted interviews with sources that are directly related to the study topics that author did. In addition, the author also conducted observations to obtain primary data and did documents study in order to obtain secondary data. The conclusion of this study is the government of Klungkung regency’s website has contains information relating to the principles of transparency and public disclosure. But the problem that must be addressed is the provision of information on a regular basis so that the information is accessible to the public can be assured the newness of the data. Keywords: e-government, the government of Klungkung regency’s website, transparency and public disclosure
ADMINISTRASI KEPEGAWAIAN SIPIL TINGKAT LOKAL DALAM PEREKRUTAN PEGAWAI NEGERI SIPIL (STUDI KASUS PENGELOLAAN SISTEM REKRUITMEN CPNS KABUPATEN BADUNG TAHUN 2012) Semara Putra, I Gede Made Pastika; Erviantono, Tedi; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2014)
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ABSTRACT The problem about officialdom in Indonesia is endless. many problems that occur in it starts from the smallest to the covers broad aspects. In November 2012, in Indonesia, news emerged that became  one of the topic. That is about it was found indication of irregularities in the recruitment process of employees that occurred  in Badung regency. Problems that arise when it is the difference in the results of tests conducted CPNS in Badung district in 2012 between results of the Regional Employment Board, Education and Training (BKD-DIKLAT) in Badung regency with results published online by the Ministry of Administrative Reform state reforms (Kemenpan-RB). From that problem, the fact is in 2012 when we talk about mechanism of recruitment and job description of the government about that thing was manage in rules of Kepala Badan Kepegawaian Negara number 9 in 2012. Keyword : Recruitment System , CPNS Test
PERBANDINGAN MANAJEMEN PELAYANAN PUSKESMAS BERSERTIFIKASI INTERNATIONAL STANDARIZATION ORGANIZATION DENGAN NON INTERNATIONAL STANDARIZATION ORGANIZATION (Studi kasus : Puskesmas Pagu, Kecamatan Pagu dan Puskesmas Ngadiluwih, Kecamatan Ngadiluwih, Kabupat TYAS, KUSUMANING
CITIZEN CHARTER Vol 1 No 2 (2014)
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ABSTRACT PHC (public health center) is a Unit of Technical Implementation District Health Office / City responsible arrangements for health development in the working area. As providers of health development, health centers are responsible for organizing the efforts of individual health and public health, which in terms of the National Health System, is a first-rate health care. The quality of health care affect the successful achievement of the health centers. In providing public services, the quality of service has become the main requirement for health centers. the functions of Public service related to the government's role, as a catalyst in fulfilling the public interest. Management system at Pagu's Public Health Center has been based on the quality management system ISO 9001: 2008.Therefore Pagu's Public Health Center directs the policies and processes within an organization shall be established, documented, implemented, measured and monitored, and further enhanced on an ongoing basis. While at the Ngaduluwih public health center has not been ISO certified, it still on the Service Excellence standards. Service Excellence is a management system that prioritizes on service excellence or the best service.   Keywords: International Standardization organization, Excellent Service, Public Health Center.
IMPLEMENTASI KEBIJAKAN PENERAPAN ELEKTRONIK VOTING (E-VOTING) DALAM PEMILIHAN KEPALA DESA (Studi Kasus : Pemilihan Kepala Desa di Desa Mendoyo Dangin Tukad, Kecamatan Mendoyo Kabupaten Jembrana) Anistiawati, Made Leita
CITIZEN CHARTER Vol 1 No 2 (2014)
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Abstract Village elections is usually done by voting, perforate or ticking. In conventional elections that loaded with fraud will make the low level of public trust to government. Evoting usage in avillage election is a new way from government in provide service to the community. The purpose of this study is to investigate the implementation of village elections with e-voting system. This research use deskrptive qualitative method conduct interview with informants and doing obsaervation in the field with the result that the research obtain data needed in the research study. These results indicate that the implementation of policies in the rural village elections Mendoyo Dangin Tukad with e-Voting system is abel to achieve the four principles of good government. The principles embodied colorable, ie the principles of accountability, participation, transparency, effective and efficient. On the principle of accountability implementations of the e-voting system cen be audited. The principle of transparency in village elections in rural Mendoyo Dangin Tukad views can be seen from the results of the vote, whilw in the most effective and efficient visible from the voting, e-voting system witt voter only takes an average of 20 seconds. In terns of financing of e-voting in the village Mendoyo Dangin Tukad  only spent a total of 8.700.000 is very different to a considerable cost. The last principle is reflected in the implementation of e-voting is participation. E-voting system is able to restore public confidence in the government in holding elections. Keywords : village elections, e-voting, good governance.

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